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Seller_iNNHjUswpsS4G
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NEED HELP, NO RESOLUTION AND JUST RUN AROUND SINCE 5/6
by Seller_iNNHjUswpsS4G
HAQM replied

Need an American customer service agent that once again................

It is now 6/7 and I have no received any resolution since 5/6 nd prior actually regarding "others" charged to my account. After receiving why the amount was charged and the fedex chargebacks which are incorrect on case ID 17643514351 which was started on 4/24. I then emailed fedex with al information required to receive this message from them...

Hello Jerry

Upon reviewing the tracking number, I have confirmed that the shipment is billed to HAQM. Since the label was created under their account, HAQM will need to submit the dispute on your behalf.

Please contact HAQM customer service team.

Regards,

Abhinav Goswami

FedEx Services

So then I come back and start yet another case ID 17872974271 and get nowhere like usual. Here is the excel sheet with additional information requested by the chat agent

TRACKING PAID FEDEX TOTAL DIMENS LBS REASON FROM WHO FBM ORDER ID MARKETPLACE TO/FROM/SHIP DATE

61290983197834868492 $10.17 22.09 32.26 11X8X5 4LBS I WAS OVERCHARGED AMAZON SHIPPED 113-3995256-2942665 USA USA 12/26/2024

61290983197835139812 13.67 10.28 23.95 11X11X19 9LBS I WAS OVERCHARGED AMAZON SHIPPED 112-3720313-3921046 USA USA 12/28/2024

61290983197835642282 17.41 9.56 26.97 23X12X10 8LBS I WAS OVERCHARGED AMAZON SHIPPED 114-1556117-2501823 USA USA 12/31/2024

61290983197834868287 16.03 8.91 24.94 13X20X9 9LBS I WAS OVERCHARGED AMAZON SHIPPED 114-3176788-9830652 USA USA 12/26/2024

61290983197835163756 15.61 8.34 23.95 11X11X19 9LBS I WAS OVERCHARGED AMAZON SHIPPED 113-2696047-8497868 USA USA 12/28/2024

61290983197835090137 7.03 4.43 11.46 13X13X6 3LBS I WAS OVERCHARGED AMAZON SHIPPED 111-1453271-4944227 USA USA 12/27/2024

61290983197835090175 7.03 4.18 11.21 11X8X5 4LBS I WAS OVERCHARGED AMAZON SHIPPED 112-3180999-6997045 USA USA 12/27/2024

61290983197834868881 7.28 4.18 11.46 15X8X7 5LBS I WAS OVERCHARGED AMAZON SHIPPED 113-4280691-4333854 USA USA 12/26/2024

61290983197835090212 7.28 2.67 9.95 11X8X5 4LBS I WAS OVERCHARGED AMAZON SHIPPED 112-8670484-9909059 USA USA 12/27/2024

61290983197835641445 8.79 2.67 11.46 11X8X5 4LBS I WAS OVERCHARGED AMAZON SHIPPED 112-5552621-8395403 USA USA 12/31/2024

61290983197835641964 8.79 2.67 11.46 11X8X5 4LBS I WAS OVERCHARGED AMAZON SHIPPED 111-8193133-7748233 USA USA 12/31/2024

61290983197835090182 10.77 0.6 11.37 11X8X5 4LBS I WAS OVERCHARGED AMAZON SHIPPED 113-7043338-7786655 USA USA 12/27/2024

Chat agent sends it to the "internal team" then I get a message while asleep saying 

HAQM

Jun 06, 2025

11:10 PM EDT

Hello from HAQM Selling Partner Support,

This is the follow up regarding filing claims with FedEx for shipping overcharges as FedEx indicated HAQM must submit claims on your behalf since shipments were billed to HAQM's account.

As per our team update, after investigating the order 113-2696047-8497868, 114-1556117-2501823, 113-3995256-2942665 we found that there are no carrier adjustments.

Hence there are no further action required.

THESE DONT EVEN MATCH UP TO WHAT I SENT. SO NOT ONLY DON'T THEY MATCH UP THE CASE IS CLOSED AND NOW HAVE TO START ALL OVER. IS IT ME OR DOES AMAZON JUST GIVE THE RUN AROUND TO MAKE PEOPLE GIVE UP?? WHEN AT ONE POINT DO WE HAVE TO FILE A CLASS ACTION LAWSUIT AND HAVE IT PLASTERED ON TV TO GET SOME RESOLUTION? A PUBLIC COMPANY CAN'T DO BUSINESS LIKE THIS.

Can a moderator take this over and finally submit this to fedex or point me in the direction? I have never had these chargebacks before and all of my weights and dimensions are accurate. In addition, I just had another from fedex once again for almost $300.

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Seller_Q7nIjL66mqZzj
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Verification Process Issues. Please help!!
by Seller_Q7nIjL66mqZzj
HAQM replied

I am getting stuck in a never ending loop with Seller Support while trying to set up a new account and keep receiving this cookie cutter message, despite opening and reloading documents:

Hello, We have reviewed the documents that you provided, but we could not verify your identity based on the submitted documents. As a result, your account will remain inactive.Why is this happening?We cannot verify the document that you provided as a proof of identity because-- The date of birth that you entered in Seller Central when you registered your account does not match the date of birth in the identity document. Update the date of birth in Seller Central to match the date of birth in the identity document.To learn more about our requirements, go to "Global seller identity verification":

I’m at an impasse here and all information is correct. Of course, HAQMs reply is “due to the sensitive nature we cannot share details” blah blah and am not getting anywhere. I have submitted all necessary and correct documents. So outside of someone disabling the autobot and getting a real person to look at it, I don’t see this going anywhere.

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Seller_mzMT8U7zOMlPv
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DHL Buy Shipping Adjustment Incorrect Outrageous Charges
by Seller_mzMT8U7zOMlPv
HAQM replied

Hi HAQM Team,

I have 26 orders that were affected by 'Adjustment' charges. These charges are incorrect and appear to be based on false data. HAQM Case ID: 17832140561

The reason given is: "The shipping services purchased for the package did not match the carrier-reported charge for shipping the package."

However, the issue lies with DHL not applying the discounted shipping rates available through HAQM, which has led to unusually high adjustment charges.

For example, I entered the following dimensions and weight at the time of shipment:

Dimensions (LxWxH): 20.0 x 11.0 x 14.0 cm

Package Weight: 1.008 kg

DHL's reweigh and remeasure data lists:

Dimensions: 6.8 x 4.9 x 8.4 cm

Package Weight: 1.1 kg

Even using DHL’s revised measurements, the adjustment charge of –$90.62 is excessive and does not reflect the corporate discounted rates I should receive through DHL’s HAQM Buy Shipping..

All 26 orders have either incorrect remeasurement data or unreasonably high adjustments. As a result, I am incurring a total loss of approximately $1,700 in shipping adjustments.

I kindly request that these charges be thoroughly reviewed and refunded as soon as possible.

Thank you for your attention to this matter.

1 vote
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10 replies
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Seller_TuFvMVuwMjqoK
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Charge Card Invalid---NEED HELP!!!
by Seller_TuFvMVuwMjqoK
HAQM replied

Invalid Charge Method Issue @Seller_37l8i4vuvugjG

"Your access to Seller Central is currently restricted due to an invalid charge method. Register a valid charge method for your seller account and restore full access to Seller Central by clicking 'Update Charge Method'. Please note that it can take up to 48 hours to validate your charge method after updating."

I had originally typed in the wrong expiration date. I have corrected that and I am still getting the same error. This charge card is valid and is being used daily.

Could someone please advise? We have a first few pending orders already. It is very Urgent, thank you.

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Seller_gFJbRzfGx9Ysb
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Do Your Sales Drop Before Payouts?
by Seller_gFJbRzfGx9Ysb

Hi everyone,

We're reaching out to see if anyone else in the FBM seller community has observed a similar pattern with their sales on HAQM.

We've noticed a consistent trend where our daily sales volume seems to significantly slow down or even halt completely in the days leading up to our scheduled HAQM payout date. Our Account Health remains strong, with no policy violations or performance issues.

A bit more context:

*We exclusively use Fulfillment by Merchant (FBM), as we've had issues with FBA losing too many of our products in the past.

*We currently do not utilize HAQM's advertising services due to cost; our primary marketing efforts are focused on social media.

HAQM states that they do not manipulate sales velocity based on payout schedules, but our consistent experience suggests otherwise.

Has anyone else encountered this phenomenon? If so, have you found any explanations or patterns, or taken any actions that seemed to help?

Thanks for any insights or shared experiences!

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Seller_iobipI6xASRkh
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BE AWARE SELLERS - SPP and removal of 3rd party access
by Seller_iobipI6xASRkh
HAQM replied

I just got notice from our inventory management company that HAQM is removing access for all 3rd party accounts, who will now need to be registered through their Solution Provider Portal.

I can find no HAQM notices on this or news articles. I feel like this should be under news. It was announced in March on the internet and I just now hearing of it through word of mouth. Even then, nothing is straight from HAQM that I can find so there are a ton of questions without answers. It seems an email went out but I archive everything and there is nothing in my email with this. Even then, it had some very vague information saying to register with SPP but no instructions on how to.

Does this count for employees of the company? We have a shipping team, an accounting team, and the management team. All have different logins because they get different levels of access (shipping does not need to have access to accounting, etc) is this going to revoke their access? How do we prove who is in the company and who is not? Will we still be able to control what access they have?

Does anyone have any insights as to what is happening and where there are answers?

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2 replies
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Seller_Rvh534u554HTy
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Seller Support has not responded in MONTHS
by Seller_Rvh534u554HTy
HAQM replied

Hi,

I have an ongoing case with Seller Support for months and I haven't received a response! I personally don't think it's that complicated to leave me hanging for this long.

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12 replies
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Seller_EbO6slRLnONjg
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your deposit method is missing, invalid, or not assigned
by Seller_EbO6slRLnONjg
HAQM replied

Hi, I verified my bank account in US marketplace but after I tried to assign it I got this alert "your deposit method is missing, invalid, or not assigned" and the email saying "transfer of funds was not successful". My bank confirmed there're no issues on their side and they don't see any failed transactions. Please check the case 17735534861. Thank you.

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19 replies
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Seller_MaEFSp3FGvQ0s
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SMS with OTP codes arrive without my actions
by Seller_MaEFSp3FGvQ0s
HAQM replied

Over the past two weeks, I’ve been repeatedly receiving SMS messages with OTP codes. Only I have access to my seller account on my computer and phone. I’m not logging into the account when these messages arrive — what does this mean? Is someone trying to hack into my seller account, or is this a bug on HAQM’s side?

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2 replies
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Seller_I0ohet7WxUp4L
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Tax Interview for Single Member LLC with Non resident
by Seller_I0ohet7WxUp4L
HAQM replied

I have a question about the Tax Interview for my HAQM Seller account.

I’ve formed a Single-Member LLC in the U.S., but I myself am a non-resident. As I understand it, during the interview I should select “Individual,” because a Single-Member LLC is treated as a disregarded entity (i.e. it “passes through” to the owner).

From there, which citizenship/residency box do I tick?

“U.S. Citizen” — because my LLC is registered in the United States?

“Non-U.S. Citizen” — because I, the actual owner, am not a U.S. resident?

Finally, are the questions in this interview referring to the LLC (the company) or to me personally?

@Seller_4GjtS9k0cnHHv@Seller_37l8i4vuvugjG

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3 replies
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