Seller Forums
Sign in
Sign in
imgSign in

Browse discussions

pinPinned by community manager
user profile
Seller_l3eCP9f1PtJXC
user profile
Seller_b89TggQTRvT8R
user profile
Seller_w8guYvKpDF5ln
user profile
Seller_6PW1CVw0E2fhO
user profile
Seller_Vjnwgi5MFIKNy
user profile
Seller_t0c2Qh5a8MbZt
user profile
Seller_D3EoSuJa5m85M
user profile
Seller_l2OwCTEw9OCyJ
user profile
Seller_6K8vfRvrMAJv8
user profile
Seller_27rsjXjJXB1Ti
user profile
Seller_eOtg4MEbboHgh
Sort by
Latest activityRecently createdMost viewedMost voted
Filters
Date/timeAll TimePast dayPast weekPast monthPast 3 monthsPast yearDate Range
Quick filters
Discussions
Categories
Tags

Browse discussions

pinPinned by community manager
user profile
Seller_l3eCP9f1PtJXC
user profile

Hello sellers!

As we gear up for the biggest shopping event of the year - Prime Day 2025 - it's vital to have inventory management processes dialed in to maximize potential sales. To help, we've compiled some best practices you can incorporate into your inventory management process to make the most of the upcoming event.

Core best practices:

1. Send Shipments Early - To get your products Prime badge-ready in time for Prime Day, make sure your FBA inventory arrives at HAQM's fulfillment centers by the following dates:

  • June 9, 2025 for shipments using "minimal shipment splits"
  • June 18, 2025 for shipments using "HAQM-optimized shipment splits"

Be proactive in booking your carrier service well in advance to avoid any transit delays. And if you're using the HAQM Partnered Carrier program, be sure to provide accurate estimated delivery date ranges so HAQM can prepare to receive your inventory efficiently.

2. Follow Shipment Guidelines - When creating FBA shipments, be sure all information you enter is accurate, like number of units in each box, total number of boxes, and total weight.

  • Provide information on what’s inside each box during shipment creation, through Send to HAQM. If you omit this information, it can disqualify your shipment from auto-receiving and incur a manual processing fee.
  • Consider Using the FBA Prep Service to make sure your products are packaged properly for shipping to our fulfillment centers. The right packaging and prep helps to avoid delays and keep your products protected.
  • For heavy items, attach a “Team Lift” or “Mechanical Lift” label to the boxes to help ensure safe handling and receiving in our fulfillment center. For more information on this process, go to Shipping and routing requirements.

3. Best practices for successful Prime Day shipments to maximize the benefits of placement options:

  • Choose HAQM-optimized shipment splits when you create new shipments to help us spread out your inventory and receive a lower inbound placement service fee. For small-parcel deliveries, the Box-Level Inventory Placement program makes multi-destination shipping plans easier.
  • Make sure to give carriers the right destination addresses of your shipments. We start to prepare to receive your inventory when you create a shipping plan, and when shipments are sent to the wrong place, or sent as incomplete shipments, it can cause delays. See our policies for details on deleted, misrouted, and incomplete shipments and learn more about inbound defect fees.
  • Provide tracking information like carrier name and shipping method in the tracking details section of your Send to HAQM workflow. This helps us plan and receive your inventory faster, which minimizes delays and makes in-transit inventory available sooner for sale to customers.
  • Use the HAQM Partnered Carrier Program or HAQM Freight for small-parcel, less-than-truckload, and full-truckload shipments. If you use these programs, we can work directly with the partner carrier to redirect freight after destinations are assigned to help you avoid longer receive times.
  • Don’t limit your appointments to mid-day appointments. Book inbound appointments during off-peak hours and weekends when fulfillment centers have lower demand for delivery appointments. This reduces wait times and helps ensure faster processing.
  • Provide accurate box content information to avoid manual processing fees and delays. Include detailed product identifiers and quantities for each box.

4. Plan & Manage Your Inventory - HAQM provides some key tools to help you stay on top of your storage capacity leading up to Prime Day:

Take advantage of these tools to ensure you have the right inventory levels to meet customer demand during the big event.

5. Maintain Healthy Inventory Levels Using HAQM's Minimum Inventory Level tool - you can proactively monitor your FBA inventory levels, identify low stock and excess inventory, and get recommendations on replenishment quantities and ship-by dates.

  • Aim to keep at least 28 days of inventory on hand for each ASIN, and consider using AWD's auto-replenishment feature to simplify the process.
  • Go to FBA Inventory to check the recommended minimum levels for your ASINs. Navigate to the Inventory health status and recommendation column.
  • Download the FBA inventory report for detailed information.
  • For new ASINs or products without recommendations, aim to keep at least 28 days of inventory based on historical demand.
  • Consider using AWD auto-replenishment to FBA for easier stock management.

Be sure to dive into these best practices, and all the helpful content discussed in the Prime Day readiness playbook, and let us know what questions you may have, we are here to help!

Best regards,

Danny

11 votes
4 votes
664 views
20 replies
Latest activity
user profile
Seller_b89TggQTRvT8R
user profile

I have all of my inventory stuck in FC Processing (Reserved Status) on 3 days. They remain in this status without becoming available for sale. I’ve already opened cases with Seller Support . but I keep getting generic responses that don’t resolve the issue. No clear timeline is given on when these units will be processed.

It has been said to wait for a reply from the internal team, but no reply has been received. This has caused great trouble to our HAQM business, especially with the approaching peak season.

Has anyone else experienced this?Appreciate any advice.

Case ID: 17884873641

@Seller_YeWcEeTwlVO93 @Seller_hme3Wbydd1ihr @Seller_khUF6HPR2AHxu @Seller_s3amN64nZ4y9V @Seller_Udi0JNbTrsmUV @Seller_guLNtDGZuva40

0 votes
0 votes
17 views
5 replies
Latest activity
user profile
Seller_w8guYvKpDF5ln
user profile
Sourcing Cost
by Seller_w8guYvKpDF5ln

I provided supporting documentation for my sourcing cost for five FNSKUs. The submission was approved and the sourcing cost adjusted to my actual cost.

The very next day, I updated another two FNSKUs that have the exact sourcing cost and I submitted the exact same documentation and they were denied because the documents don't meet the requirement.

Clearly this doesn't make sense and I opened a case (17909444931) to no avail. The only answer is to wait 30 days and try again. Could a moderator please help? @Seller_4GjtS9k0cnHHv@Seller_PIHyltK09pbl3@Seller_7e4TizkSOVtBf@Seller_l7Jtck9jxnEA0@Seller_ovM5p622oIbGp@Seller_sBlkYqzoth2k3@Seller_Udi0JNbTrsmUV

0 votes
0 votes
5 views
0 replies
Latest activity
user profile
Seller_6PW1CVw0E2fhO
user profile
No reply from seller support?
by Seller_6PW1CVw0E2fhO
HAQM replied

Why is seller support not replying for inventory lost in FBA shipments? Has it become a standard procedure to make sellers wait for long time so they forget?

Case id:

17555673831

17568173361

17573534191

17583120251

17584619641

17588959791

17588911351

17602022631

All case for different shipments. All pending from long time. No reply from amazon.

0 votes
0 votes
19 views
8 replies
Latest activity
user profile
Seller_Vjnwgi5MFIKNy
user profile
***FBA INVENTORY*** Inventory Bug
by Seller_Vjnwgi5MFIKNy
HAQM replied

I just feel everyone should be aware that HAQM is currently in the process of admitting there is a bug in their system that is zeroing out inventory as it goes into transshipment. Inventory is constantly lost at HAQM and with them reeling in the amount of time you are even allowed to ask for reimbursements, this is just another way they can absolve themselves taking responsibility for lost inventory.

I'd encourage all sellers to check their inventory(especially recently sent inventory), to make sure that the counts are correct and demand correction if it is not. HAQM will continue to operate this way unless more and more sellers point out the way HAQM continues to obscure and misrepresent things as important and black and white as inventory counts.

11 votes
0 votes
544 views
40 replies
Latest activity
user profile
Seller_t0c2Qh5a8MbZt
user profile

Hello Fellow Sellers and HAQM Moderation Team,

I'm reaching out here in hopes of getting some guidance or direct assistance regarding a missing reimbursement for 40 units. These units were marked as "Warehouse Lost" from our inventory.

We opened a case with HAQM Seller Support, Case ID: 17748102231, to address this issue. On May 19th, support confirmed the reimbursement for these 40 units, and provided us with Reimbursement ID: 17190834111.

It has now been three weeks since this confirmation, and the reimbursement has still not been posted to our account. The original case (17748102231) has also been closed by HAQM support, despite their assurance that they would update us on the same case once their internal team had completed their work.

We are quite concerned about the delay and the closure of the case without resolution. Losing 40 units is a significant impact to our business, and we're relying on this reimbursement.

Has anyone experienced a similar situation where a reimbursement was confirmed but then significantly delayed or the case closed prematurely? What steps did you take to resolve it?

Any advice on how to escalate this or get the reimbursement processed would be greatly appreciated.

Thank you in advance for your help!

0 votes
0 votes
13 views
3 replies
Latest activity
user profile
Seller_D3EoSuJa5m85M
user profile
Need help generating a report
by Seller_D3EoSuJa5m85M
HAQM replied

I'm sure I'm just having a senior moment but I can not find where I can generate a report that will show me individual sales. I need it to include product name, HAQM fee, and postage paid, order # and date.

Can this be done? If so, would someone kindly tell me how.

Thanks for any assistance you can provide.

0 votes
0 votes
6 views
4 replies
Latest activity
user profile
Seller_l2OwCTEw9OCyJ
user profile
HAQM Miscounted units at warehouse FBA
by Seller_l2OwCTEw9OCyJ
HAQM replied

I’ve sent in Hundreds of units that are now missing from FBA? Do I I just sleep and wait for HAQM to adjust or do I need to get someone involved ?

I’ve also had a shipment where I sent ONLY 90 units BUT HAQM decided to CHARGE ME and verified that I sent 190 Units in a box when it couldn’t even possibly fit .

0 votes
0 votes
9 views
5 replies
Latest activity
user profile
Seller_6K8vfRvrMAJv8
user profile
BNA6 Clarksville - Inbound Shipment Delays
by Seller_6K8vfRvrMAJv8
HAQM replied

Dear HAQM Sellers,

I'm reaching to know if other sellers are experiencing the same issue our business is encountering. We sent in a shipment of 25 cartons (LTL) to this warehouse (BNA6) and received a POD from our carrier, confirming the shipment was effectively received by the warehouse on the 10th of May.

Fast forward nearly a month and the shipment status in Seller Central is still showing as 'Shipped'. The warehouse hasn't even started processing the delivery after a full month, leading to loss of sales and especially our capital being tied up into these units. We are basically stuck as we cannot proceed ordering new invetory before we turn these units into cash.

HAQM Mods: please help escalate this issue!

@Seller_WD80mtpYHjvBN

@Seller_hme3Wbydd1ihr

@Seller_4GjtS9k0cnHHv

0 votes
0 votes
12 views
2 replies
Latest activity
user profile
Seller_27rsjXjJXB1Ti
user profile
Restricted products violation for my product
by Seller_27rsjXjJXB1Ti
HAQM replied

Dear HAQM Seller Support,

I hope you're doing well. I'm writing regarding the sudden deactivation of my product listing due to an alleged violation of restricted product policies. While I understand the importance of compliance, I noticed the notification didn't specify which particular aspect triggered this action.

case: 17907113441

case: 17907152711

For your reference:

This product has already passed CPC review. All required standard documentation is complete and up-to-date

Could you kindly:

1、Clarify the specific policy violation?

2、Let me know if any additional documentation is needed?

3、Provide an estimated timeline for review?

I'm happy to provide any further information required to resolve this promptly. Your guidance would be greatly appreciated, as we want to ensure full compliance while minimizing business disruption.

Thank you for your assistance!

Best regards

@Topher_HAQM

@Glenn_HAQM

@Dougal_HAQM

@Blake_HAQM

@Sandy_HAQM

@Michelle_HAQM

@Tatiana_HAQM

@Micah_HAQM

@Emet_HAQM

@CR_HAQM

0 votes
0 votes
3 views
1 reply
Latest activity
user profile
Seller_eOtg4MEbboHgh
user profile

Hi everyone,

I’m wondering if anyone else is experiencing this.

Since March, some of my FBA shipments have been marked as Closed—but the inventory still hasn’t shown up in my seller account. Not in Available, Reserved, or even FC Transfer.

One example:

- Shipped on 03/13, closed on 04/19 → Still not reflected.

- Another one: Shipped 04/09, closed 05/13, SKU 022350 → Still missing.

I contacted Seller Support multiple times, but I only get generic replies like:

“Thanks for your continued patience. We’re still investigating…”

This has been going on for weeks, and I’m starting to feel like they’re just waiting it out rather than fixing anything.

Some SKUs have recently updated, but many are still missing. Meanwhile, I’ve been sending more inventory, thinking we were out of stock—when in fact, HAQM hadn’t even processed what I already sent.

Is this a known issue?

How long did it take for your inventory to reflect after “Closed”?

Did you escalate it successfully?

Appreciate any advice or shared experience.

Thanks!

0 votes
0 votes
4 views
3 replies
Latest activity