Hello @Danny_HAQM

We have enrolled into the Strategic Account Services and were excited about the potential benefits of this program, but unfortunately our experience so far has not been aligned with our expectations.

Our first meeting with the assigned account manager took place earlier this month. While the session was informative, we realized that almost 90-95% of the recommendations shared — such as running promotions, using Virtual Bundles, Prime Exclusive Discounts, Lightning Deals, and Sponsored Ads — are already part of our current strategy and have been for quite some time. As a seller with 2–3 years of experience on HAQM, these insights didn’t offer us any substantial new value or direction.

Additionally, there was a misunderstanding around the meeting frequency. We had initially assumed that “bi-monthly meetings” meant two meetings per month. However, we were later informed that meetings will only be held once every two months. Considering the $700/month fee + 0.3% Commission on monthly sales, we had expected more regular engagement and support.

In light of the above, we requested to cancel our participation in this program right after the first meeting. As much as we value HAQM’s continued support for its sellers, we believe this particular service may not be the right fit for our current business needs. But we were told that there is a mandatory 6-month commitment period. During this period:

1 . The account remains registered in our system

2. Monthly fees will continue to be charged as per the agreement

I want to respectfully highlight that I’m not raising this issue after months of participation — we’ve only had one meeting so far, and it became immediately clear to us that the service is not offering the value we expected based on the initial communication from HAQM about the program..

We would appreciate your guidance on the formal process for cancellation and way forward.

Thank you for your time and support.