We have a product that was inaccurately marked as trademark misuse for the brand GUESS and need help and guidance in resolving this issue. Our listing title contains the phrase "Guess What Day It Is". While it uses the word "guess", it is not using it as it pertains to the brand and does not violate trademark use regulations. However, seller support is telling us that the only option is to remove the word "guess" because it is a trademarked term. GUESS the brand does not have a monopoly on the word "guess"; they have trademark rights only as it pertains to their brand, not on the word in a descriptive sense or in ordinary use.

That would be like saying that if we created a brand named JUMP, then no one could use that word in their listings anymore unless they were associated with our brand - so no one could ever sell jump ropes, jump starters, or use the word "jump" in their product descriptions on the platform without our permission.

Are there any mods that could take a look at our case and escalate it to the appropriate team that can understand the nuances of trademark rights and the English language? Has anyone else run into this issue before and have suggestions on how to resolve the issue and reinstate our listing?

Case ID: 17871585351

ASIN: B00IXWL1WS

@Seller_pAPBCLhysbW5T @Seller_zukQNO61PzGck @Seller_guPeMXBrBxqyU @Seller_j9Bd91CW3ZVpr @Seller_t9kvdr2yixQej @Seller_nS0jcFQNDLG3e @Minerva_HAQM @Seller_FJwyF3iu5qxUY

I am trying to list product with my brand but I am unable to list. Upon listing it keeps giving me 5461 error.

I have got approval for my brand. For the first time when I tried to list it asked me for approval so I applied and I got approved (Case# 17884290851). After approval I went in and tried to finish my listing it again asked me for approval so I reapplied and again got approved (Case# 17898793581)

Now I am going in from View Selling Applications and from there I click on list product button. When I try to create product it again asks me to apply for brand approval. I contacted support they asked me to re-apply. I did re-apply and now it is getting rejected due to duplicate application. Can one of the amazon moderator take a look at it? (#17905005271, #17905136521, #17906030301 - These are all declined ones cases)

@Seller_l7Jtck9jxnEA0, @Seller_GEZPMc4CeQfh6, @Seller_FJwyF3iu5qxUY

Hi Mods,

i am wondering if you can confirm the fba and referral fee for us. im getting mixed information from supports.

Lets says our item has regular price of $15.99, which is normally 15% referral fee and $3.9 fba fee. (Health and Personal Care, and large standard )

im running a best or lighting deal at $9.99, which is Now supposedly priced low cost ( under $10), at 8% referral fee and $3.1 fba fee

DO I GET THE REDUCED FEE?? or does the regular price must be under $10?

- "Products priced under $10 will automatically receive Low-Price FBA rates and lower referral fee"/

Back in the early '00s I had an individual seller account and sold thousands of items through HAQM with a near-perfect feedback rating. I stopped selling here after approx a decade. In 2017 I started a new company, and - after a grueling vetting process (apparently my history meant nothing!) - signed up for a pro seller account for $40 a month.

I was told this was the cost of selling on HAQM at the time. Turns out that was not true, I could've had a individual account. Since then I've spent thousands of dollars on unnecessary fees, all because I was given bad info.

But that's not the worst part - for those fees, HAQM rountinely (and, seemingly randomly) changed the content of my listings, gave me bad info on shipping services, and prevented my listings from showing up in simple searches. they let other sellers create listing pages for my products and THOSE showed up in searches. Every time I wanted to create a new listing page, I was forced to spend hours talking with CS to convince them my bar codes were legit, and - get this - when I search for my products, not only do they not show up, but the results include sponsored listings of BOOTLEG products. Cool.

I haven't had the bandwidth to call HAQM about all of this until today - my bad, not HAQM's fault - but I'd nearly died last year, so...

I was polite throughout, if frustrated, especially when I learned that 2017 CS had lied about the need for a paid account and I'd spent thosands on unnecessary fees.

After about 50 minutes going over all of this, the CS vanished and I got the "were you satisfied with the service you got today" survey.

My issues remain unresolved, CS never called back, and the e-mails that were supposed to include directions on how to resolve my issues never appeared. Time completely wasted, apparently.

In my view not only has HAQM stolen money from me, they didn't even provide the most basic services I was paying for - I mean, if the search doesn't function, what am I paying for?

I gotten my brand name approval last week, was informed that I can list my product after 24hours.

It have been 6 days and I still unable to generate the ASIN. Tried add product, Category Correct, add in Brand Name, It appear "Brand Authorisation Required= Apply to Sell". I continue to click next, fill in product details, the ASIN appear Error.

Emailed the customer sercvice with attached errror screenshot, they replied they need screnshot with a no-reply email and I need to reopen a new case, the agents just not reading my enquiry at all.

Can someone help here? Thank you

Case no.:

3053569343

3053396743

3049681703