The products I sell are very expensive because their production cost is very high and they are replaceable car screens. I have 30% of customers who do not read product information and manuals, resulting in approximately 30% of products being returned.

Because most return products are reusable and very expensive, we will recycle the returned products, inspect them, and sell them on second-hand platforms. But during the recycling process, we found that some of the packaging was ours but the products inside were exchanged. our sales method is FBA.

I'm really shocked. These people purchased my brand new product, installed it, put the old car monitor in the packaging of my product, and then returned it as defective. They got a free expensive product, I lost an expensive brand new product, and got a piece of junk. And I also lost HAQM's service fees, including advertising fees, FBA shipping fees, and sales commissions, in addition to paying additional return service fees.

I tried to seek help from HAQM, but they didn't respond to me. They requested me to provide the shipping label for their return products, but when I retrieved the product, their shipping label had already been destroyed by HAQM for privacy reasons. So this is a vicious cycle, HAQM won't provide me with any help.

I want to know if anyone has encountered the same thing? How can I seek help?These people bring me losses of over $2000 per month, which is too high.