Hello fellow sellers,

I recently updated my listing—switching from a generic title to my brand name. Shortly after, HAQM flagged the listing with a Seller Code of Conduct violation, putting my account at risk of deactivation.

I’ve:

Submitted multiple appeals, providing all requested documentation.

Shown that the brand is in Brand Registry, but note: the trademark is still pending, not yet fully registered.

Support was clear: because the trademark isn’t fully registered yet, they cannot remove the violation.

Since we know HAQM allows Brand Registry based on pending trademark applications

I'm frustrated and confused.

My questions:

How did you successfully delete or resolve that violation?

Should I roll back the listing to generic or wait until the trademark is fully registered?

Any ideas on how to escalate this with Seller or Brand Registry Support?

Hi, We have a dietary supplements brand on brand registry that was approved in brand registry last week (all the details of my product and pictures were provided) We also linked this brand to our amazon selling account and then listed my product. When I listed the product it seems it was processed but then an issue popped up saying I need approval to sell. When I click on request approval it takes me to a page that says the following

"We are not accepting applications to sell:

Other Health & Personal Care category in Used, Refurbished, Collectible condition(s)

Other Human Ingestible Products in New, Used, Refurbished, Collectible condition(s)"

Our brand is already registered with brand registry and linked to our seller account.

ASIN: B0FBJ64XC9

@Seller_8hQgfj6OVZYse Based on my research on the forums you have great experience resolving similar concerns such as this, can you please assist? Would greatly appreciate it!

Case ID: 17883100671

Hello amazon community and moderators.

I have been trying to get my brand approved to sell my products, but repeatedly get the same error, and the same templated response from HAQM Seller Support: "You are not approved to create new ASINs for this brand, and we are not accepting applications for approval". We are in progress with the IP Accelerator program in order to apply for Brand Registry, but we are looking to list our products with brand approval in order to get started in the mean time.

I have tried listing numerous products via Add Product, each one prompting me to apply to sell with my brand name, I then provide all of the required photos; All sides of my branded packaging & stamped products (jewelry, stamped with our brand name & metal stamp), all taken from my iphone, with the products or packaging either in my hand or set on my desk.

This has become an incredibly exhausting task. We are an established, 4 year old brand with 80k customers and 6.5k+ 5 Star reviews combined from our website & Etsy.

Any help is appreciated, thank you.

Case ID:17859485261

Looking to add new sales channels to our current existing ones and am having trouble getting brand approval for our products. Ive submitted an official invoice from D&H Manufacturing a FBA partner with all the required information and contacted my D&H sales rep and he said he doesn't know what the issue could be. I keep getting a genric denial response with no guidance as to why its being denied. Can I get a manual review?

@Seller_pXiU6IvYm8DUt

@Seller_l7Jtck9jxnEA0

@Seller_OOVUXZLmb2UEH

I'm having an issue where I go through the seller application for an ASIN on desktop, hit submit but instead of the final page coming up confirming the application went through a page comes up and states "This page is currently unavailable". I've tried several ASINS. This is very new. Long time individual small seller. Last time I tried submitting an application was in April and it was approved. Is this an HAQM issue or an issue with our Account. Account shows in good standing, 0 product policy violations, Account health is green, etc.