Hi everyone,

Recently, we have used AWD replenishment to send inventory to FBA. Out of 10 AWD replenishment shipments, none were fully received and each order had varying amounts of missing inventory. We have opened multiple cases for all affected shipments, but so far, only the two shipments with the smallest losses have been reimbursed. The remaining shipments, containing much larger quantities of lost goods, are still unresolved despite our repeated follow-ups with Seller Support.

We know that HAQM is promoting AWD on a large scale across the US, and many sellers—including us—are actively trying out this new fulfillment solution. However, the current results and efficiency are disappointing. The unresolved losses and inconsistent case handling are discouraging for sellers who want to trust and grow with HAQM’s new system.

We are concerned about the transparency of AWD replenishment and the consistency of case resolution.

I’m posting here to:

• Ask if anyone has faced similar challenges and, if so, how you managed to get all missing inventory issues resolved.
• Request advice for successfully escalating unresolved AWD replenishment cases.

@TaylorR_HAQM Could you please help escalate this issue? This seems to be a concerning trend, and it may impact many sellers relying on AWD replenishment for their FBA inventory. Case IDs:

17191403671

17407034531

17407070541

17408778381

17433519851

17433630471

17433500651

17512015191

Thank you for your attention and any insights from the community!

Best regards,

M.W.