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Seller_zukQNO61PzGck
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Seller_zukQNO61PzGck
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Reporting Technical Errors to Seller Support
by Seller_zukQNO61PzGck
HAQM replied

Good day everyone,

Technical errors can be stressful and difficult to diagnose and resolve. When you run into them, I recommend always starting with the standard troubleshooting steps such as:

  1. Ensuring you are using a compatible browser for Seller Central (Firefox/Chrome)
  2. Ensuring your browser is up to date and has the most recent version.
  3. Clear your cache and cookies (you’d be suppressed how many errors this resolves)

If this doesn’t fix your problem, working with Selling Partner Support is sometimes required to troubleshoot an issue, particularly if you believe you have identified a technical error. We recommend that when you reach out to Seller Support and provide them as much information as you can so the team can replicate and determine the source of an error. This will help expedite the review of your case as you will not have to send multiple messages back and forth with Seller Support. Try to ensure you include the following:

  1. A Screen Shot of the error or broken process .
  2. In depth steps, potentially with additional screenshots, of how to replicate the error.
  3. Any detail page information or impacted ASIN’s and SKU’s that are related to this issue.
  4. The URL of the page that had the error/experience.
  5. The Internet Browser you are using.

If you still need help after Seller Support completes their investigation, please create a new thread and provide the case ID as this will help us expedite the review of your issue for you. Thanks for your time everyone.

-Glenn

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Seller_WaZbRSgHEbreI
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Hey everyone,

I’m frustrated and wanted to see if anyone else has dealt with this.

HAQM recently blocked my main image because it had text on it, saying it violates their policy. Fair enough—but here’s the problem: two of my main competitors have the exact same type of text on their main images, and not only are their listings still live, they’re actually doing great in sales because of it.

I reached out to Seller Support hoping for a fair resolution, but they told me it’s “just HAQM’s policy” and when I asked about the competitor listings, they said they can’t do anything about them.

How is it fair that some sellers get to keep these images (and benefit massively from them), while others get penalized for the same thing? This inconsistency feels like a real disadvantage for smaller or newer sellers trying to compete.

Has anyone had success escalating something like this or getting a clearer answer? It’s really discouraging when you’re trying to play by the rules but others get away with breaking them.

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Seller_tSYSetrpJ76hK
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@Seller_nt9X7GoCkqXGB @Seller_pAPBCLhysbW5T @Seller_SBIjJooGeXSQ6@Seller_NGsbQYFacZKVL

Requesting case 17618027351 be escalated. We again are having listings deactivated due to the products being identified as a license plate cover, frame, or spray that blocks or obscures a license plate from photo detection. Our products are not sprays or covers or frames, they are decorative novelty license plates. Appeals were declined, so hoping a moderator can help. ASIN are as follows:

B0F5MTGH78

B0CXS14MKP

B0F5NGPQ4V

B0F5NF1MZL

B098W53HJH

B0F5H2KHC7

B0F5FDDKXL

Any help appreciated!

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Seller_FjmUEMouD8Ogg
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HAQM rejecting all my legit invoices
by Seller_FjmUEMouD8Ogg

Hello i am a new seller and i have purchased and ordered products from well known sources, the issue i have been facing is that amazon declining the legit invoices, i don't understand why this is happening in one case i got reply from amazon that you have purchased only 11 units for approval you need 300 units after that i purchased and gave the 300 units invoice it also get rejected i am very disappointed, please help me out in this regard !

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Seller_REiACAu7nOJg0
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Product is not registered correctly
by Seller_REiACAu7nOJg0

I am a seller from Japan and product has already been registered with a JAN code, but with incorrect information.

ASIN: B002TUWGRO

At first there was no brand name, but it took time and effort, but HAQM added the brand name.

This product is finally ready to be listed.

However, the category, product name, and product details are all incorrect, and my request to correct them has been rejected.

Do I have no choice but to give up?

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Seller_tSYSetrpJ76hK
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More listings deactivated in error
by Seller_tSYSetrpJ76hK

@Seller_nt9X7GoCkqXGB @Seller_pAPBCLhysbW5T @Seller_SBIjJooGeXSQ6 @Seller_NGsbQYFacZKVL

This seems to be happening every few days and I would love help in finding a solution. We sell engraved license plates that keep getting flagged for being a license plate cover, frame, or spray that blocks or obscures a license plate from photo detection. These are decorative, novelty plates and are in no way a product to obscure photo detection. The latest ones are the following ASIN:

B08QRXBP1L

B098W39Y1V

B098WFJZ95

B0CN5VK7Z8

B098WQHDG4

B0F4KRYJ2D

B08QRYL64D

The appeal was denied. Any help is appreciated!

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Seller_AePyjhpaRoh6D
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Not Accepting Applications To Sell
by Seller_AePyjhpaRoh6D
HAQM replied

Good Evening, I've had my product running for a few weeks now with inventory in FBA and also have gotten a few sales too, all of sudden my listing became inactive, with an option that said "request for approval" once i clicked it gave me this message,

We are not accepting applications to sell:

Other Health & Personal Care category in Used, Refurbished, Collectible condition(s)

Other Human Ingestible Products in New, Used, Refurbished, Collectible condition(s)

Case ID for HAQM Support Team: 17611326051

I am sure this was a mistake i've seen it happen to others and they were able to fix, I'd like to clarify that I am brand registered and I am selling this product in brand new condition,

Brand Name: Mully

Brand Registry ID: 16859850

Thank You!

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Seller_lIFQSrO5vXyzd
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New requirement to sell Nike.
by Seller_lIFQSrO5vXyzd
HAQM replied

Hello, two days ago I received an email stating that I needed authorization to sell Nike products , after there years of successful sales . We sent the corresponding invoices again , and they haven't been accepted. Is anyone else experiencing this problem ? I'd appreciate some information.

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Seller_nmU81zo4BCAw2
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HAQM replied

@Seller_zukQNO61PzGck

@Seller_GEZPMc4CeQfh6

Hello Sellers and HAQM Moderators,

I need help escalating a serious issue with ASIN B082HNSSRL.

I’ve been selling this product under the correct brand "Supercoco" for a long time with FBA inventory and sales history. A listing hijacker has now twice changed the brand name to "FQQF" without authorization, despite HAQM already fixing this under Case ID 17501038301.

I have:

Provided high-resolution product images showing the correct brand and UPC

Proof of sales history and stranded FBA inventory due to this hijacking

I contacted Seller Support, but they keep misinterpreting this as a rebranding request, and it is not.

This is catalog abuse. My inventory is stranded, I am asking for this to be escalated to the Catalog Abuse or Brand Registry Escalation Team.

If any moderators can help direct this properly, I would truly appreciate it.

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Seller_G8SwOKeV38bb2
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HAQM replied

I recently activated over 12,000 listings and have thousands of listings that are inactive due to "fix potential low pricing error". I have adjusted my max and min price limits, the price is within these limits and even matches the offer price, but still my listing is inactive. I am a licensed reseller of this product and have been brand approved. How can I make sure these listings are activated?

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Seller_3OFPZmxQF47wy
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my listing is inactive since 2 month because amazon wants compliance certificates i upload all the certificates they want but my compliance rejected the reason is age attributes are inconsistent or missing plz help

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