Hi HAQM Team,

I have 26 orders that were affected by 'Adjustment' charges. These charges are incorrect and appear to be based on false data. HAQM Case ID: 17832140561

The reason given is: "The shipping services purchased for the package did not match the carrier-reported charge for shipping the package."

However, the issue lies with DHL not applying the discounted shipping rates available through HAQM, which has led to unusually high adjustment charges.

For example, I entered the following dimensions and weight at the time of shipment:

Dimensions (LxWxH): 20.0 x 11.0 x 14.0 cm

Package Weight: 1.008 kg

DHL's reweigh and remeasure data lists:

Dimensions: 6.8 x 4.9 x 8.4 cm

Package Weight: 1.1 kg

Even using DHL’s revised measurements, the adjustment charge of –$90.62 is excessive and does not reflect the corporate discounted rates I should receive through DHL’s HAQM Buy Shipping..

All 26 orders have either incorrect remeasurement data or unreasonably high adjustments. As a result, I am incurring a total loss of approximately $1,700 in shipping adjustments.

I kindly request that these charges be thoroughly reviewed and refunded as soon as possible.

Thank you for your attention to this matter.

Hi everyone,

We're reaching out to see if anyone else in the FBM seller community has observed a similar pattern with their sales on HAQM.

We've noticed a consistent trend where our daily sales volume seems to significantly slow down or even halt completely in the days leading up to our scheduled HAQM payout date. Our Account Health remains strong, with no policy violations or performance issues.

A bit more context:

*We exclusively use Fulfillment by Merchant (FBM), as we've had issues with FBA losing too many of our products in the past.

*We currently do not utilize HAQM's advertising services due to cost; our primary marketing efforts are focused on social media.

HAQM states that they do not manipulate sales velocity based on payout schedules, but our consistent experience suggests otherwise.

Has anyone else encountered this phenomenon? If so, have you found any explanations or patterns, or taken any actions that seemed to help?

Thanks for any insights or shared experiences!

Over the past two weeks, I’ve been repeatedly receiving SMS messages with OTP codes. Only I have access to my seller account on my computer and phone. I’m not logging into the account when these messages arrive — what does this mean? Is someone trying to hack into my seller account, or is this a bug on HAQM’s side?

I have a question about the Tax Interview for my HAQM Seller account.

I’ve formed a Single-Member LLC in the U.S., but I myself am a non-resident. As I understand it, during the interview I should select “Individual,” because a Single-Member LLC is treated as a disregarded entity (i.e. it “passes through” to the owner).

From there, which citizenship/residency box do I tick?

“U.S. Citizen” — because my LLC is registered in the United States?

“Non-U.S. Citizen” — because I, the actual owner, am not a U.S. resident?

Finally, are the questions in this interview referring to the LLC (the company) or to me personally?

@Seller_4GjtS9k0cnHHv@Seller_37l8i4vuvugjG

I setup my seller's account maybe 15 years ago. I've been away and have not used it. I returned to use it and now have to reactivate, not a problem. I entered all of the information, but I am being flagged on my driver's license number not matching what was originally put on the account. I live in Maryland, and with the real id, they updated driver's license numbers and my current number is a different number than what I had before real id.

This is a state requirement, nothing I can do about it. HAQM is saying that my license number does not match. I no longer have the old number to provide to them. please help. I wish I could talk to a human, this will simplify the process.