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Seller_khUF6HPR2AHxu
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🗓️ MARK YOUR CALENDARS: Join us on June 10th, from 8am - 5pm PDT, for a live Q&A session with members of the Selling Partner Growth Experience team, where we'll dive deep into Seller Central Growth, Analytics & Reporting. This is a great opportunity to ask questions and provide feedback directly to the Selling Partner Growth Experience team

Whether you're a new or seasoned seller, this is your chance to:

  • Get expert answers to your pressing Seller Central Growth, Analytics & Reporting questions
  • Share your experiences and learn from fellow sellers
  • Provide direct feedback to the HAQM team

_____________________________________________________

📚 Key Resources: We've compiled key resources on all things Seller Central Growth, Analytics & Reporting for easy access.

📋 Product Opportunity Explorer: A market and product research tool that provides Pro-Sellers with store-level customer demand data. It analyzes HAQM customer search and purchase behavior to help sellers optimize existing listings and identify new product opportunities through market insights.

📈 Growth Opportunities Overview: A data-driven self-service tool that helps Sellers grow their business through personalized, actionable recommendations. It prioritizes high-impact opportunities and provides clear metrics to guide Sellers in optimizing their listings efficiently. The tool delivers customized suggestions based on business goals, making it easier to identify and focus on the most effective growth strategies.

🖥️ Brand Analytics Overview: Provides sellers access to nine dashboards across 19 marketplaces, organized into four key themes: Customer Journey, Customer Loyalty, Search, and Consumer Behavior. These tools help sellers make data-driven decisions about their products, marketing, and advertising strategies.

  • Customer Journey Analytics: Provides insight into the journey customers have with your brand. The Customer Segments below measure and define your customers. Take action to engage with different segments.
  • Customer Loyalty Analytics: Provides insight into the level of loyalty customers have with your brand. The Customer Segments below measure and define your customers. Take action to engage with different segments.
  • Search Analytics: Search data (Search Terms, Catalog, and Query Performance dashboards) reveals customer behavior patterns that Selling Partners can use to optimize product listings, improve shopping experiences, and better meet customer needs.
  • Consumer Behavior Analytics: Consumer Behavior Analytics (Repeat Purchase Behavior, Market Basket Analysis, and Demographics), provides aggregated customer and purchase behavior data to help brands improve their business. This includes: Repeat...
  • Purchase Behavior: Track and optimize marketing campaigns to boost customer retention and acquisition.
  • Market Basket Analysis: Identify product bundling opportunities by analyzing common purchase combinations.
  • Demographics: Understand your customer base to better target and measure marketing effectiveness.

📊 Business Reports (This feature is only available to sellers with a Professional selling plan):

  • Business Reports is a comprehensive analytics tool available through HAQM Seller Central and API, covering 9 report types across 22 marketplaces. The suite monitors essential metrics including sales, traffic, conversion, refunds, feedback, and shipments at both account and product levels. Key features include a real-time Sales Dashboard and detailed By ASIN reporting, which combines sales data, traffic metrics, and recommendations in a single view to help sellers make data-driven decisions.
  • Using the different types of Business Reports

🔍 Manage Your Experiments: Manage Your Experiments lets you create two different versions of content, which are shown randomly to HAQM Customers. You can use our tool to submit alternate content for your products to collect insights such as traffic and conversion

Brand Tailored Promotions / Coupons: Brand Tailored promotions allow selling partners who have a Brand Representative role assigned in Brand Registry to create exclusive discounts for customers who follow or buy from their brand. This helps brands build loyal relationships with HAQM customers and increase conversions while maintaining or reducing overall promotional costs.

💬 Vine: HAQM Vine connects trusted reviewers (Vine Voices) with new products for honest feedback. Reviewers are selected based on their history of insightful product reviews. Sellers can provide free products to Vine Voices in exchange for reviews, helping to increase product visibility, boost sales of new items, and provide valuable information to potential customers.

✔️ A+ Content: Add rich content to the detail page that showcases your brand and educates customers about product features.

📖 Seller University: Free learning service designed to help sellers with varying experience sell in the HAQM store. Its mission is to educate global sellers with high-quality, multi-modality content covering tools, features, and programs, to empower and equip them to run a successful business. SU aspires to serve as the unified learning resource for sellers across HAQM cohorts and programs, and believes all sellers deserve equitable access and equal opportunity to sell in the HAQM store. SU currently supports 22 stores in 15 languages and collaborates with worldwide Selling Partner sales, product, support, and services teams for content production and distribution. SU's tenets include being the authority on global seller education and working backwards from sellers' needs rather than internal products.

_____________________________________________________

💡 Submit questions below!

Post all your questions below! Our partner team will be reviewing the questions that come in throughout the day (as well as those submitted in advance), and we’ll do our best to respond as soon as possible during the day of the event.

In the meantime, let's keep the conversation going! Share your top tips for new sellers getting started with analytics and reporting, and let's build momentum heading into the June 10th Q&A session!

_____________________________________________________

Note: We cannot provide legal advice or otherwise interpret regulatory requirements on situations that are specific to individual sellers.

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HAQM Accelerate 2025 registration is now open!
by Seller_xkwDczt8sPSmx

HAQM Accelerate takes place from September 16 to 18, 2025, and is the destination for any seller looking to take their business to the next level.

Find your perfect growth opportunity!

  • Learn from expert-led sessions and interactive workshops.
  • Get one-on-one guidance at Seller Café.
  • Meet potential business partners and service providers at Partner Connect.
  • Network with sellers and HAQMians at themed lounges across the event.

Go to the HAQM Accelerate 2025 website to learn more.

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Seller_3pXp7dqutJtV1
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Shopping Cart
by Seller_3pXp7dqutJtV1
HAQM replied

Because it is self shipping, express delivery is relatively slow. At the beginning of this year, due to evaluation issues, I lost my shopping cart. It has been six months and it has not been restored. Is there any way?

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Seller_PrvZLb9e4NEk5
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MCF orders: transportation delays
by Seller_PrvZLb9e4NEk5

Due to a product malfunction, I sent a replacement product to the buyer via HAQM's MCF order feature:

HAQM order number: S01-3432079-5750031.

Carrier: HAQM Logistics.

Tracking code: TBA321427072859.

Shipment date is May 16, 2025, carrier estimated delivery date May 20, 2025.

But so far, the carrier information shows: package delayed in transit

The buyer has been waiting for his package.

But HAQM doesn't care about this, shouldn't HAQM compensate me for my loss? Shouldn't they find the product? Shouldn't it give me an answer?

@Seller_l3eCP9f1PtJXC @Seller_WIFV02H2XUFgS @Seller_RsATYbG9XP0HP @Seller_F4AbbFj6ovBk3 @Seller_GEZPMc4CeQfh6

Please help with this issue, thanks!

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Seller_lPHNi9IrlR86b
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My Account has been deactivated for over a week now, and since then I have been sending them tonnes of documents which I would usually send to a Govt Official ro issue me a passport. First, they didn't even look into the documents and kept sending me Boiler Plate emails. Now, after over a week, I got an email TWICE that the documents have been reviewed and the verification is complete and I can start selling.

But when I log in, the issue still persists. Every time I reach out to support, I have to tell the same story over and over. Its been so frustrating due to loss of sales, the storage cost for the warehouse.

Can someone from HAQM please look into it and show some compassion, and make sure they there is a human level engagement in this case.

I have sent them 7 Appeals, including My Govt ID, My License, My bank statement, Credit card statement, my company bank statement, Internet Bill, electricity Bill, Company ownership documents.

Please have a more competent team in your verification department that doesn't try to play GOD, out of their ego, and seek joy from troubling others by not doing their job.

Whosoever is causing me this deliberate trouble, no matter what role you are in, you are still a servant, so have some humility.

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🗓️ MARK YOUR CALENDARS: Join us on June 12th, from 8am - 5pm PDT, for a live Q&A session with members of the HAQM Ads team, where we'll dive deep into maximizing your ROI, advertising strategies, and all your campaign optimization questions. This is a great opportunity to ask questions and provide feedback directly to the HAQM Ads team.

Whether you're new to ads or seasoned advertiser, this is your chance to:

  • Get expert answers to your pressing HAQM Ads questions
  • Share your experiences and learn from fellow sellers
  • Provide direct feedback to the HAQM Advertising team

_____________________________________________________

📚 Key Resources: We've compiled key resources on all things ads for easy access.

🖥️ Seller University has 52 resource videos for various products and optimization, here are a few to get you started:

📄 HAQM Advertising help pages covering product overviews, policies, benefits, case studies and more:

_____________________________________________________

💡 Submit questions below!

Post all your questions below! Our partner team will be reviewing the questions that come in throughout the day (as well as those submitted in advance), and we’ll do our best to respond as soon as possible during the day of the event.

In the meantime, let's keep the conversation going! Share your top tips for new sellers getting started with ads, and let's build momentum heading into the June 12th Q&A session!

_____________________________________________________

Note: We cannot provide legal advice or otherwise interpret regulatory requirements on situations that are specific to individual sellers.

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Seller_mWEsFFaDhfwb9
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This is a true story -- and I cannot get any relief from AMAZON ---- they are removing over 500 units of an item - that is not mine --- have emailed, chatted, and spoke on phone ---- the items keep coming and I keep getting charged a "removal fee"

Funny thing - the items are not mine, never were mine --- and (drum roll) - I AM GATED ON THE ITEM AND CANNOT EVEN SELL THEM

Please -- any solution --- the items is 2.99 item retail --- very frustrating

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Seller_8yO0cweKrz82q
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Hi @Seller_OOVUXZLmb2UEH@Seller_hme3Wbydd1ihr@Seller_s3amN64nZ4y9V@Seller_khUF6HPR2AHxu@Seller_RSwABJNHpHnEZ@Seller_WIFV02H2XUFgS,

I am currently facing a serious issue with missing inbound inventory. My inventory is was part of my product launch and now 90% of my inventory is missing. I talked to my manufacturer and they confirmed the amount and products shipped and received with me. I opened a case with amazon where they discovered even more products were missing. My products came in cartons with specified quantity amount and so i'm confused how only a handful were found. I supplied the invoice with the case I opened but they closed the case now stating weight discrepancy without any evidence. I have enough information to show how many units and how much weight each carton was and that it was delivered to the warehouse. However because amazon closed this case this is a huge issue for my business and my financial situation. I am asking for any help, please!

Shipment and Reference ID: FBA18VQZLN6Z, 7WBNKIUV

Case Id: 7718382471

Shipment: FBA18VQZLN6Z

ASIN: B0F16J57GJ

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Seller_whHtpmFgU2pfr
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Automatic handling time for hand-made store owner
by Seller_whHtpmFgU2pfr

My store is for hand-made items which made to order. I may make a few more for quick shipment and sick days. But the automatic handling time setting gives me an extreme hard time. I have cancer and need hospital visits frequently while doing some work. The 1 day automatic handling time setting frequently makes me have to work during sick-days. The HAQM told me cancellations due to automatic handling time WILL affect my account health. I'm so stressed out!

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Seller_3Hdai1sU5OE32
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Long term storage fee
by Seller_3Hdai1sU5OE32
HAQM replied

I can’t afford to continue paying $4,000 per month for storage fees. I'm considering stopping payments, which could damage my credit by going to collections, but I really don’t want to do that. Overall, my investments amount to over $60,000.

I've decided to hire a truck to pick up my merchandise from the warehouse myself, as they've already taken over $20,000 from me. I'm utilizing other platforms for advertising to sell my items as quickly as possible, but it's not working. Whatever gets sold, they keep the money, plus they charge me high fees.

Please help! I can’t afford to pay for them to ship the items back to me, as they are considered oversized and heavy, which could cost another $20,000. I've been working hard to pay down thousands on my credit card over the last four months, and I can't take on any more expenses.

I am using Rebaid.com and they also charge $29 per week

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Seller_64yqkHy4hkyO4
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HAQM returned FBA held storage 8 years later
by Seller_64yqkHy4hkyO4
HAQM replied

It's cleaning time again...last year I got backpacks returned. This year I have baby crib sheets that were returned. I sold these like in 2015. I have not had any FBA held inventory since before the freaking Pandemic. I opened a case to request all the storage fees I've paid for this inventory that AMAZON has misplaced for years...and of course the staffer didn't understand the request. Any suggestions?

Case: 17874951541

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