Hello fellow sellers,
I recently updated my listing—switching from a generic title to my brand name. Shortly after, HAQM flagged the listing with a Seller Code of Conduct violation, putting my account at risk of deactivation.
I’ve:
Submitted multiple appeals, providing all requested documentation.
Shown that the brand is in Brand Registry, but note: the trademark is still pending, not yet fully registered.
Support was clear: because the trademark isn’t fully registered yet, they cannot remove the violation.
Since we know HAQM allows Brand Registry based on pending trademark applications
I'm frustrated and confused.
My questions:
How did you successfully delete or resolve that violation?
Should I roll back the listing to generic or wait until the trademark is fully registered?
Any ideas on how to escalate this with Seller or Brand Registry Support?