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Seller_wK0EA7YSlVRET
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Seller_wK0EA7YSlVRET
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Voice of Customer Incorrect Short Term Return Rate
by Seller_wK0EA7YSlVRET

Hi

I have had trouble with returns in the past (got the Frequently Returned Item badge...Yay!) and had to take actions on my listing to address. Fast forward a couple of months and the rate has come down significantly.

Of course I'd like to have the badge removed, but that's something I know HAQM has to decide on.

In any case my issue is that the return rate shown in the VOC area is totally wrong. It's more than double the rate shown, for instance, on the New Seller Experience Dashboard (ditto the software I use, and all variations of calculations I have done...even going back a couple of weeks and then calculating backwards). I have tried to open cases with Seller Support but I am getting nowhere. They either answer a different question or tell me they have no way to change the rate shown in VOC. I had a frankly record-setting length of a chat on my last ticket...with screenshots, quotes from HAQM explaining what the rate should be, everything. I asked (nicely, mostly) multiple times for an escalation to someone else. I still got nothing.

I have seen others in this forum that experienced something similar. Has anyone been able to address this? Obviously this is having a huge impact on conversions because of the badge, and if the right rate was being considered I think there's a chance they might take it off.

Thanks

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Seller_8YlwdrnYkWwVz
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Leather Lap Desk
by Seller_8YlwdrnYkWwVz
HAQM replied

Leather Lap Desk with Memory Foam Cushion - Extra Large 24 x 16 inches - Adjustable Fits up to 19/17 inch Laptop - Portable with Built-in Wrist Rest (Black)

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Seller_xcoRlvtPE8Esi
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HAQM removing my listings - poor FBM performance?
by Seller_xcoRlvtPE8Esi
HAQM replied

HAQM has removed 2/3rd of my inventory with the issue "poor fbm performance", even though they don't even have sales. no optıon to fıx, no prıor warnıng, or no guıdance as to how ı can make them actıve agaın. the only button when ı open the removed lıstıng lıst ıs "convert to fba", which doesn't even make sense because my products are made per order. I need assistance solving this, more than half of my market is offline right now because of this.

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Seller_Pe5QZqKLeCLeZ
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Inactive (Supression)
by Seller_Pe5QZqKLeCLeZ
HAQM replied

We have a notification for a listing that is inactive and is making us change the description. What does this mean?

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Seller_lIVgUzfYEOYn8
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orders for
by Seller_lIVgUzfYEOYn8
HAQM replied

hello, I'm new to the HAQM selling I've went to the registerion, have my store front and searched and found the item that I want to list and sell of course, the problem is I go through the listing process like filling in the weight dimensions upload pictures etc , now my question is is there a way those questions about weight items and shipping can be prefilled out automatically without having to fill in everything manually ,

Like on eBay for example I pull up a sold for what the item sold for it give me the price and when I go to list it everything else is prefilled all I got to do is put in a description set a bidding price and upload the pictures the weight and dimensions and the shipping price is already configured automatically so I don't have to spend a lot of time filling everything else out .

So in a nutshell is there a way to get my listing process time cut in half by having everything prefilled automatically to save in time ,prefilled out so the only thing I got to say is upload the pictures and configure a price and confirm shipping

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Seller_1drsiTB5msDwV
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Add new variations to existing Asin or create new Asin?
by Seller_1drsiTB5msDwV

Hello,

I would like ask for some advice, is it good practice to add new variations to existing listing or shall i create a new listing instead?

Would like to expand my existing listing with more variations options.

thank you!

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Seller_5KyW5ukzGWrWx
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Listings hijacked
by Seller_5KyW5ukzGWrWx
HAQM replied

Hi @Seller_GEZPMc4CeQfh6

These ASIN got hijacked once again...(You previously helped us escalate it and the brand names were corrected).

We have reported it, but (as usual) "no violation has been identified". Please see Complaint ID: 17895574341 and 17896021611

Many thanks for your help

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Seller_l7Jtck9jxnEA0
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Understanding Unit Count: A Key Element for Accurate Product Listings 📦
by Seller_l7Jtck9jxnEA0

Hello sellers!

Today we are going to discuss unit count and why it’s important to your customers.

As an HAQM seller, providing accurate unit count information is essential for helping customers make informed purchasing decisions. Let's dive into what unit count means and why it matters for your business success.

What is Unit Count? 🤔

Unit count tells customers exactly how much of a product they'll receive in a single package. It consists of two key components:

* The numeric value (like "5" or "100")

* The unit type (such as "Count", "Ounce", "Fluid Ounce", "Foot", or "Square Foot")

For example:

* A box of tea bags might have a unit count of "20 Count"

* A bottle of shampoo could be "12 Fluid Ounces"

* A roll of paper towels may be "75 Square Feet"

Why Unit Count Matters ⁉️

Proper unit count information:

* Helps customers compare prices across different package sizes

* Enables accurate price per unit (PPU) calculations

* Builds trust through transparency

* Reduces customer confusion and potential returns

* Complies with HAQM's listing requirements

Best Practices for Unit Count 🧮

1. Be precise

* Always include both the numeric value and unit type

* Use the correct unit of measurement for your product category

* Double-check your measurements for accuracy

2. Stay consistent

* Use standard units of measurement

* Maintain the same format across similar products

* Ensure all variations of a product have accurate unit counts

Common Unit Count Mistakes to Avoid❌

* Missing unit type (listing "12" instead of "12 Count")

* Using non-standard measurements

* Mixing different unit types within the same product line

* Forgetting to update unit count when packaging changes

* Incorrect decimal placement in measurements

Tips for Success ✅

* Review your existing listings to ensure unit count accuracy

* Use HAQM's standard unit types for your category

* Include unit count information in your product titles when relevant

* Monitor customer questions and reviews for any confusion about quantities

* Keep documentation of correct unit counts for all your products

Remember: Accurate unit count information isn't just about compliance—it's about creating a better shopping experience for your customers and potentially reducing returns and negative reviews.

Need help? Visit Seller Central's Price Per Unit Requirements help page or contact Seller Support for specific guidance on unit count requirements for your product category.

Let's Talk Unit Counts! 🔉

Unit count confusion happens to the best of us! What was your biggest 'lessons learned' moment as a seller? Help others avoid the same surprise!

Looking forward to hearing your experiences!

Michelle

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Seller_O7OhHlM1jSP0a
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Not accepting applications to sell ASIN
by Seller_O7OhHlM1jSP0a
HAQM replied

Selling Application

We are not accepting applications to sell:

Other category in New, Used, Refurbished, Collectible condition(s)

I accidentally put a competitors info on my listing and just changed it but amazon is not letting me accept application to sell? What can I do??

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Seller_G3MixJ3PX0prq
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HAQM not accepting applications to sell Other Human Ingestible Products in New, Used, Refurbished, Collectible condition(s)
by Seller_G3MixJ3PX0prq
HAQM replied

Hi there –

We're launching our energy gel brand on HAQM.

We created the listing and received the error message that says I need to "request approval". The listing was successful but we're not able to create a shipment to send the inventory to HAQM. I then tried to request for approval and I got the following message:

"We are not accepting applications to sell:

Other Health & Personal Care category in Used, Refurbished, Collectible condition(s)

Other Human Ingestible Products in New, Used, Refurbished, Collectible condition(s)"

I am the brand owner and I should be eligible to list and sell this product.

HAQM Seller Support has been unhelpful because they simply state that they are not accepting applications to sell. We have the inventory ready to be shipped to HAQM and we need to find a way to resolve this ASAP.

@Seller_8hQgfj6OVZYse are you able to assist me with this request, please? The ASIN is B0FBT7NN7C

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