To all vendors selling on HAQM:

Be aware that HAQM is not giving vendors a proper or fair treatment in customer returns.

HAQM has all kinds of obstacles for your to reclaim what is your as well so be aware and take note of the following:

- RMA submitted by customer can authorized by HAQM even if you do not approve it (all a customer has to do is contact amazon to insist on a refund and the y will immediate approve the REM)

- Once the RMA ids approved, the refund for the vendor's merchandise is credit back fully (including shipping) to the customer.

- The RMA return label that HAQM gives the customer is charged to you, the vendor (Even if you have a policy stating the customer is responsible for any returns).

-When you are making a proper refund, most times their platform does not let you deduct the return label charges from the refund unless you try to sort of do it with a re-stock fee.

- When making a refund, the re-stock fee function use to be able to input decimal amounts to be more precise, now thay have remove that function and it is now very hard to calculate a proper re-stock fee.

-It use to be that if you called for help on the customer service they would at least put an effort to help the vendors, now they representatives are rude, dismissive and now they are authorized to hang up on you if you the vendor get irritated with them and they will make it difficult for you to get a supervisor. The representative will cut you off rudely and tell you he is issuing a Waring (you get 3) before he or she will hang up on you if they don like your tone of voice.

-Buyers can buy from vendors and complain to HAQM that they did not receive their packages and they will get their money back as well as your merchandise, that is correct, HAQM is helping these thieves steal form you the vendors.

In order to sell this product on the HAQM marketplace, you must provide documents related to ps_childrenJewelry_us. Failure to provide these documentations by 2025-06-07T02:04:36.395Z may result in suppression of this ASIN from the HAQM website. I am receive this massage from amazon but in my jewelry don't have any children jewelry. any one give me suggestion what i do and where can i get this children certificate.

Dear HAQM Seller Community & Moderators,

I need to share an alarming incident that happened this morning and expose a critical flaw in HAQM's refund system. At 00:42 today, a buyer filed an "item not as described" return request. By 04:45 - **before I could even check my emails** - HAQM had already processed a FULL refund, charging my account without any investigation.

**The Shocking Reality:**

This buyer claimed "product doesn't match webpage" after **18 days of use** (order delivered May 23) but provided:

❌ No photos of alleged issue

❌ No installation attempt records

❌ No measurement verification

Meanwhile:

✅ My listing clearly states ALL specifications (dimensions, compatibility parameters)

✅ Products undergo **industry-standard testing** in controlled environments

**Why This Hurts Sellers:**

1️⃣ **"Guilty Until Proven Innocent" Approach**

- Automated systems favor buyers with zero evidence requirements

- Technical products (like precision components) require professional installation - buyer errors become seller liabilities

2️⃣ **Cost Catastrophe for Cross-Border Sellers**

- Lost product value + international shipping costs (30-50% of sale price)

- **NO RETURN REQUIRED** policy = free products for opportunistic buyers

3️⃣ **18-Day "Testing" Window Enables Abuse**

- Most technical issues appear within 72 hours of installation

- Extended windows invite post-usage returns

**Our Industry-Wide Crisis:**

This isn't isolated - technical product sellers are particularly vulnerable:

- Buyers without technical skills blame products for installation failures

- No verification process for compatibility claims

- Sellers absorb 100% loss for unverified accusations

**We Demand Fairness:**

HAQM MUST implement:

🔹 **Mandatory Evidence Rule:**

- Photo/video proof with order number visible

- Calibrated measurement verification for dimensional claims

- Installation attempt documentation

🔹 **Category-Specific Policies:**

- 7-day max return window for industrial/technical items

- Human review for claims filed >72hrs post-delivery

🔹 **Refund-Withholding Until Return:**

- No account deductions before return tracking validation

- International sellers deserve return-shipping protection

**To HAQM Moderators:**

We support buyer protection - but not a system that:

• Rewards baseless claims

• Ignores seller due diligence

• Bankrolls buyer experimentation at small businesses' expense

**Call to Action:**

If you've lost >$500 to evidence-free returns:

1. Comment "✋ TECH SELLER AFFECTED" below

2. Tag @HAQMSellerSupport

3. Share how long YOUR refund appeals took

*We deserve transparent policies - not automated financial punishments.*

Hey everyone,

I’m the founder of Remedial Pax, a skincare brand that’s been on HAQM for over 4 years. We built a solid reputation, invested in quality, and consistently maintained strong performance.

Out of nowhere, my account was banned.

It started with strange performance notifications claiming “review manipulation” — but then HAQM followed up saying it was a mistake, and later that my account was just “under review.”

Meanwhile, the account is completely deactivated, and all listings are gone. The most frustrating part? When I call HAQM support and ask what’s actually going on, they say there are no active review violations on my account. No clear explanation. Just vague references, mixed messages, and dead ends.

One moment it’s a violation.Then it’s a mistake.Then it’s “under review.” But in reality, my business is shut down.

How does that make any sense?

Has anyone dealt with something like this and actually got their account reinstated?

Would appreciate any advice, connections, or even just shared frustration.