Hello, We have been selling Nike for almost a decade Today We received an email From HAQM asking for invoice for 100 units for the last 180 days,is anyone receiving the new email about the new requirement?

Hi everyone,

I’m reaching out to see if someone from the HAQM team or another seller with experience in restricted product removals can help us out.

Our product, Power Tape, was recently removed for allegedly violating HAQM’s restricted products policy on “mouth tape.” However, this is a first aid tape and has never been marketed or positioned for any use related to mouth taping.

Here are the key points:

The listing title, bullet points, and description all clearly state that this is a first aid tape intended solely for securing dressings and bandages.

The product images reinforce this use, with disclaimers making it clear that this is not a mouth tape.

The listing has never included “mouth tape” as a keyword or backend search term.

Our advertising campaigns have always been targeted exclusively at customers searching for first aid and medical tape.

Seller Support (CASE 17597714561) claims the listing was modified to reflect mouth tape use, but we have not made any such changes and have a consistent version history that supports our claim.

This seems to be a false flag — possibly by an automated system — and we’re hoping someone from HAQM can take a closer look and help us get this resolved.

ASIN: B0DTFS3Y6L

Thank you in advance for any help or guidance you can provide.

I really hope that HAQM can give me some clear guidance and insights as soon as possible.

Because my product has been shown as unavailable for sale for a long time, this has had a huge impact on my inventory and account.

My listing was deactivated. HAQM marked it as a medical device for professional use. 510(k) and other supporting documents are required to prove that this product is allowed to be sold on HAQM.

Case id 17612890941

Here is the information we provided.

(1) Photos of the 6-sided image of the product packaging

(2) Product manual

(3) 510(k) Number issued by the FDA for this product

(4) Agency Registration Number

(5) Device Name shown by the FDA

(6) Purchase invoice

Although we tried our best to explain that our product is not a medical device for professional use, we still received a rejection from HAQM.

The reason for the rejection was "the FDA 510(k) provided does not cover this product"

This is very sad for me. I tried to ask the review team what information is wrong? We can explain and verify, but the review team still rejected me for the same reason.

I am really sad because this is really important to me.

Because of the problem of unsalable products, I have too much unsalable inventory and my account has also received relevant performance.

I really don’t know which information is missing or incorrect. I feel that I am in trouble.

Any suggestions, contact information or upgrade channels will be greatly appreciated.

I can only ask for help and hope to solve my problem. Thank you very much!

@Seller_8hQgfj6OVZYse

@Seller_pAPBCLhysbW5T

@Seller_SBIjJooGeXSQ6

Hello, I am hoping HAQM can give me some guidance or insight.

Our listing was recently deactivated and HAQM marked it as a medical device for professional use only, which requires a valid 510(k) and other supporting documentation.

case id：17602810381

We submitted

(1) Product packaging 6-sided photos

(2) Product instruction manual

(3) FDA 510(k) number for the product

(4) FDA facility registration number

(5) Device name as shown on the FDA 510(k) number

(6) Purchase invoice to ensure the device was purchased from the manufacturer

Our information was very complete, but despite submitting all the required documentation, we received a rejection from HAQM:

“The FDA 510(k) provided does not cover this product”

We double-checked the FDA database and the 510(k) information matches the product exactly.

It feels like we are stuck in a rut and no one is clearly explaining what information is missing or incorrect.

Any suggestions, contact information, or escalation paths would be greatly appreciated.

Thanks in advance for your help!

Hi, I submitted the compliance documents for a car costume over 30 days ago, but the review is still pending.

Case ID: 17500073031

Could a mod please look into this? @Seller_zukQNO61PzGck — thank you in advance!