I believe tomorrow, 4/24, is the final day for those of us who received the email from HAQM regarding Nike restrictions. The email mentioned that we now need a Letter of Authorization (LoA) from Nike in order to continue selling their products. Has anyone not received this email or figured out how to get ungated again using an invoice for 100 units? Thanks in advance!

Dear HAQM Seller Community and HAQM Staff,

I’m reaching out with an urgent and devastating situation that could mean the end of our business.

Due to a single setting we were unaware was activated, over 3,000 units of perfectly good inventory have now been marked for automatic disposal. This switch remained dormant for 12 months, and was just triggered, with no warning or grace period. Customer service has told us that once this process is initiated, it cannot be reversed, even though the stock is in perfect condition and could still be sold.

At approximately $20 per unit, this totals over $60,000+ in product losses, which is absolutely crushing for us. We’ve built this brand from the ground up and this is not just inventory, it’s years of work, investment, and jobs on the line.

If we can’t find a way to stop or reverse this, we’ll be forced to lay off employees and shut down the business entirely.

We’re not asking for favors, just for fairness and a chance to correct this before it’s too late. This feels like another mind-twisting Pandora’s box moment many sellers fear in FBA. One unnoticed automation setting shouldn’t destroy an entire business.

If anyone has gone through something similar, knows a workaround, or can help escalate this to someone internally at HAQM who can make a human decision, please, we are begging for your support.

Thank you.

Now that HAQM requires an invoice from a supplier showing purchase of at least 100 items to get approval to sell Scholastic, Marvel, Universal, etc, how do sellers like Goodwill get approved to sell their single copies of used books? We know that Goodwill gets their books from donations, so they do not have invoices for them. How do they get around the 100 item purchase invoices? or 10 items for other publishers? And why does HAQM require invoices for used books, when it goes against the Supreme Court ruling of the First Sale Doctrine that permits people to resell their used books?

Needing recommendations on how to get a declare value letter from amazon seller to send to UPS for losing our inventory. Thank you so much for your help.

Missing Removal Order Items – Seeking Advice

In March, an automated removal order for 348 small items (headphones and earbuds) was created. So far, only 169 have been recovered. Most were shipped via HAQM Logistics, with a few via UPS.

The issue was compounded by an outdated return address (our old warehouse, now vacant). Our current warehouse team has worked with the landlord and neighbouring businesses to retrieve what they could, which accounts for the 169 items received.

That leaves 179 items unaccounted for, worth $1,368.35. I’ve opened two Seller Support cases, but responses have been inconsistent. I keep being told that HAQM’s system marks the items as delivered—but they won’t provide proof of delivery (POD), even though I’ve repeatedly asked for the recipient's name and a copy of their signature.

UPS shows some deliveries were signed for by someone named Maynard, but no one by that name is known to us.

It’s my understanding that POD is standard for any logistics provider. If HAQM won’t provide the name and signature, that implies they’re accepting the items are lost while in their care—and HAQM should be liable for reimbursement.

I’ve formally requested escalation and detailed PODs by shipment and tracking ID, but still no resolution.

Has anyone experienced something similar? Any advice on how to get HAQM to provide the necessary information or accept liability?