I shipped an order of 12 handmade items worth over $600. I took photos of the items before shipping, packed them carefully, and shipped via FedEx with signature confirmation. The order was delivered on April 25th, just two days after the order was placed. The tracking shows that the package was delivered and signed for by the buyer.
Now, 10 days later, the buyer claims they did not receive the order and is demanding a refund. They also mentioned living in a “bad neighborhood,” implying possible theft.
I’ve encountered situations like this before: first, the refund demand, then a complaint to HAQM, and eventually compensation to the buyer at my expense, leaving me without the item or the money.
Is there any way we, as sellers, can protect ourselves in such cases when there is confirmed delivery with a signature, photos of the items before shipping, and fast delivery via a reputable carrier?
Also, how can we report these types of buyers who seem to take advantage of situations like this? Any tips on how to prevent this from affecting my seller account?
Thanks in advance for your advice and support!