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@Seller_RSwABJNHpHnEZ,

This is for all sellers, check your transactions, you will see Usmail is telling amazon the wrong weight so amazon is adjusting the shipping charges adding $1 extra. I have a big list of transaction for this issue. We use two fully calibrated scales so our weight is correct.

opened a case: 17884037971

Looks like I am not the one with this issue..

My top 2 ASINs were incorrectly classified as adult item.I've opened two cases and still has not been resolved for 7 days. I've lost lots of sales and impact my business very badly. It is evident that my product does not fall under the adult category, and I would appreciate your assistance in resolving this misclassification promptly.

Thank you for your support and time.

Case id: 17879023381

Case id: 17878203011

I have been trying to remedy our HAQM store for over 1 year now. Through countless calls , appeals , thousands of dollars of working with "experts" I am still in the same position. I have pleaded with HAQM through appeals and seem to get the same response. I unfortunately was misled working with companies that i trusted. They are now out of business and left me stranded. I am not sure what else to do? HAQM still has inventory and over 20k of funds that I need to get to try and salvage my business. I just feel i have been getting a run around on things and not super clear communication. Is there a better channel than through appeals to get communication?

discussion.hi friends

My one variation got out of stock and remaining 2 variations are now not getting enough expressions. Just one odd in 24 hrs. Help will be highly appreciated

We have a product that was inaccurately marked as trademark misuse for the brand GUESS and need help and guidance in resolving this issue. Our listing title contains the phrase "Guess What Day It Is". While it uses the word "guess", it is not using it as it pertains to the brand and does not violate trademark use regulations. However, seller support is telling us that the only option is to remove the word "guess" because it is a trademarked term. GUESS the brand does not have a monopoly on the word "guess"; they have trademark rights only as it pertains to their brand, not on the word in a descriptive sense or in ordinary use.

That would be like saying that if we created a brand named JUMP, then no one could use that word in their listings anymore unless they were associated with our brand - so no one could ever sell jump ropes, jump starters, or use the word "jump" in their product descriptions on the platform without our permission.

Are there any mods that could take a look at our case and escalate it to the appropriate team that can understand the nuances of trademark rights and the English language? Has anyone else run into this issue before and have suggestions on how to resolve the issue and reinstate our listing?

Case ID: 17871585351

ASIN: B00IXWL1WS

@Seller_pAPBCLhysbW5T @Seller_zukQNO61PzGck @Seller_guPeMXBrBxqyU @Seller_j9Bd91CW3ZVpr @Seller_t9kvdr2yixQej @Seller_nS0jcFQNDLG3e @Minerva_HAQM @Seller_FJwyF3iu5qxUY

Hello everyone,

My ASIN B0CT9TMSL4 (DOTORI SNACK BOX Korean Snacks Japanese Snack Box...) was deactivated. I've appealed multiple times, but it remains inactive, and my account health score is dropping.

The issues identified by HAQM are:

1. Copyright Image Misuse: Initially flagged (from an initial notification).

Action: I immediately replaced the web-sourced image with my own original product photo (after speaking with Priya, Case ID: 17883349071).

2. Trademark Concern & Product Bundling Policy (Combined Issues):

- Following my appeal, HAQM raised concerns regarding potential trademark infringement (specifically "SAPPORO") and the general Product Bundling Policy for consumables (as per Maria's notification, Case ID: 17884141441, and subsequent discussions with Quenette, Case ID: 17883257761, and Manish S.'s notification, Case ID: 17884465971).

- Action Taken & Compliance Argument:

My product's brand is "DOTORI SNACK BOX." My listing has always clearly established this. Any mention of third-party brands (like Sapporo or Ichiban Ramen) in the title or description is solely for truthful, descriptive purposes, identifying genuine components within the gift box. I have re-verified all content to ensure there is no misleading implication of branding or endorsement by individual snack manufacturers.

Furthermore, despite being a multi-brand consumable bundle, my product qualifies for HAQM's explicit "gift item within the gift basket category" exception in the Product Bundling Policy. My ASIN is categorized as "snack-food-gifts" and its title clearly defines it as a "Gift Box" and "Care Package Bundle," meeting all criteria for this exception which allows such multi-brand assortments for gifting.

I submitted a comprehensive appeal 5 days ago detailing all these actions and policy alignments, but I haven't heard back. Could an HAQM Mod please look into this, or can other sellers share experiences with similar complex IP/bundling appeals and their outcomes?

It's very disappointed that HAQM let this happened. On the title they stated that is14K gold ( material, metal type ) when they are selling gold plated , gold filled, gold plated over sterling silver or stainless steel. Some the mentioned in the last bullet point or in the description, some they don't' mentioned ). Most of customer don't read the description. The title must stated 14K Gold plated, stainless steel, 14K Gold filled, 14k Gold plated over Silver.

There is a many seller and all the categories.

Customers are leaving negative feedback complaining that is not real gold ( HAQM customer services, they just said is FBA they are responsible ). The sad part is that customer are happy paying for fake jewelry and " beautiful fare price "

I paid to HAQM to sell Real gold and sterling silver. Last week a customer left me a feedback said that the pendant was not real silver, HAQM sent me a email to prove it or they will remove my listing.

I will appreciate HAQM investigate this situation , it's totally unfair for all the seller.

P.D Last year a read here in the forms the same complain and the HAQM customer services asking the seller for the ISIN number of those product, But I am sorry that is HAQM Job, it's not the seller job going listing by listing.

Thank you for your attention 

Dear HAQM Seller Performance Team,

I am writing to respectfully request the reactivation of my HAQM seller account.

All of the products I listed were 100% authentic, and I provided verified invoices and supporting documentation to confirm their legitimacy. Additionally, I have completed all required identity verification steps and fully complied with HAQM’s policies.

Most importantly, the recent disbursement of withheld funds on my account further validates that my actions and documentation were correct from the beginning. This resolution clearly supports my position and demonstrates that I have always operated in good faith and within HAQM's guidelines.

I am committed to maintaining the highest level of compliance, transparency, and customer satisfaction moving forward. If there are any further steps needed to complete the reactivation process, I am ready to fulfill them promptly.

Thank you for your time, understanding, and consideration.

I am trying to submit compliance document for children's toys, I have all the document uploaded but when I hit submit I keep getting "An error occurred. Please try again." I tried it on different browser, across different days, Has anyone run into this issue? Is this a glitch on the site or could it be something I'm not doing right, I was able to get the same document uploaded for a variant that uses the same compliance document with no issue before, but the past few days, I am not able to submit anything without that error popping up.