Hello,

Our product ASIN B0CK51KV2X has been blocked and for weeks now we have been in contact with support only receiving automated responses, they do not give us specialized attention and we have already provided information of our product by different means.

Our product B0CK51KV2X is a point of sale terminal, one of our best sellers, it does not represent any risk and has not received any complaints from our customers.

We need to know how we can reactivate our point of sale B0CK51KV2X as we have a high volume of inventory in the HAQM warehouse.

We have already provided documentation and safety testing of our product, but we are not getting a response.

Hello,

I launched my product approximately 4 days ago. After just 2 days of sales, I received a message from HAQM stating that I needed to submit a Children’s Product Certificate (CPC). I was given only 2 days to respond, which is already quite unreasonable.

The main issue here is that the product I’m selling is not intended for children. Just because a child might come into contact with it in real life doesn’t make it a children’s product. This item is clearly designed for adults.

I contacted HAQM and explained this. They responded saying I should either remove child-related keywords from the listing or submit the required compliance documents.

So, I removed the keywords that were potentially linked to children. I double-checked the listing, cleaned up everything, and wrote back informing them that the issue was resolved. No one responded.

I opened a new case and asked them to reinstate the listing. Their response was: "Your request is still not approved because the issue remains and the product has characteristics of Collectable Toy for children. We request you take the following action to fulfill the compliance requirements for this product. Your product falls under the Collectable Toy category. You must submit the compliance documents listed on our help page to offer this product on HAQM."

So essentially, what they’re saying is this:

If I wanted to sell a gasoline canister meant for adults who drive vehicles, but there’s a chance a child might touch it, I would still need to submit a CPC?

That’s completely absurd.

Now my inventory is marked “Unfulfillable”, and I’m sure HAQM will soon destroy my entire stock, simply because I can’t produce a certificate in 2 days even though this product is absolutely not a children’s item.

Honestly, HAQM has completely failed here. The policy enforcement is unreasonable and inconsistent.

Would be nice if someone would look into this case:

Case# 17862750611

we are needing help with the audit of the CPC… It's been one months since I submitted my CPC certificate and they haven't responded But no response from the review team. case ids: 17709883771,17709028241,17709629881。 @Seller_GEZPMc4CeQfh6@Seller_8hQgfj6OVZYse

hello

At 05/22/2025, our product stopped selling by HAQM because of "Product and Food Safety Violations"

But we are so confused! We read the policy carefully and we determined that our product did not pose this risk nor was it on HAQM's banned products list. I filed a complaint document, sent the test report and product pictures. But the response was: at this time, we will not review any documentation for this product

We are now so desperate! please help!

My case: 17855341721 17860330161 @Danny_HAQM @Seller_zukQNO61PzGck

Please advise!

Much appreciate!!!

We recently received HAQM’s decision to freeze our product listing, which has been suspended since May 22, 2025, due to "Food and Commodity Safety Issues." We have already submitted the required compliance documents through the relevant appeal portal, but HAQM’s response stated that it "does not accept any document review." (Case id: 17783026811)

Given the current situation, we kindly request that HAQM’s safety team re-evaluate our product for the following reasons:

1. Product Classification: Our product is a portable power station (this product includes lithium batteries), but it is not sold as a standalone battery. This portable power station is an approved category under HAQM’s policies.

2. Battery Capacity Compliance: Our power station has a capacity of 299Wh, which does not exceed HAQM’s policy limits. Please refer to the attached documents for details.

3. Certifications & Compliance: Our product holds all necessary certifications and complies with both legal regulations and HAQM’s lithium battery requirements.

We firmly believe that HAQM is a fair and transparent platform and have always adhered to its policies while complying with all applicable laws. As a factory-based company integrating manufacturing and trade, we are committed to building our brand, and HAQM is our most important and long-term sales platform. We aim to achieve a win-win partnership with HAQM and contribute to sustainable business growth.