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Seller_iNNHjUswpsS4G
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Seller_iNNHjUswpsS4G
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NEED HELP, NO RESOLUTION AND JUST RUN AROUND SINCE 5/6
by Seller_iNNHjUswpsS4G
HAQM replied

Need an American customer service agent that once again................

It is now 6/7 and I have no received any resolution since 5/6 nd prior actually regarding "others" charged to my account. After receiving why the amount was charged and the fedex chargebacks which are incorrect on case ID 17643514351 which was started on 4/24. I then emailed fedex with al information required to receive this message from them...

Hello Jerry

Upon reviewing the tracking number, I have confirmed that the shipment is billed to HAQM. Since the label was created under their account, HAQM will need to submit the dispute on your behalf.

Please contact HAQM customer service team.

Regards,

Abhinav Goswami

FedEx Services

So then I come back and start yet another case ID 17872974271 and get nowhere like usual. Here is the excel sheet with additional information requested by the chat agent

TRACKING PAID FEDEX TOTAL DIMENS LBS REASON FROM WHO FBM ORDER ID MARKETPLACE TO/FROM/SHIP DATE

61290983197834868492 $10.17 22.09 32.26 11X8X5 4LBS I WAS OVERCHARGED AMAZON SHIPPED 113-3995256-2942665 USA USA 12/26/2024

61290983197835139812 13.67 10.28 23.95 11X11X19 9LBS I WAS OVERCHARGED AMAZON SHIPPED 112-3720313-3921046 USA USA 12/28/2024

61290983197835642282 17.41 9.56 26.97 23X12X10 8LBS I WAS OVERCHARGED AMAZON SHIPPED 114-1556117-2501823 USA USA 12/31/2024

61290983197834868287 16.03 8.91 24.94 13X20X9 9LBS I WAS OVERCHARGED AMAZON SHIPPED 114-3176788-9830652 USA USA 12/26/2024

61290983197835163756 15.61 8.34 23.95 11X11X19 9LBS I WAS OVERCHARGED AMAZON SHIPPED 113-2696047-8497868 USA USA 12/28/2024

61290983197835090137 7.03 4.43 11.46 13X13X6 3LBS I WAS OVERCHARGED AMAZON SHIPPED 111-1453271-4944227 USA USA 12/27/2024

61290983197835090175 7.03 4.18 11.21 11X8X5 4LBS I WAS OVERCHARGED AMAZON SHIPPED 112-3180999-6997045 USA USA 12/27/2024

61290983197834868881 7.28 4.18 11.46 15X8X7 5LBS I WAS OVERCHARGED AMAZON SHIPPED 113-4280691-4333854 USA USA 12/26/2024

61290983197835090212 7.28 2.67 9.95 11X8X5 4LBS I WAS OVERCHARGED AMAZON SHIPPED 112-8670484-9909059 USA USA 12/27/2024

61290983197835641445 8.79 2.67 11.46 11X8X5 4LBS I WAS OVERCHARGED AMAZON SHIPPED 112-5552621-8395403 USA USA 12/31/2024

61290983197835641964 8.79 2.67 11.46 11X8X5 4LBS I WAS OVERCHARGED AMAZON SHIPPED 111-8193133-7748233 USA USA 12/31/2024

61290983197835090182 10.77 0.6 11.37 11X8X5 4LBS I WAS OVERCHARGED AMAZON SHIPPED 113-7043338-7786655 USA USA 12/27/2024

Chat agent sends it to the "internal team" then I get a message while asleep saying 

HAQM

Jun 06, 2025

11:10 PM EDT

Hello from HAQM Selling Partner Support,

This is the follow up regarding filing claims with FedEx for shipping overcharges as FedEx indicated HAQM must submit claims on your behalf since shipments were billed to HAQM's account.

As per our team update, after investigating the order 113-2696047-8497868, 114-1556117-2501823, 113-3995256-2942665 we found that there are no carrier adjustments.

Hence there are no further action required.

THESE DONT EVEN MATCH UP TO WHAT I SENT. SO NOT ONLY DON'T THEY MATCH UP THE CASE IS CLOSED AND NOW HAVE TO START ALL OVER. IS IT ME OR DOES AMAZON JUST GIVE THE RUN AROUND TO MAKE PEOPLE GIVE UP?? WHEN AT ONE POINT DO WE HAVE TO FILE A CLASS ACTION LAWSUIT AND HAVE IT PLASTERED ON TV TO GET SOME RESOLUTION? A PUBLIC COMPANY CAN'T DO BUSINESS LIKE THIS.

Can a moderator take this over and finally submit this to fedex or point me in the direction? I have never had these chargebacks before and all of my weights and dimensions are accurate. In addition, I just had another from fedex once again for almost $300.

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Seller_j3wmplXg2wY2I
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cambiar cuetna para llc
by Seller_j3wmplXg2wY2I

Hola, estoy creando una cuenta de HAQM FBA con una LLC de un solo miembro (single-member LLC).

No he presentado los formularios 8832 ni 2553 ante el IRS, por lo tanto, mi LLC se clasifica como una disregarded entity, y tributa como sole proprietorship.

En el formulario de registro de HAQM, solo me aparecen las opciones S Corporation, C Corporation y Partnership.

¿Cuál debería seleccionar en mi caso para cumplir con la clasificación fiscal correcta?

Agradezco su orientación para completar este paso de forma precisa.

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Seller_2ocdeVST6pSqj
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HAQM Takes Funds Without Transparency
by Seller_2ocdeVST6pSqj

Xander_HAQM, or other Mods, over a week ago I opened a case demanding answers as to why a certain amount was deducted from the last pay out with no transparency. They called it "general account adjustment" but they can not clarify what that is. That is not telling me why the amount was taken. It is inexcusable horrible transparency. It has been transferred over and over with the same excuses, oh were contacting a different department, oh will get back with you, oh were working on it etc....just going in circles. I opened a case over a week ago and they are dragging their feet. This has to get answered, case id 17834876661. HAQM can not take money this way without documenting clear transparent reason.

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Seller_lYU9dKWF8TkXW
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EMERGENCY!!! Can't set new Charge Method
by Seller_lYU9dKWF8TkXW
HAQM replied

EMERGENCY!!!!!!

I'm unable to set a new charge method which means I'm locked out of my account until I do. The problem is that the system is not allowing me to select a new card as the charge method. @Seller_37l8i4vuvugjG @Seller_JT2cdQLa0Oueg

Here's what I'm seeing:

Screenshot 1:

I click on the "replace charge method" button

Screenshot 2:

The only card showing as an option to select as the replacement card is the one that is expired. So I click the link "Add a new credit or debit card"

Screenshots 3 / 4:

I fill in the card information then click the button "Add you card"

Screenshot 5:

This is where the problem is. The box is empty (there is no way for me to select the new card that I've just added as my replacement charge method). If I click on the "select a credit or debit card" link, I see screenshot 6

Screenshot 6:

The card I've just added is not showing in my account as an option for me to select.

This system is only letting me add 5 screenshots, but I also have a screenshot showing that I've added a few different cards from a few different banks to my account, and none of them show as options in screenshot 5. There is also an error on the screenshot I'm not able to add (it says "There was a problem loading the content. Please try again later.") . I'll try to add this screenshot below if possible.

I've tried:

- Adding the card to my regular buyer account - didn't work

- Various different cards from different banks

- Clearing my cache and cookies

- Incongnito

- Different browsers, different devices, different internet connections

Nothing works.

2 votes
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Seller_O6Ankj7c16Mjb
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Fees when selling to MX
by Seller_O6Ankj7c16Mjb
HAQM replied

I just made my first two sales to MX and my bank account was charged 18.99 for each sale. I do FBM so I paid for the shipping which was 24 usd each and areanged for DHL to pickup. I hope I’ve done everything right, but what is with the fee of 18.99 to my bank account? I can see the buyer paid an amount in sho upping as well, so will I get reimbursed? Thank you for any help for the newbie!

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Seller_vVsgRzDWNpEkF
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Selling on HAQM UK as a Pakistani Company
by Seller_vVsgRzDWNpEkF
HAQM replied

I currently have an active HAQM USA seller account registered under my Pakistani company. I want to expand my business to HAQM UK.

I have a few questions:

1. Do I need to create a UK Limited company to sell on HAQM UK?

2. Can I continue using my existing Pakistani company’s registration for HAQM UK, or are there any restrictions?

3. What are the key compliance and tax requirements I should be aware of (like VAT, EORI, etc.)?

4. Any recommendations or best practices for Pakistani sellers expanding to HAQM UK would be appreciated!

Your guidance would be appreciated!

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Seller_wPRVYM0OHKge2
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HAQM Business Insurance Turkey
by Seller_wPRVYM0OHKge2

I cannot renew my HAQM Business Insurance Certificate in Turkey because Marsh Turkey no longer provides this service in Turkey. I contacted all other insurance providers. But none of them take out this policy. Despite writing to HAQM Support many times, I have not received any help in understanding and solving my problem. Below is the response I received from an insurance provider in Turkey. The deadline for me to renew the policy has expired and I don't know what to do now. I don't understand why HAQM is not doing anything to solve this problem.

Hi,

As we talked on phone, we requested product liability quotation from Allianz, VHV, Zurich etc. And they didn’t quote your request.

Kind Regards

[Moderator removed personal information]

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Seller_iO8ZulWRG4ThW
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Brand Restricted & HAQM won't give me a refund
by Seller_iO8ZulWRG4ThW

So I haven't used my sellers account in quite sometime, I just so happen to pay the monthly fee & check out my old listings that I once sold and im restricted in every brand I once sold. I chatted with the people through the "help department" and he stated I was restricted because I had to reverify, I reverified and everything is still restricted they also charged me the monthly fee and won't give me a refund when I haven't used the sellers account because I obviously can't sell anything. Any help on getting around this? BS HAQM

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Seller_KcyWtExCoRHrC
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Inability to change country of registration due to system error
by Seller_KcyWtExCoRHrC
HAQM replied

Hi! I need your advice - has anyone dealt with something like this?

I have a Seller account registered under my US-based company. From day one, my business has been legally operating in the US, and I pay all applicable US taxes.

However, during the account registration, HAQM's system automatically pulled in "Cyprus" as the country of registration. I believe this happened because I was temporarily living in Cyprus at the time and used that address as the residential address for myself as the owner. But that country has nothing to do with my actual business operations - I'm a resident of another country, and my company is and always has been US-registered.

Now here's the issue:

HAQM refuses to change the country. Their internal team says it’s "technically impossible" to update the registration country, and they recommend that I open a brand new account with a different email.

But this directly contradicts HAQM's own policies, which clearly state that sellers cannot create multiple accounts without express approval - doing so puts the account at risk of being flagged or banned for related accounts.

So basically, HAQM is advising me to violate the HAQM Business Solutions Agreement instead of fixing a system-generated error. I have a fully functioning, legal US business, and instead of supporting me, HAQM is pushing me toward a risky workaround.

Is there any way to escalate this properly and have the country updated without violating policy?

Appreciate any insights - thanks in advance!

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7 replies
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Seller_rj9tQoKHjUvRu
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Other charges on invoice for a shipping service I do not use. MOD HELP please
by Seller_rj9tQoKHjUvRu
HAQM replied

First off I do not ship FEDEX for their notorious upcharges down the road. I have a case open to which I wanted to know which transactions had an OTHER charge. Since 5/25/25 I been waiting for a HONEST answer from amazon. Today I get for fed ex charge for 3 parcels. I stop shipping fed ex over a year ago, there may have been 1 but amazon now stating 3. NO, not my account, there is an amazon error.

I ship on 3 different sites and never had a shipping upcharge on anything, just amazon. Sellers have a right to know which transactions this up charges are attached to and if amazon can not tell us which transactions it is to dispute it, this becomes a major issue with transparency in handling my payments.

Case number ID 17778539241

1 vote
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