Suggestions for When You're Creating a Thread in the Account Health Category
Hello everyone!
I wanted to reach out and share a few suggestions for when you’re creating a thread and looking for support from moderators or the community.
There are a few things to keep in mind when creating your thread.
- kind of help are you’re looking for?
- The type of issues did you encounter?
- Supporting information.
- Limited visibility.
What kind of help are you’re looking for?
There can different forms of support or help that can be provided depending on the situation. These examples include support with: account reactivation, appeal and disputes, broken appeal paths or other technical issues that occur. Can you provide enough information that helps us better understand your situation?
The type of issues did you encounter?
As there are many different types of situations that can occur, we will need more information surrounding what occurred, and how you were impacted. Was this something that impacted a performance calculation, the status of your account, or your listings?
Supporting Information
Supporting information is very crucial for us when we need to better understand your specific situation. This can include performance notifications, ASINs, screenshots, policy violations, case ID, and complaint IDs. This is not an exhaustive list of supporting details but to aid in suggestions for what to provide that would help us in supporting you through your concerns.
As a side note when providing any supporting information. This is a public space and strongly discourage posting any personal information such as emails, phone numbers, addresses, or other personal details. If you need to provide any personal information, please create a case and share your information there, proceed to post your case in your thread so we can see your submission.
Limited visibility
Our team does have limited visibility into your account or the information requested, thus to help prevent delays we recommend providing what you can from the information above. The information provided can be used to not only better understand your situation and impact but also engage the necessary teams for further review if needed.
To better summarize the above information and so we are assisting you with your concerns in a timely and effective manner, we do require a bit of information related to your situation. Without this information we may need to request additional details to better understand your situation which may delay a proper response or guidance.
I hope you find this guidance and information resourceful and helpful when creating your own threads. I look forward to your posts and what support we can provide.
Emet.
Suggestions for When You're Creating a Thread in the Account Health Category
Hello everyone!
I wanted to reach out and share a few suggestions for when you’re creating a thread and looking for support from moderators or the community.
There are a few things to keep in mind when creating your thread.
- kind of help are you’re looking for?
- The type of issues did you encounter?
- Supporting information.
- Limited visibility.
What kind of help are you’re looking for?
There can different forms of support or help that can be provided depending on the situation. These examples include support with: account reactivation, appeal and disputes, broken appeal paths or other technical issues that occur. Can you provide enough information that helps us better understand your situation?
The type of issues did you encounter?
As there are many different types of situations that can occur, we will need more information surrounding what occurred, and how you were impacted. Was this something that impacted a performance calculation, the status of your account, or your listings?
Supporting Information
Supporting information is very crucial for us when we need to better understand your specific situation. This can include performance notifications, ASINs, screenshots, policy violations, case ID, and complaint IDs. This is not an exhaustive list of supporting details but to aid in suggestions for what to provide that would help us in supporting you through your concerns.
As a side note when providing any supporting information. This is a public space and strongly discourage posting any personal information such as emails, phone numbers, addresses, or other personal details. If you need to provide any personal information, please create a case and share your information there, proceed to post your case in your thread so we can see your submission.
Limited visibility
Our team does have limited visibility into your account or the information requested, thus to help prevent delays we recommend providing what you can from the information above. The information provided can be used to not only better understand your situation and impact but also engage the necessary teams for further review if needed.
To better summarize the above information and so we are assisting you with your concerns in a timely and effective manner, we do require a bit of information related to your situation. Without this information we may need to request additional details to better understand your situation which may delay a proper response or guidance.
I hope you find this guidance and information resourceful and helpful when creating your own threads. I look forward to your posts and what support we can provide.
Emet.
5 replies
Seller_tyxPUY3M3CnA5
hello everyone! How can I try to add my product again without it saying that I have already opened a duplicate case?
Seller_EW3v0OzwnMKTM
Hello @Emet_HAQM,
Thank you for the detailed suggestions!
We are searching for a direct way of sharing our feedback to improve the way HAQM and its sellers are collaborating - in the past 3 weeks our business has been completely blocked by Account Health issues which shouldn't have happened in the first place.
Please see this Forum Discussion as a clear example of a situation when if we would have been heard the last time (this issue happens every few months, for years), we wouldn't be forced to waste time, focus and money - the PPC we are forced to spend for re-ranking is extremely expensive and has a major negative impact over our project, especially in the past year and a half (True ACoS is almost doubled now).
Thank you!
Kind Regards,
John
Seller_h7ChsPiws69qJ
My product is brand - new, has an independent brand, and all the documentation is complete. However, when I try to list it in the store, I'm prompted that it cannot be sold. What are the ways to solve this problem? ASIN: B0F1FY6Q4M
Seller_7Jj3HnFOxz0eT
Hi @Emet_HAQMthanks in advance for any assistance you and your team may be able to provide. Where would be the best place to upload supporting Information? Please take a look at my situation related to ASIN B07BQPR43J which have authenticity issue. CASE 17401092661 Merchant ID A24R85W1DJER7Q.
Long-time seller deactivated, falsly accused of inauthentic goods, Funds frozen, over $50,000 in limbo
I bought some SMEG product from a vendor called Ghost. They advertised the product on HAQM. HAQM ungated the ASIN with the invoice. Then the moment the product went live, my account got suspended "Section 3" and later deactivated. I have presented many appeals over the last 3 months that included supply chain documents proving that the product originated from the brand. HAQM still hasn't reactivated my account. I have been selling since 2018 with many brands and categories. I would love to cut out Ghost from my supply chain and move on. It seems impossible to get someone at HAQM to look at the documents I submitted and take reasonable action. In the past, I've had account managers who were able to help out but now they don't return my emails. Does anyone have any advice?