Dear HAQM Seller Community & Moderators,
I need to share an alarming incident that happened this morning and expose a critical flaw in HAQM's refund system. At 00:42 today, a buyer filed an "item not as described" return request. By 04:45 - **before I could even check my emails** - HAQM had already processed a FULL refund, charging my account without any investigation.
**The Shocking Reality:**
This buyer claimed "product doesn't match webpage" after **18 days of use** (order delivered May 23) but provided:
❌ No photos of alleged issue
❌ No installation attempt records
❌ No measurement verification
Meanwhile:
✅ My listing clearly states ALL specifications (dimensions, compatibility parameters)
✅ Products undergo **industry-standard testing** in controlled environments
**Why This Hurts Sellers:**
1️⃣ **"Guilty Until Proven Innocent" Approach**
- Automated systems favor buyers with zero evidence requirements
- Technical products (like precision components) require professional installation - buyer errors become seller liabilities
2️⃣ **Cost Catastrophe for Cross-Border Sellers**
- Lost product value + international shipping costs (30-50% of sale price)
- **NO RETURN REQUIRED** policy = free products for opportunistic buyers
3️⃣ **18-Day "Testing" Window Enables Abuse**
- Most technical issues appear within 72 hours of installation
- Extended windows invite post-usage returns
**Our Industry-Wide Crisis:**
This isn't isolated - technical product sellers are particularly vulnerable:
- Buyers without technical skills blame products for installation failures
- No verification process for compatibility claims
- Sellers absorb 100% loss for unverified accusations
**We Demand Fairness:**
HAQM MUST implement:
🔹 **Mandatory Evidence Rule:**
- Photo/video proof with order number visible
- Calibrated measurement verification for dimensional claims
- Installation attempt documentation
🔹 **Category-Specific Policies:**
- 7-day max return window for industrial/technical items
- Human review for claims filed >72hrs post-delivery
🔹 **Refund-Withholding Until Return:**
- No account deductions before return tracking validation
- International sellers deserve return-shipping protection
**To HAQM Moderators:**
We support buyer protection - but not a system that:
• Rewards baseless claims
• Ignores seller due diligence
• Bankrolls buyer experimentation at small businesses' expense
**Call to Action:**
If you've lost >$500 to evidence-free returns:
1. Comment "✋ TECH SELLER AFFECTED" below
2. Tag @HAQMSellerSupport
3. Share how long YOUR refund appeals took
*We deserve transparent policies - not automated financial punishments.*