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Seller_gxAqdNnz2bIOV
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Hello fellow sellers,

I recently updated my listing—switching from a generic title to my brand name. Shortly after, HAQM flagged the listing with a Seller Code of Conduct violation, putting my account at risk of deactivation.

I’ve:

Submitted multiple appeals, providing all requested documentation.

Shown that the brand is in Brand Registry, but note: the trademark is still pending, not yet fully registered.

Support was clear: because the trademark isn’t fully registered yet, they cannot remove the violation.

Since we know HAQM allows Brand Registry based on pending trademark applications

I'm frustrated and confused.

My questions:

How did you successfully delete or resolve that violation?

Should I roll back the listing to generic or wait until the trademark is fully registered?

Any ideas on how to escalate this with Seller or Brand Registry Support?

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Seller_FA57lhybQ9nfB
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Hi, We have a dietary supplements brand on brand registry that was approved in brand registry last week (all the details of my product and pictures were provided) We also linked this brand to our amazon selling account and then listed my product. When I listed the product it seems it was processed but then an issue popped up saying I need approval to sell. When I click on request approval it takes me to a page that says the following

"We are not accepting applications to sell:

Other Health & Personal Care category in Used, Refurbished, Collectible condition(s)

Other Human Ingestible Products in New, Used, Refurbished, Collectible condition(s)"

Our brand is already registered with brand registry and linked to our seller account.

ASIN: B0FBJ64XC9

@Seller_8hQgfj6OVZYse Based on my research on the forums you have great experience resolving similar concerns such as this, can you please assist? Would greatly appreciate it!

Case ID: 17883100671

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Seller_INzyNKXie34xG
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CPC认证失败后不能上传?
by Seller_INzyNKXie34xG
HAQM replied

CPC认证失败两次后为什么上传不了,显示发生错误请重试

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Seller_520LAGdsUCmoM
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In the product, in addition to my videos, there are also similar products videos from other competitors under my product link. I tried to report and contact HAQM customer service, but it could not be solved.

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Seller_O7OhHlM1jSP0a
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Not accepting applications to sell ASIN
by Seller_O7OhHlM1jSP0a
HAQM replied

Selling Application

We are not accepting applications to sell:

Other category in New, Used, Refurbished, Collectible condition(s)

I accidentally put a competitors info on my listing and just changed it but amazon is not letting me accept application to sell? What can I do??

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Seller_SKEylNqk1ze5x
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My top seller asin is classified as adult item. I've opened two cases and still has not been resolved for 5 days. I've lost lots of sales and impact my business very badly.

This is the second time that i've experienced the same issue with the same asin. The first issue was resolved quickly but this time has not been resolved yet and seller support said they are working with other HAQM teams and they are not helpfull.

Has anyone experienced same issue and any suggestions to resolve it? This is one of the best selling item on beach towel catagory. The item is not related to adult item. This is just beach towel with bagged. I need your urgent and kindly assistance.

Case ID: 17863446991

@Seller_7e4TizkSOVtBf @Seller_RsATYbG9XP0HP @Seller_zukQNO61PzGck @Seller_l7Jtck9jxnEA0 @Seller_l3eCP9f1PtJXC @Seller_GEZPMc4CeQfh6 @Seller_8hQgfj6OVZYse @Seller_nS0jcFQNDLG3e

Could you possibly assist with this?

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Seller_ltosVxEcR0FiU
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add custon font not working
by Seller_ltosVxEcR0FiU
HAQM replied

Is anyone else getting this message when trying to install a custom font: "Error processing file, please remove and re-add the file"?

All my fonts are TTF and set to installable. I’ve tried everything and I’m out of ideas.

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Seller_nphVKFubxxw5S
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5461 Error. I own the brand. Please Help
by Seller_nphVKFubxxw5S
HAQM replied

Hello amazon community and moderators.

I have been trying to get my brand approved to sell my products, but repeatedly get the same error, and the same templated response from HAQM Seller Support: "You are not approved to create new ASINs for this brand, and we are not accepting applications for approval". We are in progress with the IP Accelerator program in order to apply for Brand Registry, but we are looking to list our products with brand approval in order to get started in the mean time.

I have tried listing numerous products via Add Product, each one prompting me to apply to sell with my brand name, I then provide all of the required photos; All sides of my branded packaging & stamped products (jewelry, stamped with our brand name & metal stamp), all taken from my iphone, with the products or packaging either in my hand or set on my desk.

This has become an incredibly exhausting task. We are an established, 4 year old brand with 80k customers and 6.5k+ 5 Star reviews combined from our website & Etsy.

Any help is appreciated, thank you.

Case ID:17859485261

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Seller_FjGobnx5uf62g
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Brand approval keeps getting denied
by Seller_FjGobnx5uf62g
HAQM replied

Looking to add new sales channels to our current existing ones and am having trouble getting brand approval for our products. Ive submitted an official invoice from D&H Manufacturing a FBA partner with all the required information and contacted my D&H sales rep and he said he doesn't know what the issue could be. I keep getting a genric denial response with no guidance as to why its being denied. Can I get a manual review?

@Seller_pXiU6IvYm8DUt

@Seller_l7Jtck9jxnEA0

@Seller_OOVUXZLmb2UEH

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Seller_gEuGGDljUlF9S
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Approval Selling Application on an ASIN
by Seller_gEuGGDljUlF9S

I'm having an issue where I go through the seller application for an ASIN on desktop, hit submit but instead of the final page coming up confirming the application went through a page comes up and states "This page is currently unavailable". I've tried several ASINS. This is very new. Long time individual small seller. Last time I tried submitting an application was in April and it was approved. Is this an HAQM issue or an issue with our Account. Account shows in good standing, 0 product policy violations, Account health is green, etc.

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