I currently do not have any products listed or have submitted any products under my Brands name. I am consistently getting this error code with this message.

8541: The value Eagle Rock Technologies, Inc. specified cannot be used as it conflicts with the value Unknown for ASIN B0020827B0 in the HAQM catalog. If this is ASIN B0020827B0, update the value to match the ASIN data. If this is a different product, update identifying information (UPC/EAN/Part Number/etc.)

This "ASIN (x)" error identifier keeps changing every time I try to work out this issue

as well as:

The Listing data provided is different from what's already in the HAQM catalog. The standard product ids (such as UPC, ISBN, EAN, or JAN codes) provided matches ASIN B001FAJEZG, but some of the listing data contradicts what is already in the HAQM catalog. The following listing attribute value(s) conflict with HAQM catalog value(s): 'brand' (Merchant ["Eagle Rock Technologies, Inc."] / HAQM ["Unknown"]). To fix the issue, please follow these steps 1) If the product you are listing is the same as B001FAJEZG, then update your listing's 'brand' attribute(s) to match HAQM's catalog value, 2) If it's not the right ASIN, make sure the standard product ids (such as UPC, ISBN, EAN, or JAN codes) provided is correct, or 3) If you disagree with the data in HAQM catalog contact Selling Partner Support to start the appeal process.

All of my products are of our own trademarked brand. All UPC codes are all correct and shouldn't be an issue. All of my SKU's, UPC's, and even product names are all unique to my brands products. I have searched up and down but it seems like there is a generalize issue with my brands ASIN number.

Where am I going wrong and how can I solve this issue for further products.

Again, I have zero products on HAQM and have not posted any products yet for selling. All I have done so far is work on the Brands selling page.

Are you seeing an increase in buyer abuses at the same time HAQM says they are trying to stop it.

With all there programmers why would I still get an order to be delivered to a PO Box !!!!!>????????????????

一个FBM订单，客户申请退货退款，退回来6个装着石头的包裹，能申请这么退货包裹吗？

有卖家遇到这种情况吗？ 有什么办法能把客户拉黑吗？

一个订单，怎么能生成6个退货物流单号呢？

Buyer returned completely random item, and was refunded in full through Automated returns. we appealed via Safe-T providing photo of the competitors product which was returned to us in error, and also the shipping label on the package.

@Danny_HAQM you were going to look into this - but you referred to a thread that was closed - and so we did not receive your assistance. please can you help???

Safe-T denied and last worded out appeal reason "We requested additional information or evidence on 08/11/2024, but did not receive the requested details."

this is an untruth from Safe-T on both counts - they never requested anything from us on 08/11/2024.

and we had already supplied the evidence by way of the photos proving that someone elses product was returned to us. [we supplied the same photos again, but Safe-T persisted in ignoring the evidence that they requested]

Buyer returned completely random item, and was refunded in full through Automated returns. we appealed via Safe-T providing photo of the competitors product which was returned to us in error, and also the shipping label on the package.

Safe-T denied and last worded out appeal reason "We requested additional information or evidence on 08/11/2024, but did not receive the requested details."

this is an untruth from Safe-T on both counts - they never requested anything from us on 08/11/2024.

and we had already supplied the evidence by way of the photos proving that someone elses product was returned to us. [we supplied the same photos again, but Safe-T persisted in ignoring the evidence that they requested]

why do we need to fight so hard to get our money back, when all we did was provide our usual high level of service and follow all of HAQMs requirements to perfection?

why do we need to fight so hard to get our money back, when all we did was provide our usual high level of service and follow all of HAQMs requirements to perfection?

We received a return request 5 days ago for a very expensive electronic item we sold.

The buyer's return reason was: "Missing parts or accessories"

Their return comment was: "No cable or mount was including, completely unusable"

I am an FBM seller and we document everything before and during the packing/shipping process. I pull the photos and footage from the order, I personally packed this order. The missing pieces the buyer claims were not included were indeed sent.

No biggie, I messaged them saying the power cable and mounting hardware were wrapped in seperate pieces of bubble wrap and are in the package.

They responsed with this: "I checked everywhere this is all I received"

Today the return gets back to us and the power cable and mounts are missing.

I then take a harder look at the main unit, I noticed some discoloration that does not match the photos we took during the packing process, some minor marks on the body, but nothing too major. Then I noticed the serial number sticker has been tampered with (the corner of the sticker has been lifted). I boot the unit up and check the e-serial number that is stored internally and accessed in the boot menu, it does not match the sticker or any unit we have every taken into inventory.

The buyer swapped their old and non-functional unit with ours. This is a blantant attempted to defraud/deceive us by swapping the serial number sticker from the unit we shipped to them onto a broken unit, then returning the broken unit to us.

I have charged them a 100% restocking fee, notified them of the descrepency, and informed them they can send the original unit and all accesories back for a full refund.

I would appreciate a mods help in seeing that this case is elevated and our account be protected in the event of negative feedback, an A-Z claim, or a chargeback.

Order ID: 111-2805402-5502662