I shipped an order of 12 handmade items worth over $600. I took photos of the items before shipping, packed them carefully, and shipped via FedEx with signature confirmation. The order was delivered on April 25th, just two days after the order was placed. The tracking shows that the package was delivered and signed for by the buyer.

Now, 10 days later, the buyer claims they did not receive the order and is demanding a refund. They also mentioned living in a “bad neighborhood,” implying possible theft.

I’ve encountered situations like this before: first, the refund demand, then a complaint to HAQM, and eventually compensation to the buyer at my expense, leaving me without the item or the money.

Is there any way we, as sellers, can protect ourselves in such cases when there is confirmed delivery with a signature, photos of the items before shipping, and fast delivery via a reputable carrier?

Also, how can we report these types of buyers who seem to take advantage of situations like this? Any tips on how to prevent this from affecting my seller account?

Thanks in advance for your advice and support!

Looking for advice or if others have faced something similar.

I recently noticed suspicious activity affecting one of my best-performing products. Two accounts left 1-star reviews. Both accounts had only 2–3 total reviews each—and oddly, each left a negative review on my product and a positive review on the same competing item.

Even stranger, both reviews had a nearly identical tone and structure, and both reviewers added a random review on a third, unrelated item (likely to make it seem more natural).

This seems like a coordinated attempt to hurt my rating and boost another seller. I’ve reported it through amazon but haven’t heard back yet.

You can clearly see which seller is doing this to my listing!

Anyone know how to get HAQM to take this seriously or had success resolving something like this? This kind of behavior undermines the entire review system.

Appreciate any help.

I need to bring attention to a serious issue many sellers might be facing. HAQM directed me to send a replacement at no charge on behalf of a customer. The original item was a multi-piece set, and instead of returning the full set, the customer only returned a single piece.

Here's the breakdown:

Customer paid for 1 set.

HAQM auto-issued a free replacement (I got no payment for it).

Customer returns only one piece from the original set.

Now I have:

No payment for the replacement set.

An incomplete return I can't resell or return to my vendor.

No way to charge restocking, because HAQM didn't charge the customer for the replacement.

I cannot file a SAFE-T Claim since there is no refund issued. The customer was never charged for the replacement. So the original order is paid for the replacement.

This is incredibly unfair to sellers. We shouldn't be asked to send out free replacements and then be stuck with partial returns and no reimbursement.

HAQM needs to stop auto-authorizing free replacements unless they’re assuming full responsibility for the loss. Sellers can't absorb the cost of entire sets when customers return partials and the system doesn’t allow us to recoup anything.

Has anyone else experienced this? We need HAQM to review and update this policy.

Soy un vendedor autorizado por el programa de Transparency codes en estados unidos, pero no se como gestionar o proveer los codigos de transparencia de los envios, ya baje el archivo base "shipping confirmation file" lo he llenado y guardado en formatoCSV UTF-8 y con un nombre sin caracteristicas especiales con todas las ventas hechas y al momento de subirlo me marca error. alguien sabe como puedo resolver este error. El dia de hoy me manda amazon un correo que van a suspender un asin por no he subido esta informacion. Ojala alguien me pueda ayudar muchas gracias de antemano.

We sent an FBA shipment few months ago, shipment showing delivered to AMAZON warehouse. But nothing was received into our inventory and AMAZON closed the shipment. We opened case after case and NO one is helping . We are keep getting some copy paste answers saying nothing was received or found. And we are keep not getting any assistance or help with reimburstments. PLEASE WE NEED HELP !!!!!! this is 41k dollar or shipment and we are small business, this will put us out of business if we do not get any help !!!!

RE:[CASE 17814092041]

FBA18V5SJMRM

We sent POD, vendor invoices, BOL and everything else we could possible think of showing the PROOF that indeed this was delivered to AMAZON.

PLEASE ANY MOD CAN HELP !!!!!!!!!