Good day everyone,

Technical errors can be stressful and difficult to diagnose and resolve. When you run into them, I recommend always starting with the standard troubleshooting steps such as:

1. Ensuring you are using a compatible browser for Seller Central (Firefox/Chrome)
2. Ensuring your browser is up to date and has the most recent version.
3. Clear your cache and cookies (you’d be suppressed how many errors this resolves)

If this doesn’t fix your problem, working with Selling Partner Support is sometimes required to troubleshoot an issue, particularly if you believe you have identified a technical error. We recommend that when you reach out to Seller Support and provide them as much information as you can so the team can replicate and determine the source of an error. This will help expedite the review of your case as you will not have to send multiple messages back and forth with Seller Support. Try to ensure you include the following:

1. A Screen Shot of the error or broken process .
2. In depth steps, potentially with additional screenshots, of how to replicate the error.
3. Any detail page information or impacted ASIN’s and SKU’s that are related to this issue.
4. The URL of the page that had the error/experience.
5. The Internet Browser you are using.

If you still need help after Seller Support completes their investigation, please create a new thread and provide the case ID as this will help us expedite the review of your issue for you. Thanks for your time everyone.

-Glenn