Fees when selling to MX
I just made my first two sales to MX and my bank account was charged 18.99 for each sale. I do FBM so I paid for the shipping which was 24 usd each and areanged for DHL to pickup. I hope I’ve done everything right, but what is with the fee of 18.99 to my bank account? I can see the buyer paid an amount in sho upping as well, so will I get reimbursed? Thank you for any help for the newbie!
Fees when selling to MX
I just made my first two sales to MX and my bank account was charged 18.99 for each sale. I do FBM so I paid for the shipping which was 24 usd each and areanged for DHL to pickup. I hope I’ve done everything right, but what is with the fee of 18.99 to my bank account? I can see the buyer paid an amount in sho upping as well, so will I get reimbursed? Thank you for any help for the newbie!
1 reply
Indy_HAQM
Hi @Seller_O6Ankj7c16Mjb,
Indy from HAQM here. I want to start off by saying thank you for coming to the forums!
If you haven't already opened a seller support case on this matter, I would highly recommend it. They will be able to dig into your shipping settings and recommend best case solution. If you have, please provide a case ID here so I can take a closer look.
If you haven't already reviewed the seller central help articles as well, this article on configuring shipping rates and restrictions may also be of interest to you.
Please let me know what additional questions you may have.
Best,
Indy