Hello @Seller_3QFvcL6lexzzr,

Thank you for posting your concerns with a multiple account policy violation.

Seller_3QFvcL6lexzzr

I’m reaching out here because I’m feeling stuck and frustrated. My seller account (Feastleather) was recently deactivated by HAQM due to alleged connection with another account starting with the same name. However, I want to make it absolutely clear—I only operate one account and have never created or managed any others.

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I appreciate you sharing this information. This is actually a common situation that occurs with this specific policy. Typically when you are related to a similarly named account, it is very likely driven by a global account. When you sign up to sell on amazon, you can select to sell globally, or apply to sell in different regions. If any of these stores are deactivated for any reason, it will pose a risk of deactivated all other stores per our code of conduct policy:

• You may only maintain one Seller Central account for each region in which you sell unless you have a legitimate business need to open a second account and all of your accounts are in good standing. If any of your accounts are not in good standing, we may deactivate all of your selling accounts until all accounts are in good standing.

Seller_3QFvcL6lexzzr

I submitted my appeal with proper documentation (business registration, ID, utility bill, etc.) but still received a generic reply saying there wasn’t enough information. I’ve tried reaching out again, but I haven’t received any meaningful help or clarification from HAQM. It's really disheartening, especially when you're trying to run an honest business.

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These documents will not resolve this type of situation and any appeals that do not include the required information will be immediately rejected. So I am providing the most accurate support, I will ask that you sign into your seller central account and navigate to your account information page. This page will include "Store Status" and show each region your account is registered in.

You can create accounts in multiple different regions including: Americas, Asia-Pacific and Europe. If you see any other region outside "Americas" you will need to sign into each store and confirm it is active, or resolving any outstanding policy violations that may have lead to their deactivation. If you run into issues navigating to each store, I recommend reviewing our global account policy page with links to each region for ease of use.

Once you confirm all stores are active, navigate back to this store in the US and confirm all other stores have been reactivated. This will prompt a review and reinstatement of your store if all issues have been resolved. Should you be in need of additional guidance, please review my post on resolving global account associations.

The forums community and I are here to support you. Please let us know how we can help you from this point forward.

Emet.