Hi, I've been requesting the HAQM Residency Certificate for over 2 months. Our company is based in Europe, and due to our country's legislation, we need this certificate. However, HAQM hasn't sent it to us, nor have they explained why or what we should do about it. Has anyone else experienced this? If so, how did you resolve it?

Can someone explain to me why I am getting fees from amazon mx and amazon ca when I have those countries on vacation? When I signed up for a new seller account, you could not sign up unless you signed up also for Canada and Mexico. Now some months on my statement I see charges for amazon, amazon mx or amazon mx. there is no rhyme or reason.

Can someone just give me the basics? I talked to a customer service rep and they said they split your amazon seller fee through all 3 markets. well that does not make sense. I never adds up to 39.99 a month.

thank anyone for their response.

newby

Hi everyone,

I’m having a persistent issue with the Business Insurance page on Seller Central. About a week ago, I successfully uploaded a new insurance policy to comply with the annual renewal requirement. However, since then, I haven’t been able to access the page at all to check if the policy was accepted.

Every time I try, I get this error:

"Oops! Something went wrong; Please refresh the page and try again."

It’s been several days now with no improvement. I already opened a case with HAQM support — they’ve told me to clear cookies/cache and try different browsers (Chrome and Firefox), which I’ve done, but the issue still persists.

Has anyone else run into this problem recently?

This is really time-sensitive for me because the first payment for my insurance policy is now overdue, and I need to confirm everything is in order on HAQM’s side.

I’m attaching a screenshot of the error as well. Any advice or shared experiences would be greatly appreciated!

Thanks!

Hello,

I've opened several tickets to HAQM Support (last one which is active: 17614657281) and they can't seem to figure this out. I get OTPs from HAQM to my phone but not the verification link to my phone to be able to add/modify deposit method for US store. We are already selling in many HAQM stores (mostly EU) and now we would like to open US market too, but we cannot get through this step.

The answers from support regarding this matter are really weird:

"Hello,

We have received your inquiry, but we cannot provide support on this matter.

Why is this happening?

We cannot provide support on this matter because your request is not related to seller identity verification or related processes. "

I mean I cannot receive your SMS verification, so what can I do?

- I am the only user in this account, so I have all admin right and permissions

- number in settings is correct

- I already spoke to my operator's technical service, who checked the international aggregator VOX for the day when some verification SMS messages were supposed to be sent from you and received information that they did not receive any SMS and that no SMS for my number was rejected

I have a USA and mexico account, but I also wanted to sell in Canada. For some reason, my account couldn't add Canada so HAQM's customer support said to create a new account for Canada and merge the acounts later. I did this, however, my new Canada account somehow has a USA and Mexico account. How do I merge these accounts because when I try to merge them, I get an error (Accounts, irrespective of their status, that exist in the same marketplace cannot be merged.).

Please help!