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Seller_vXWatVogh4uiT
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Seller_u0uUMAxtBE6GN
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Seller_vXWatVogh4uiT
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Help please!!!!!! Our compliance documents been under review for a long time now
by Seller_vXWatVogh4uiT
HAQM replied

ASIN: B0DY858BQF, B0DDYNXY9F, B0DRST2NVX

case ID: 17787530891

Hello HAQM Compliance Review Team,

We submitted compliance documents for this asin on 19 April 2025. Unfortunately, as of 31 May 2025, the compliance materials for this asin are still "under review". We do not understand why the compliance review could exceed one month?

We have repeatedly checked the submitted documents and found no problems. This product has hundreds of stock ready to be sold, but unable to and ultimately causing us loss!!! We sincerely hope that the relevant staff can help us contact the compliance team to expedite the review process. Thank you!!!

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Seller_u0uUMAxtBE6GN
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USB Operated Grinder
by Seller_u0uUMAxtBE6GN

Hi. Does a small chargeable grinder (food) need a certification to be sold on for AMZ US and CA

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Seller_YFXK0VCTWloaJ
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Food & Safety Violations. I need help. Still nobody reply and help.
by Seller_YFXK0VCTWloaJ

Hello fellow sellers and HAQM support,

I’ve been selling a product successfully on HAQM for about 6 months. Recently, my listing was suddenly deactivated due to a **Product and Food Safety Violations**, even though all my documentation was already submitted and previously accepted.

What’s confusing is that:

* **Three color variations** of the same product were already selling without any problems.

* I added **two new color variations**, and shortly after that, the entire listing was removed.

* I experienced **the same issue when I first listed this product** months ago. Back then, it was also flagged, but the situation was resolved after submitting the necessary documents.

Now, my FBA inventory is sitting in HAQM’s warehouses, sales are blocked, and I am losing revenue daily. Meanwhile, **my competitors are still selling the same product** without any issues, which makes me wonder if the problem is not with the product itself but with my listing.

I have contacted Seller Support, but I have not yet received a clear explanation or resolution.

Any advice or help would be highly appreciated.

Thank you in advance.

@Seller_GEZPMc4CeQfh6 @Seller_zukQNO61PzGck @Seller_pAPBCLhysbW5T @Seller_l7Jtck9jxnEA0 @Seller_SBIjJooGeXSQ6

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Seller_GcVPW8EucyMFi
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Need Help! This product has been identified as a dietary supplement that does not meet Food and Drug Administration (FDA) labeling requirements.
by Seller_GcVPW8EucyMFi
HAQM replied

Frustrated!

One of my products was just flagged by HAQM with the message:

"This product has been identified as a dietary supplement that does not meet Food and Drug Administration (FDA) labeling requirements."

In response, I uploaded the product label image and explained that my label includes all the required elements based on FDA regulations.

This is regarding Case ID: 17906689291

However, HAQM keeps sending me the exact same automated response, even when I repeatedly ask for clear guidance. It's extremely frustrating—my listing was removed without any specific explanation, and I have no idea what part of the label is causing the issue.

I really need help resolving this. If anyone has dealt with this kind of situation before or knows how to get actual feedback from HAQM, please share your advice. Thank you!

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Seller_mwsCK5pjssN87
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Trouble Offering CA Listings on US Marketplace – “Translation Failed” or “ASIN Does Not Exist” Errors
by Seller_mwsCK5pjssN87
HAQM replied

Hi everyone,

I’m trying to list some of my Canadian (CA) SKUs on the US marketplace, but I keep getting stuck with one of these two errors:

  1. “Automatic Translation Failed: We were unable to translate this SKU as it may be non-compliant for this marketplace. If you believe this was an error, you can attempt to list directly with local language content”
  2. “ASIN does not exist in this marketplace.”

I saw in other threads that the Build International Listings (BIL) tool might help, but I don’t have access to it in my account. Not sure if that’s account type-related or what.

I’m just trying to offer my existing CA listings in the US without having to recreate everything from scratch. Has anyone dealt with this and found a workaround—especially without BIL?

Any help would be appreciated. Thanks in advance!

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Seller_MMPp9yFs5MdxZ
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need assistance with rejected safety documentation issue
by Seller_MMPp9yFs5MdxZ
HAQM replied

B0CPQ66JVM case 17613826231

there is no possible other pictures I can provide. Can you assist?

Cooper_HAQM

Michelle_HAQM

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Seller_li0aLjl0u7kT8
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Anyone else dealing with ignored safety complaints? Seller lists fake specs — this is a REAL safety issue
by Seller_li0aLjl0u7kT8
HAQM replied

Hi everyone,

I’m writing this because we’ve hit a brick wall with HAQM support, and I’m wondering if anyone here has dealt with something similar — or knows what we can do.

We’ve encountered a seller who uses false information on their listings and sells a dangerous product. This kind of misrepresentation could lead to fatal consequences in real-life situations.

So, we decided to test it. Twice. Through top independent U.S. labs. The results? A complete mismatch with the advertised specifications.

We submitted multiple complaints — because this isn’t just about unfair competition, it’s about customer safety. People use this product for camping, survival, construction, etc. One failure could cost someone their life.

Here’s what we tried:

- Report a Violation (but 500 characters isn’t enough, and there’s no option to attach lab results)

- Brand Registry > Regulatory Compliance — no proper response, only copy-paste replies about unrelated issues like account health or patents

- Help chat — same outcome, no action taken

- Emails to Regulatory and Product Compliance — no replies at all

We’ve filed formal complaints with both the CPSC and FTC, including lab results and evidence of false advertising. We received confirmation from both agencies that the information has been officially recorded in their systems. We notified HAQM about this — but unfortunately, nothing has changed.

We have all the documentation ready — lab reports, screenshots, order IDs — everything. But it seems like no team at HAQM is even willing to review the evidence or respond meaningfully.

This is a dangerous precedent. If this continues, why should any of us bother following the rules? Or worse — should we start lying on our listings too just to compete? It’s shocking that HAQM allows this, and we’re extremely disappointed.

We’re not going to let this go quietly. We demand accountability.

If HAQM refuses to take this seriously, we are prepared to go

public, involve the media, and bring broader attention to how critical safety issues are being ignored. That seems to be the only thing that gets results.

If anyone here has successfully escalated a safety-related case — or dealt with a seller gaming the system — please share your experience.

Thanks in advance.

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Seller_Q7P9oumaAREeV
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Postage-Paid Product Registration Card Attached to Product
by Seller_Q7P9oumaAREeV

Hello,

I'm the the manager of a French company specializing in childcare products. We are currently considering selling a product categorized as Infant Support Cushion on HAQM FBA USA, and wish to fully comply with CPSC requirements regarding "Postage-Paid Product Registration Card Attached to Product".

As a French company with no physical presence in the United States, I am unsure how to comply with the postage-paid card requirement. I have several questions:

1. How does the postage-paid system work for foreign manufacturers?

2. Do I need to set up an agreement with a U.S.-based postal service or carrier to provide pre-paid return service ?

3. Since I do not have a physical address in the U.S., where should the completed registration cards be returned?

4. Do you have any recommendations for companies that provide this kind of service?

Your guidance would be greatly appreciated. Thank you very much for your assistance.

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Seller_VHXCK1L4G7bAM
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Product link misjudging children's toys
by Seller_VHXCK1L4G7bAM

Our product link has been mistakenly identified as a children's toy and has been applied for many times. It is still under review? When can it be approved for review? At present, we have received an email regarding the removal of the goods from our warehouse. Can anyone help me? The newly added merchant has not placed an order or sold the goods yet, and this misjudgment has occurred. I am really sorry and urgently need help! Urgent need for help! Urgent need for help

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Seller_guVE2daGjuoKl
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CPC help
by Seller_guVE2daGjuoKl

hi

ples help cpc review process is so slow ,it taken 2month still not reply it ,ples help it case id 17657259841 @Seller_8hQgfj6OVZYse thank you

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