@Seller_FJwyF3iu5qxUY I noticed something very interesting in the right hand menu in search.

My brand is USPTO trademarked. Registered with HAQM brand registry for years and yet I am only considered a seller? Hmmm... Who/What is determining this? Do I need to pay extra to get my brand shown under brands? Why am I only showing under seller?

I've gone round and round with HAQM saying my perfume oils are Dangerous Goods. Some have been approved, but many have not. They have deactivated the listings and many of my products are somewhere in limbo, not available for sale.

I also sell solid perfumes, and this is not an issue with those even though I use the same fragrance oils in both.

I just spent a few days making more perfume oil that HAQM HAS been selling and is now out of and my FBA inventory shows HAQM asking for more. But when I tried to send in more, it's now saying this particular one is a Dangerous Good and I can't send it in.

I'm so frustrated! I've contacted HAQM multiple times, submitted SDS forms for the fragrance oils I use in my perfumes. The internal team is apparently reviewing my products, but it's been 3 1/2 weeks.

At one point, it looked like they thought I was selling fragrance oil. I'm not. I'm selling handmade perfume.

This is really affecting my sales. I'm getting very frustrated with the whole thing.

My company has been a part of HAQM Handmade since 2016. After several years of declining sales we have reached a point where we are looking to outsource management of our FBA listings, A+ Content, and sponsored products to a 3rd party to help us grow again. We still manufacture the products and they are still handmade.

We are Brand Registered. I've gone into Brand Registry and the resellers token ID shows as a connected selling account as a reseller. They also show up as a Connected User under User Permissions. When the 3rd party tries to add an ASIN it says they are not approved to list this product.

Opened a case and was informed that resellers are not allowed for the Handmade category. It's disappointing because those of us who have grown with the category and are still handmade are now restricted from the benefits offered to non-handmade listing.

Has anyone successfully found a way to change a listing category to a non-Handmade category? My FBA listings have hundreds of positive reviews. I really don't want to start from scratch and lose all of them. However at this point I may have to as I see no other way to utilize this company's services.

Thanks in advance for your help.

Is it AI that is calculating our costs for reimbursement ? And is AI taking Handmade into its calculation ? I have submitted invoices, all getting rejected, created cases with seller support who have given me the run around and have not understood the intricacies of handmade -- which basically is the cost of materials, labor and our markup. I was also told that handmade items could not be FBA!!! And today I was told that the Handmade department has nothing to do with FBA reimbursement. It is another department ????? So joey_amazon -- what are you talking to the Handmade team about ? (am posting a new thread as amazon hasn't been active on the last one) - and I am extremely frustrated at the moment.