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🗓️ Release Dates Decoded: Is Your Product Launch Set Up for Success?
by Seller_l7Jtck9jxnEA0

Hello sellers!

Today we will be going over release dates and how they affect your account. Setting accurate release dates is critical for your account health. Missing promised delivery dates will negatively impact your seller account metrics.

There are two essential dates you need to know when launching products:

1. Offer Release Date - When customers can begin pre-ordering your product, but it is not ready to ship yet

2. Merchant Release Date - The first date on which you can deliver a pre-orderable product (one that has never been available prior to this date) to a customer

Let's break down these essential timing elements:

Offer Release Date: Your Sales Green Light 🚦

* Marks when customers can begin pre-ordering your product

* Triggers the actual selling period

* Critical for inventory planning and customer communications

Note: You can set up back-orders and pre-orders on a product when it meets the following criteria:

* It can be shipped within 30 days

* It's not a Fulfillment by HAQM product

* It's not a Music, Video, or DVD product

Merchant Release Date: Your Product's Birthday 🎂

* Represents when the product was first introduced to the market

* Format required: MM-DD-YYYY

* Optional for most products, but critical for:

* New releases

* Limited editions

* Seasonal items

* Collection launches

* Customers can order your items and they are ready to ship immediately

For example:

You sell an item that has been anticipated for a while, such as a new gaming system that has been talked about by the brand for months. The Manufacturer's release date for the product is July 1st. However, you receive the products to sell before the products are released to the public. You cannot sell them before the merchant release date of July 1st, however, you can set up pre-orders. Your Offer Release date can be set for June 1st if you want to take pre-orders, but your Merchant Release date needs to be set for July 1st and you can begin shipping to your customers at this time.

Why These Dates Matter 🎯

Pre-order Management

* Creates anticipation for new products

* Helps gauge demand before launch

* Enables inventory planning

Customer Experience

* Sets clear expectations for availability

* Reduces customer service inquiries

* Builds excitement for product launches

Inventory Control

* Allows better stock planning

* Minimizes stockouts

* Optimizes warehouse operations

Where can you set these dates?

You can add this information to your category specific files or when adding a product under the ‘Offer’ tab.

Best Practices ✨

* Always verify dates are accurate

* Ensure sufficient inventory before setting dates

* Monitor pre-order metrics closely

* Keep communication channels open with suppliers

⚠️ Important: Your accounts metrics will be impacted if you miss promised delivery dates. Only set dates you can confidently meet.

Need Help?

Check out our detailed guide on List a pre-ordered or back-ordered product for step-by-step instructions on setting up pre-orders for your products.

💡 Pro Tip: Use these dates strategically during product launches to build buzz and manage inventory efficiently.

If you have specific questions about your product’s launch dates, you can reach out to Seller Support. Ensure you provide them with your ASIN and the questions you have about. If you still have questions after they have investigated your case, feel free to create a new discussion and select Create and Manage Listings and the relevant tag for your issue type.

Share your pre-order success stories below! How have you used these dates to optimize your launches? 👇

Look forward to hearing from you!

Michelle

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got a 1 star review due to refusing buyer's threat，what do you think about it?
by Seller_LBQZt4wWsFSsy
HAQM replied

Hi @Seller_8hQgfj6OVZYse

I got a 1 star review a few months ago. I have ever asked for help, but did not get a helpful answer.

Could you help me address it please?

The story is that a buyer sent a message to me requesting refund without return the product, or he/she will leave a 1 star review both on my listing and seller profile. I tried to understand the problem and offer help, but the buyer didnt show the detail, and persist in requesting a refound without return. I refused this requirement, and suggested he follow HAQM rule return the product then he/she will get the refound. At last the buyer left the 1 star review.

The vedio of review is not showing the problem, but vicious. The words of the review most about the product, and the part of service is untrue.

Asin: B0CZ13VWDF

Order: 112-7395815-1510609

Case: 15411538091/ 15461394061/ 15422009791

Any more informations need please let me know, thanks!

Kind regard!

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Why does Seller Support even exist?
by Seller_rFyxk4x2i2V6L
HAQM replied

Why does Seller Support even exist?

No really - they don't do anything. Why is HAQM paying these people to just say "no" to everything?

I'd give an example here, with plenty of detail about what needs to be fixed on this ASIN I'm dealing with - But what is the point? The mods here are seemingly just as incapable of fixing things these days. I've written super detailed posts with logic and reason - and I'm usually just ignored altogether.

Why is this place such a joke?

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LOA and Invoice Submission – Support Request Regarding "Account Not Eligible" Warning
by Seller_pE0IHdimoLHXf
HAQM replied

Hello everyone,

First of all, I wish all honest sellers success in both business and life. 🙏

I’m planning to make a significant investment in my HAQM business soon. As part of this, I’ve had discussions with some major brands and received positive responses regarding product purchases.

However, when I try to add these products to my HAQM account, I receive messages like “Your account is not eligible to sell this product” or similar warnings. As shown in the attached screenshot, there are also additional restrictions listed.

  • At this point, I have a few critical questions:
  • Is there any way to bypass or resolve these warnings?
  • What steps should I follow to upload LOA (Letter of Authorization) and invoices?

Is there a direct page or form link where I can upload these documents? Or, if I have both the invoice and LOA, can I resolve this issue through HAQM Seller Support?

My goal is to move forward in full compliance with HAQM’s policies and meet brand requirements properly. Guidance from experienced sellers or the support team would be extremely valuable in managing this process correctly.

Thank you in advance.

@Seller_4GjtS9k0cnHHv @Seller_JT2cdQLa0Oueg@Seller_l3eCP9f1PtJXC@Seller_8hQgfj6OVZYse@Seller_1KYLYkgAlu4xX@Seller_dnxnrsZIeTNo3

Wishing you all great sales!

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no buy box please help
by Seller_XnoxJgN33KA2H

our store listing no buy box, help!

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Pokemon Brand applicatoin denied
by Seller_oe1V7D4E48krp
HAQM replied

I have been selling Pokemon brand products on here for 10 years. They just changed the requirements so I had to reapply.

My brand approval application keeps getting declined even though Im sure my invoices meet the requirements and all are from authorized distributors. I've tried contacting seller support several times to get a reason for the denials and all they could tell me is that I need a letter of authorization but that is not a requirement on the application page. They only ask for invoices showing combined purchase of 100 units which I have.

How can I know what is wrong with my brand approval application. Any help is appreciated. Thank you. @Seller_t9kvdr2yixQej

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Relist Parent without Losing FNSKU of the Variations
by Seller_FURpL7IOc5o0C

Hey folks,

I have a new listing with 4 variations. While I am editing my listing, something happened to the parent, and the Edit Listing page stopped working (just errors when i click on it), and the child listings started showing independently (as individual listings). Even with template upload, I was unable to update anything with the parent.

Thinking that I can relist the parent and solve the issue, I have deleted the parent listing. The child listings are still there.

Now, the situation is that I want to relist the parent and link the existing child listings WITHOUT losing the FNSKU of the child listings. The FNSKU barcodes have already been printed on the manufacturer, and it will be very very very difficult for me to replace them.

Any idea how I can do this?

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Unable to Request Approval for New Supplement Listing
by Seller_SryjKLp3SnnfD

We’re a new brand in the dietary supplements space and recently created our first listing. The listing was blocked with a message saying we need to request selling approval for compliance. However, when we try to do that, we get a notice that HAQM is not currently accepting applications to sell in:

  • Other Health & Personal Care category in Used, Refurbished, or Collectible condition(s)
  • Other Human Ingestible Products in New, Used, Refurbished, or Collectible condition(s)

Our product doesn’t fall under the restricted conditions listed above. It’s a brand new dietary supplement listed under Health & Household, sold in new condition only, so I’m unsure why it’s being grouped into a restricted category. There’s also no option anywhere to request approval or submit documentation.

We’re fully Brand Registered and have followed every step required. I’ve contacted support multiple times and was simply told to wait, without any timeframe, meaning it could be indefinite. We are ready to submit any documentation needed to move forward.

Our Case ID is: 17911866431

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Invoice being flagged as fake?
by Seller_CXVzC27CKFPdu

I purchased 100 units of product from a legit distributor and being told the system is flagged that the invoice has been edited and that’s why they aren’t accepting it.

I have everything to prove its legitimacy including picture of the products in hand. Their barcodes. I even told them to contact the distributor and the direct line for my sales rep and they didn’t even try to call.

ID:

17898955251

if i can get contacted via email i can prove my relationship to the distributor, their legitimacy and pictures of products in hand with barcods serial numbers ect.

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ASIN incorrectly classified as adult product. Please help
by Seller_lI5RSAF3GVRsF
HAQM replied

My top 2 ASINs were incorrectly classified as adult item.I've opened two cases and still has not been resolved for 7 days. I've lost lots of sales and impact my business very badly. It is evident that my product does not fall under the adult category, and I would appreciate your assistance in resolving this misclassification promptly.

Thank you for your support and time.

Case id: 17879023381

Case id: 17878203011

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Still not getting Featured Offer - Used Books
by Seller_5KaIoOA1EKGAt

I started selling used books in December. So far, everything is going fine with a modest but steady stream of sales and no issues with the merchandise. My account is listed as Healthy. But, I am still not getting the Featured Offer after four months -- even when mine is the only Prime copy and the price is the lowest.

So far, my store has no reviews. This makes sense to me because I am selling used books. Do I need to do something in particular in order to encourage buyers to leave a review? I've read that having a minimum number of reviews is necessary in order to be considered for the Featured Offer.

I'm wondering if it makes sense to continue paying the $39.99 monthly subscription fee, or if the Featured Offer status will ever kick in to help me move my stock.

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