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Hi @Seller_PIHyltK09pbl3@Seller_guPeMXBrBxqyU@Seller_l7Jtck9jxnEA0@Seller_zukQNO61PzGck@Seller_RsATYbG9XP0HP

My account been deactivated without any warning or notification. Firstly my seller offer deactivated, Reagrding this I have contacted the team how to activate? The team team guid with necessary step but after some minutes my account is deactivated. I don't know why? Team is asking for the invoice of recently listed product. I provide the invoice in which mentioned all details mentioned which they required but they are saying insuffucient information for reactivation. I have tried 5-10 times but everytime I got the same response. Please review that and let me know how to proceed and exactly what they want.

Thank You

Anyone shipping to FC GYR3 getting parcels delivered lately?

I know there is major issues with GYR2, but i have had many shipments received months ago to GYR3, up until now.

It went via USPS.

Case ID:17804899291 /17804532331

My product is Halogen Bulb which is used for Candle Warmer Lamp, this product needs to heat the candle for melting the candle; this is not a general service light, and it cannot compliant with the U.S. Department of Energy’s (DOE) energy conservation standards. The same product from other selling is exactly same product which is selling well but only my Listing blocked and it is pending from HAQM evaluation for long time;

I have updated my Listing for eliminate the statement for General Service Light bulb and submit appeal, the last response from HAQM team said

"Your listings do not meet our standards..."

Pls support what exactly Listing issue is? I have deleted all content regarding general service light bulb, only kept "bulb for candle warmer lamp"

Pls support! thanks

I have books that were listed correctly and HAQM is now telling me I need approval because they are now branded to a company that makes golf grips. HAQM makes it impossible to fix simple things in minutes and and it either is not fixed at all or it just takes forever. Case ID 17918392111

Hi @Seller_GEZPMc4CeQfh6

These ASIN got hijacked once again...(You previously helped us escalate it and the brand names were corrected).

We have reported it, but (as usual) "no violation has been identified". Please see Complaint ID: 17895574341 and 17896021611

Many thanks for your help

Hi,

I just noticed that the auto replenishment is not working for my AWD inventory. I also tried to manually create the shipments, but that is not working as well. We are dangerously low on inventory now and I am worried we will run out.

I am getting the same message- "Please contact seller support to resolve the issue."

Only one of the manual shipments had this error- "The expiration date requirements for one or more of your SKUs have changed. Please go back to step 1 and enter the expiration date for". I have no idea what this means at all since out product has no exp. date. We have been selling this product for over 4 years on HAQM as well.

Someone please help. My case ID is: 17917810591

Say I move to a different address, do all the paper work, and properly have the new address replacing my old one on HAQM seller and start having my inventory delivered there. But I randomly get a section 3 and they require invoices from 180 or 365 days, but the problem here is the invoices are for the old address not the new one. Is this a common issue that people run into? Will there be a really good chance that HAQM will reject the old invoices due to the new address changes?

Hi all,

I’m reaching out here as I’ve exhausted normal support channels and need this escalated ASAP.

On June 11, a disbursement of $173,114.16 was released from my HAQM US seller account. It was not deposited into my bank account, and when I checked the disbursement detail, I saw it was sent to a bank account ending in 662 — which I’ve never added, authorized, or seen in my deposit methods.

Worse, the funds were converted into EUR 147,874.51 via HAQM Currency Converter — something I’ve never opted into. I also never received an email confirming a bank change, which HAQM normally sends when banking info is updated.

This is either a massive internal error or a security breach that HAQM didn’t properly flag — and the money is now gone from my seller account.

So far, I’ve:

Opened a case in Seller Central (case ID: 17910265871)

Sent escalation emails to payments-investigate, seller-performance, cis, and jeff

Secured my account (reset password, phone number, and 2FA)

Received no confirmation that the issue is being properly investigated

Support keeps merging cases instead of treating this like the $173,000 stolen disbursement that it is.

Can a moderator or HAQM escalation team PLEASE step in and route this to someone who can trace the funds and provide a proper update?

— Seller: Fine Intimates