Hi HAQM Team,
I have 26 orders that were affected by 'Adjustment' charges. These charges are incorrect and appear to be based on false data. HAQM Case ID: 17832140561
The reason given is: "The shipping services purchased for the package did not match the carrier-reported charge for shipping the package."
However, the issue lies with DHL not applying the discounted shipping rates available through HAQM, which has led to unusually high adjustment charges.
For example, I entered the following dimensions and weight at the time of shipment:
Dimensions (LxWxH): 20.0 x 11.0 x 14.0 cm
Package Weight: 1.008 kg
DHL's reweigh and remeasure data lists:
Dimensions: 6.8 x 4.9 x 8.4 cm
Package Weight: 1.1 kg
Even using DHL’s revised measurements, the adjustment charge of –$90.62 is excessive and does not reflect the corporate discounted rates I should receive through DHL’s HAQM Buy Shipping..
All 26 orders have either incorrect remeasurement data or unreasonably high adjustments. As a result, I am incurring a total loss of approximately $1,700 in shipping adjustments.
I kindly request that these charges be thoroughly reviewed and refunded as soon as possible.
Thank you for your attention to this matter.