I sell a brand that I get from an authorized wholesaler who is authorized to provide inventory to resellers. I have submitted the legitimate, paid invoice from a recent restock that meets all HAQM requirements - recent, unaltered, commercial invoice, 100+ units, etc. They have been repeatedly rejecting it for a month with no explanation. I finally got an explanation today that says:

-- The provided documentation cannot be accepted due to potential document alterations identified in our verification process. To validate product legitimacy, submit authentic and unaltered documents.

This is not true. It is directly from the wholesaler. It's the paid commercial invoice they sent me as a PDF. They clearly have not contacted the wholesaler to verify. I'm in a doom loop. I've been selling this brand for years, and I always buy from this authorized wholesaler. What else can I do? Do I need to print it out and send a picture? They are not doing reasonable due diligence. Also, HAQM sells this product so they are profiting from blocking me. They are also accusing me of fraud. What the heck?

I am listing my first product on amazon. I have a listing that has variation of colors. When i type the info on the product identity first page and i dont click the variation button i am able to click i dont have a product id. I guess the apply now button does not come up because the category im in and the fact that im listing as generic means i automatically quality to be gtin exempt, only i am not able to add the variations this way. When i try to find the apply for gtin exempt page like how google search is telling me to do this way, there is no page. What should i do?

Selling Application

We are not accepting applications to sell:

Other category in New, Used, Refurbished, Collectible condition(s)

I accidentally put a competitors info on my listing and just changed it but amazon is not letting me accept application to sell? What can I do??

We're considering pulling all high value items from FBA due to this. Not sure how HAQM can deem a high value item similar to a low value product and weaponize it against us. The best part? The majority of returns of the high value products are counterfeit that HAQM FBA employees fail to inspect and authenticate and simply put in the disposition as "Customer damaged" so on top of the improper value, they are also trying to falsify ineligibility for reimbursement before attempting. So HAQM aids the customer in mail return fraud (violation of 18 U.S.C. § 1341) and then won't take accountability for it.

Is this grounds for arbitration with the potential to lose thousands of dollars that we won't be able to reimburse due to this scam of a policy that somehow makes HAQM immune from Customer Mail Return Fraud? We could use a little insight here as removing HAQM's ability to dictate what they're going to pay us seems to be the only option after their employees willingly allowed counterfeit products to be returned to us. We can still just as easily beat HAQM Prime shipping times at a margin loss but nothing in comparison to the obvious theft that is occurring now.

Hello amazon community and moderators.

I have been trying to get my brand approved to sell my products, but repeatedly get the same error, and the same templated response from HAQM Seller Support: "You are not approved to create new ASINs for this brand, and we are not accepting applications for approval". We are in progress with the IP Accelerator program in order to apply for Brand Registry, but we are looking to list our products with brand approval in order to get started in the mean time.

I have tried listing numerous products via Add Product, each one prompting me to apply to sell with my brand name, I then provide all of the required photos; All sides of my branded packaging & stamped products (jewelry, stamped with our brand name & metal stamp), all taken from my iphone, with the products or packaging either in my hand or set on my desk.

This has become an incredibly exhausting task. We are an established, 4 year old brand with 80k customers and 6.5k+ 5 Star reviews combined from our website & Etsy.

Any help is appreciated, thank you.

Case ID:17859485261