Stuck with blocked listing due to use of the word "antibacterial" – need help!
Hi everyone,
I'm reaching out because I'm completely stuck with a blocked listing and I can't get a clear response or resolution from Seller Support.
I created the listing about a month ago, and a few days ago I decided to optimize it by updating the description and adjusting some of the text. While revising the content, I included the word "antibacterial" without thinking much of it. I honestly didn’t realize this could be a problematic term. I’m a new seller on HAQM and there are still many things I’m learning, so I wasn’t aware that using that word could be against policy or trigger any kind of restriction.
It was a mistake on my part, but at no point was I trying to sell the product as a pesticide or to make customers believe it had that function.
After the listing was blocked, I opened a case and was told to remove the word from the listing. However, since the listing was already blocked, I had no access to edit it — every time I tried, I was redirected to an error page. I informed Seller Support about this, and they told me to send them the corrected description directly so they could update it on their side.
I sent a new version of the description without any restricted terms, but the response I received was the same automated message saying I had to remove the word from the listing. I replied again, explaining that I had already mentioned I cannot access the listing and that they had offered to apply the update for me. Unfortunately, I received the same automated reply once again.
I also uploaded a flat file with the corrected content and submitted a screenshot showing that the file was uploaded, but I haven’t received any confirmation or follow-up.
My production will be ready in about a week and a half and I need to provide a shipping address, but at this point I don’t know if the ASIN can be recovered.
I would really appreciate help from someone who can clarify:
Whether this case can be properly reviewed by someone from HAQM
If I can safely delete this listing and create a new one for the same product, without risking policy violations or issues with my account
This is not a pesticide or restricted product. The only issue was that one word, which I’ve tried to remove in every way possible.
Case ID: 17874942271
Thank you so much in advance for any support,
Ari
Stuck with blocked listing due to use of the word "antibacterial" – need help!
Hi everyone,
I'm reaching out because I'm completely stuck with a blocked listing and I can't get a clear response or resolution from Seller Support.
I created the listing about a month ago, and a few days ago I decided to optimize it by updating the description and adjusting some of the text. While revising the content, I included the word "antibacterial" without thinking much of it. I honestly didn’t realize this could be a problematic term. I’m a new seller on HAQM and there are still many things I’m learning, so I wasn’t aware that using that word could be against policy or trigger any kind of restriction.
It was a mistake on my part, but at no point was I trying to sell the product as a pesticide or to make customers believe it had that function.
After the listing was blocked, I opened a case and was told to remove the word from the listing. However, since the listing was already blocked, I had no access to edit it — every time I tried, I was redirected to an error page. I informed Seller Support about this, and they told me to send them the corrected description directly so they could update it on their side.
I sent a new version of the description without any restricted terms, but the response I received was the same automated message saying I had to remove the word from the listing. I replied again, explaining that I had already mentioned I cannot access the listing and that they had offered to apply the update for me. Unfortunately, I received the same automated reply once again.
I also uploaded a flat file with the corrected content and submitted a screenshot showing that the file was uploaded, but I haven’t received any confirmation or follow-up.
My production will be ready in about a week and a half and I need to provide a shipping address, but at this point I don’t know if the ASIN can be recovered.
I would really appreciate help from someone who can clarify:
Whether this case can be properly reviewed by someone from HAQM
If I can safely delete this listing and create a new one for the same product, without risking policy violations or issues with my account
This is not a pesticide or restricted product. The only issue was that one word, which I’ve tried to remove in every way possible.
Case ID: 17874942271
Thank you so much in advance for any support,
Ari
7 replies
Seller_rI7BZIczK8iAC
Go on top and click “Discussions”, put the filters on the left on «Recommended” and “Past year”, then write "pesticide" in the search bar on top and read the threads.
You will see that NOBODY could ever EDIT a suspended listing. So, supposing that you didn't yet send any inventory to FBA, the easiest thing is to take a new UPC from GS1 and to create a NEW listing. Of course the FNSKU will change but that is a minor problem.
Cooper_HAQM
Good Evening @Seller_znKvIaej1ofvA,
It looks like you were able to get an answer to your question from one of our seasoned sellers, @Seller_rI7BZIczK8iAC.
If their response helped you, feel free to mark it as “Most Helpful reply” using the 3 dots in the corner of their post. Just in case others have the same issue, the Most Helpful Reply feature brings the selected response right to the top of your thread. Sellers will be able to see the answer right away as your discussion will have a green checkmark when searched within the forums.
You should still be able to edit a listing even if its inactive/blocked. I have steps -->HERE<-- where I highlight if you can't edit the listing in Manage All Inventory, you can try a category specific partial flat file with the information you need to add or subtract from your detail page.
I also wanted to link the help page about pesticides policy -->HERE<-- in addition to this great post by @Glenn_HAQM that discusses the Pesticide appeal process so hopefully don't need to worry about violating any policies by circumventing them.
If you require more assistance on GTIN exemption, my colleague @Manny_HAQM has some great coverage on -->THIS<-- post here that I would recommend checking out.
Please let us know if you have any questions regarding the information shared above or you may reach out to Selling Partner Support at any time. Have a wonderful rest of the week.
Sincerely, Cooper_HAQM