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My product was detected by the system to have "inconsistent major category attributes", which led to the inability to share reviews. I have confirmed that the title and detail page of my product have consistent attributes. I have opened cases many times to help me refresh my product categories to be unified, but to no result yet. All my reviews are feedback from real sellers who have registered for the HAQM VINE program on their usage experiences. If the reviews are not shared, It has seriously affected the customers' purchasing decisions, which has a huge impact on me. I really need help, but the efficiency of the online CASE team has been really low for many days. I hope to get help here as soon as possible

My CASE number: 17878417231. Please help me refresh the category

order 114-0266064-2636279

The buyer returned an item that WE DO NOT SELL and does not match the item we shipped. As a result, we were unable to issue a refund. The buyer subsequently left negative feedback related to this return issue.

This feedback is not related to our actual seller performance — including the accuracy of the item shipped, shipping time, or customer service — and is instead based on their own error in returning the wrong item. According to HAQM's feedback guidelines, comments that are not directly related to a seller’s fulfillment or service, or that are related to issues outside the seller’s control, should be eligible for removal.

How can I go about getting it removed

Recently, several customers have reported encountering the following message when purchasing one of our products:

**“Sorry, ‘product title’ can't be shipped to the address you selected. Please remove the item or select another address.”**

Even after changing their addresses, customers are still unable to proceed with the purchase. We have tested various addresses ourselves and encountered the same issue. We have confirmed that the problem is not with the addresses themselves, as other items in the same shopping cart can be ordered without this warning.

We have reached out to Seller Support to investigate our product and settings, and they informed us that there are no issues on our end. Has anyone else encountered this situation? What could be causing this issue?

Need an American customer service agent that once again................

It is now 6/7 and I have no received any resolution since 5/6 nd prior actually regarding "others" charged to my account. After receiving why the amount was charged and the fedex chargebacks which are incorrect on case ID 17643514351 which was started on 4/24. I then emailed fedex with al information required to receive this message from them...

Hello Jerry

Upon reviewing the tracking number, I have confirmed that the shipment is billed to HAQM. Since the label was created under their account, HAQM will need to submit the dispute on your behalf.

Please contact HAQM customer service team.

Regards,

Abhinav Goswami

FedEx Services

So then I come back and start yet another case ID 17872974271 and get nowhere like usual. Here is the excel sheet with additional information requested by the chat agent

TRACKING PAID FEDEX TOTAL DIMENS LBS REASON FROM WHO FBM ORDER ID MARKETPLACE TO/FROM/SHIP DATE

61290983197834868492 $10.17 22.09 32.26 11X8X5 4LBS I WAS OVERCHARGED AMAZON SHIPPED 113-3995256-2942665 USA USA 12/26/2024

61290983197835139812 13.67 10.28 23.95 11X11X19 9LBS I WAS OVERCHARGED AMAZON SHIPPED 112-3720313-3921046 USA USA 12/28/2024

61290983197835642282 17.41 9.56 26.97 23X12X10 8LBS I WAS OVERCHARGED AMAZON SHIPPED 114-1556117-2501823 USA USA 12/31/2024

61290983197834868287 16.03 8.91 24.94 13X20X9 9LBS I WAS OVERCHARGED AMAZON SHIPPED 114-3176788-9830652 USA USA 12/26/2024

61290983197835163756 15.61 8.34 23.95 11X11X19 9LBS I WAS OVERCHARGED AMAZON SHIPPED 113-2696047-8497868 USA USA 12/28/2024

61290983197835090137 7.03 4.43 11.46 13X13X6 3LBS I WAS OVERCHARGED AMAZON SHIPPED 111-1453271-4944227 USA USA 12/27/2024

61290983197835090175 7.03 4.18 11.21 11X8X5 4LBS I WAS OVERCHARGED AMAZON SHIPPED 112-3180999-6997045 USA USA 12/27/2024

61290983197834868881 7.28 4.18 11.46 15X8X7 5LBS I WAS OVERCHARGED AMAZON SHIPPED 113-4280691-4333854 USA USA 12/26/2024

61290983197835090212 7.28 2.67 9.95 11X8X5 4LBS I WAS OVERCHARGED AMAZON SHIPPED 112-8670484-9909059 USA USA 12/27/2024

61290983197835641445 8.79 2.67 11.46 11X8X5 4LBS I WAS OVERCHARGED AMAZON SHIPPED 112-5552621-8395403 USA USA 12/31/2024

61290983197835641964 8.79 2.67 11.46 11X8X5 4LBS I WAS OVERCHARGED AMAZON SHIPPED 111-8193133-7748233 USA USA 12/31/2024

61290983197835090182 10.77 0.6 11.37 11X8X5 4LBS I WAS OVERCHARGED AMAZON SHIPPED 113-7043338-7786655 USA USA 12/27/2024

Chat agent sends it to the "internal team" then I get a message while asleep saying 

HAQM

Jun 06, 2025

11:10 PM EDT

Hello from HAQM Selling Partner Support,

This is the follow up regarding filing claims with FedEx for shipping overcharges as FedEx indicated HAQM must submit claims on your behalf since shipments were billed to HAQM's account.

As per our team update, after investigating the order 113-2696047-8497868, 114-1556117-2501823, 113-3995256-2942665 we found that there are no carrier adjustments.

Hence there are no further action required.

THESE DONT EVEN MATCH UP TO WHAT I SENT. SO NOT ONLY DON'T THEY MATCH UP THE CASE IS CLOSED AND NOW HAVE TO START ALL OVER. IS IT ME OR DOES AMAZON JUST GIVE THE RUN AROUND TO MAKE PEOPLE GIVE UP?? WHEN AT ONE POINT DO WE HAVE TO FILE A CLASS ACTION LAWSUIT AND HAVE IT PLASTERED ON TV TO GET SOME RESOLUTION? A PUBLIC COMPANY CAN'T DO BUSINESS LIKE THIS.

Can a moderator take this over and finally submit this to fedex or point me in the direction? I have never had these chargebacks before and all of my weights and dimensions are accurate. In addition, I just had another from fedex once again for almost $300.

ASIN ending HCFL and CNXR was removed on May 20, 2025 and said these asin violated product and food safety. We appealled and provide documents to show it was wrong and bug, while amazon team like AI ! repeatly replied "This product causes a safety risk.Therefore, it is prohibited from sale and listing on HAQM. At this time, we will not be reviewing any documents for this product.“ case id 17791349131 and 17791405161.

Please amazon real person not AI to read, check documents and my listing information to reinstate ASIN ending HCFL and CNXR, and fix this bug as soon as possible !!!!!

Hi,

I’m planning to start selling a pet detangler product on HAQM and want to make sure I have everything in place before listing it. Can you please let me know:

If I need any specific approvals or documentation for this type of product?

Are there any regulations, safety requirements, or certifications I should be aware of?

Are there any additional steps I should take to remain compliant with HAQM’s policies?

Thanks so much for your help! Looking forward to your advice.

Ranting

Short background, I'm fairly new to HAQM and learning its ways. I sell edible food item customized.

Most of the customers are awesome. Few give reviews, pointers on how to get reviews would be helpful.

Anyways the few bad apples make it hard. AKA one customer wanted a refund, because "All the got was edible paper with an image" Dude that was what you purchased, did you expect a car with it? Two things happeed with that. One HAQM, of course gave them money back AND gave me a bad mark on "voice of the customer" YEP should have set that car, or something I guess.

Now --- I got my next "Bad mark on Voice of the customer" Customer said "arrived late I don't want it anymore" SOOOOO HAQM gave them the option to return it (yep food item is returnable, HAQM working on the fix as I reached out) AND YEP they have not been able to 'ship it back'... Thats cause they used it and thought they wouldn't have to return it cause its a food item. HAHAHA bad customer you get no refund, by mistake. OOOO and it was not late, arrived a day early.

Question HAQM.... We get that they get their money back. but must you give us bad mark when they are clearly making stuff up just to get free stuff. AKA "edible paper" IS what is in the title and discription... so why are they upset for receiving just that.(Bad voice of the customer should not happen). And "arrived late I don't want it no more" When it clearly arrived one day earlier. Clearly should not give a "bad voice of the customer.

Okay rant over....

Anyone got pointers on how to get more customer reviews, I can not use Vine as most of my items are customized and has to be FBM. Thanks for the rant and any pointers!

(HAQM, I know you are following rules and my question is not one you can actually answer, did feel good to ask it though lol

A customer ordered a Sports Illustrated and I inadvertently sent the wrong cover. I immediately refunded in full and told him to keep what he received as my gift. I even intended to send the correct cover free of charge notwithstanding his libelous and false negative feedback. In the interim, he messaged that I am a “scum bag” and he hopes my children won’t become scum bags too. I asked Seller Support to please block him. He has now messaged demanding his free magazine and calling me a “- - - - - - - C—T”. The C- - T was fully spelled out. Any advice is most appreciated.

Seller Central User here who was previously using Vendor Central. When we were on Vendor Central HAQM apparently created many dummy parent ASINs to create variations of our products. Once they took away our Vendor Central access (because we stopped fulfilling orders due to switching to fulltime Seller Central), we no longer have access to those dummy parent ASINs.

HAQM won't do the variations for me via a ticket anymore. I cannot update the variations from SC because I have no access to the parent ASIN. Seller Central tells me to contact Vendor and Vendor tells me I don't have a working account so I must contact Seller Central. So how do I manage these variations?

Lastly, I am the brand owner. I was on Vendor and I am on Seller as well.