Hello fellow sellers and HAQM support team,

I urgently need help resolving the deactivation of my HAQM seller account under Section 3 of the Business Solutions Agreement.

HAQM stated that my account was used for deceptive, fraudulent, or illegal activity, but they did not provide any specific violation, evidence, or clear explanation. I have thoroughly reviewed and followed all HAQM policies, including:

Selling Policies and Seller Code of Conduct

http://sellercentral.haqm.com/gp/help/G1801

Monitor Your Account Health

http://sellercentral.haqm.com/gp/help/G200205250

Restricted Products - Adult Products Policy

http://sellercentral.haqm.com/gp/help/200164490

Here is what happened:

My account was previously deactivated once for identity verification. I submitted my documents and HAQM successfully reactivated my account.

A few days later, I received another email asking for “additional documentation to verify identity and ownership.” I submitted all original and valid documents again.

After their review, I received a vague rejection stating “we are unable to verify your identity” - but no specific issue or missing detail was shared.

Currently, I cannot edit my listings. My access to live chat and phone support is restricted, and I’m only able to follow up via email - but even after multiple follow-ups, I’ve received no response.

This business is extremely important to me, and I’ve built everything around HAQM. I’ve always acted in good faith, and I’m fully committed to correcting any unintentional mistake - but I need to understand what went wrong.

I believe this could be a misunderstanding, and I’m seeking a prompt resolution and reactivation of my account. If any HAQM representative or fellow seller can help guide me toward the correct escalation channel, I would be very grateful.

Thank you in advance.