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Seller_l7Jtck9jxnEA0
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Hello sellers!

You may have noticed exciting changes in your Account Health dashboard. We're making it easier for you to manage your Product Compliance listings all in one place!

📢 What's New?

In case you missed the news announcement, starting May 29, 2025, we started to migrate all product and food safety compliance requirements from the Manage Your Compliance dashboard to the Policy Compliance page within the Account Health dashboard.

The updated Account Health dashboard streamlines compliance management so you can monitor policy violations, submit documents, file appeals, and coordinate with Testing, Inspection and Certification providers for product verification, all in one place.

During the migration period, you must check both dashboards to view all of your violations. The migration is expected to be complete in July, and we’ll notify you once all compliance violations are consolidated into the Account Health dashboard.

📝Quick recap:

Key Changes Effective May 29, 2025:

* Migrating all product and food safety compliance requirements from the Manage Your Compliance dashboard to the Policy Compliance page

* Consolidating everything within the Account Health dashboard

* Creating a one-stop solution for monitoring violations, submitting documents, filing appeals, and coordinating with TIC providers

During the Migration (May-July 2025): ⚠️ Important: Please check both dashboards to view all violations until the migration completes in July.

📚 Helpful Resources:

1. News Announcement

2. Updated Account Health Dashboard

3. Policy Compliance Page

4. Submit Compliance Documents Guide

5. Webinar Recording (May 27): "How to utilize the Account Health Dashboard"

Share Your Feedback!

* How do you like the new experience?

* Share your thoughts in the comments below

* For specific cases, please create a new discussion under Product Safety and Compliance (include your case ID)

We appreciate your patience during this transition as we work to simplify compliance management on Seller Central.

Looking forward to hearing from you!

Michelle

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Seller_wGuiORrq2fj0d
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Hello,

Our product ASIN B0CK51KV2X has been blocked and for weeks now we have been in contact with support only receiving automated responses, they do not give us specialized attention and we have already provided information of our product by different means.

Our product B0CK51KV2X is a point of sale terminal, one of our best sellers, it does not represent any risk and has not received any complaints from our customers.

We need to know how we can reactivate our point of sale B0CK51KV2X as we have a high volume of inventory in the HAQM warehouse.

We have already provided documentation and safety testing of our product, but we are not getting a response.

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Seller_5xG0GbJvs9AU0
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Hello,

I launched my product approximately 4 days ago. After just 2 days of sales, I received a message from HAQM stating that I needed to submit a Children’s Product Certificate (CPC). I was given only 2 days to respond, which is already quite unreasonable.

The main issue here is that the product I’m selling is not intended for children. Just because a child might come into contact with it in real life doesn’t make it a children’s product. This item is clearly designed for adults.

I contacted HAQM and explained this. They responded saying I should either remove child-related keywords from the listing or submit the required compliance documents.

So, I removed the keywords that were potentially linked to children. I double-checked the listing, cleaned up everything, and wrote back informing them that the issue was resolved. No one responded.

I opened a new case and asked them to reinstate the listing. Their response was: "Your request is still not approved because the issue remains and the product has characteristics of Collectable Toy for children. We request you take the following action to fulfill the compliance requirements for this product. Your product falls under the Collectable Toy category. You must submit the compliance documents listed on our help page to offer this product on HAQM."

So essentially, what they’re saying is this:

If I wanted to sell a gasoline canister meant for adults who drive vehicles, but there’s a chance a child might touch it, I would still need to submit a CPC?

That’s completely absurd.

Now my inventory is marked “Unfulfillable”, and I’m sure HAQM will soon destroy my entire stock, simply because I can’t produce a certificate in 2 days even though this product is absolutely not a children’s item.

Honestly, HAQM has completely failed here. The policy enforcement is unreasonable and inconsistent.

Would be nice if someone would look into this case:

Case# 17862750611

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Seller_dUj1VcxpVJrZk
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Our plumbing products are already listed under DOE database but still getting removed by HAQM. anything I can do here? Appeal didn't work

ID 17885050191

We've already provided link and screenshot of proof, but still failed. Anyone has same issue and how do you solve this?

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Seller_d4gS3S1VAJVNE
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We sell an aquarium water dechlorinator product that was recently removed due to "Food and Product Safety" issues. There is no explanation as to why it was removed but asks for documentation to appeal. I am trying to get a reason for why it was removed however I have been unsuccesful. I would appreciate any help I can get. The case ID is 17882086251.

Any help would be greatly appreciated.

@Seller_nt9X7GoCkqXGB

@Seller_pAPBCLhysbW5T

@Seller_SBIjJooGeXSQ6

@Seller_aEROSwwdnzGiU

@Seller_hme3Wbydd1ihr

@Seller_SBIjJooGeXSQ6

@Seller_l3eCP9f1PtJXC

@Seller_RsATYbG9XP0HP

@Seller_YeWcEeTwlVO93

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Seller_XgKu2OsXPOXct
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Dear Moderators,

I am writing to respectfully request your assistance in escalating a compliance issue that we believe involves a misclassification.

One of our Canada-based listings (an ultrasonic jewelry cleaner) was recently deactivated after being classified as a Class II medical device. This particular ASIN is a bundled version of a standalone product we continue to sell under a separate ASIN without restrictions. The only difference is that the flagged listing includes a non-medical cleaning solution bundled for customer convenience. The core device is identical in both cases — same manufacturer, packaging, labeling, and intended use.

The cleaning solution is a general-purpose accessory, not a medicated or regulated substance, and it carries no health claims. Its inclusion does not alter the product’s function or its classification under Health Canada guidelines.

We have submitted multiple detailed appeals under Case ID: 17842546131, but we continue to receive the same standard response, with no acknowledgment of the specific context we’ve provided. It appears our case has not been fully reviewed, and we are stuck in a cycle of repeated replies without resolution.

In addition to the active standalone version, we also have other models of the same ultrasonic cleaner listed on HAQM that have not been classified as medical devices, further highlighting the inconsistency in enforcement across similar products.

We respectfully ask that this case be escalated to the appropriate compliance team for a proper review and comparison across related listings. This inconsistency is creating confusion and is negatively impacting our business operations.

We are fully committed to HAQM’s compliance policies and are happy to provide any supporting documentation required for your evaluation.

Thank you very much for your time and assistance.

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Seller_GLeNc8q4fBGvw
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Hi HAQM moderators and sellers

I hope you all are well .

Case id 17863476451

Issue brief: I needed clarification on HAQM’s expiration policy for my product,case id 17863476451 , which has an 18-month shelf life/expiry. During shipment creation, HAQM showed a requirement of 105 days minimum expiration, which led to confusion about how long the product would remain sellable once received (before being returned or disposed off).

After contacting Seller Support, I was informed that HAQM considers items unsellable 90 days before their expiration date. This means I have 14 months of sellable time if the product arrives with 17 months remaining (confirmed by chat with HAQM in above case id).

I want to reconfirm this that I will have 14 months of sellable time, Please help.

Thanks

@Seller_F4AbbFj6ovBk3 @Seller_OOVUXZLmb2UEH please.

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Seller_li0aLjl0u7kT8
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Hi everyone,

I’m writing this because we’ve hit a brick wall with HAQM support, and I’m wondering if anyone here has dealt with something similar — or knows what we can do.

We’ve encountered a seller who uses false information on their listings and sells a dangerous product. This kind of misrepresentation could lead to fatal consequences in real-life situations.

So, we decided to test it. Twice. Through top independent U.S. labs. The results? A complete mismatch with the advertised specifications.

We submitted multiple complaints — because this isn’t just about unfair competition, it’s about customer safety. People use this product for camping, survival, construction, etc. One failure could cost someone their life.

Here’s what we tried:

- Report a Violation (but 500 characters isn’t enough, and there’s no option to attach lab results)

- Brand Registry > Regulatory Compliance — no proper response, only copy-paste replies about unrelated issues like account health or patents

- Help chat — same outcome, no action taken

- Emails to Regulatory and Product Compliance — no replies at all

We’ve filed formal complaints with both the CPSC and FTC, including lab results and evidence of false advertising. We received confirmation from both agencies that the information has been officially recorded in their systems. We notified HAQM about this — but unfortunately, nothing has changed.

We have all the documentation ready — lab reports, screenshots, order IDs — everything. But it seems like no team at HAQM is even willing to review the evidence or respond meaningfully.

This is a dangerous precedent. If this continues, why should any of us bother following the rules? Or worse — should we start lying on our listings too just to compete? It’s shocking that HAQM allows this, and we’re extremely disappointed.

We’re not going to let this go quietly. We demand accountability.

If HAQM refuses to take this seriously, we are prepared to go

public, involve the media, and bring broader attention to how critical safety issues are being ignored. That seems to be the only thing that gets results.

If anyone here has successfully escalated a safety-related case — or dealt with a seller gaming the system — please share your experience.

Thanks in advance.

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Seller_2iZvzsGIYDoo1
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CPC audit HELP!!!! HELP!!!! HELP!!!!
by Seller_2iZvzsGIYDoo1

we are needing help with the audit of the CPC… It's been one months since I submitted my CPC certificate and they haven't responded But no response from the review team. case ids: 17709883771,17709028241,17709629881。 @Seller_GEZPMc4CeQfh6@Seller_8hQgfj6OVZYse

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Seller_OvfsDSmGDqhE7
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hello

At 05/22/2025, our product stopped selling by HAQM because of "Product and Food Safety Violations"

But we are so confused! We read the policy carefully and we determined that our product did not pose this risk nor was it on HAQM's banned products list. I filed a complaint document, sent the test report and product pictures. But the response was: at this time, we will not review any documentation for this product

We are now so desperate! please help!

My case: 17855341721 17860330161 @Danny_HAQM @Seller_zukQNO61PzGck

Please advise!

Much appreciate!!!

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Seller_D3Xi1lS9RYiFL
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We recently received HAQM’s decision to freeze our product listing, which has been suspended since May 22, 2025, due to "Food and Commodity Safety Issues." We have already submitted the required compliance documents through the relevant appeal portal, but HAQM’s response stated that it "does not accept any document review." (Case id: 17783026811)

Given the current situation, we kindly request that HAQM’s safety team re-evaluate our product for the following reasons:

1. Product Classification: Our product is a portable power station (this product includes lithium batteries), but it is not sold as a standalone battery. This portable power station is an approved category under HAQM’s policies.

2. Battery Capacity Compliance: Our power station has a capacity of 299Wh, which does not exceed HAQM’s policy limits. Please refer to the attached documents for details.

3. Certifications & Compliance: Our product holds all necessary certifications and complies with both legal regulations and HAQM’s lithium battery requirements.

We firmly believe that HAQM is a fair and transparent platform and have always adhered to its policies while complying with all applicable laws. As a factory-based company integrating manufacturing and trade, we are committed to building our brand, and HAQM is our most important and long-term sales platform. We aim to achieve a win-win partnership with HAQM and contribute to sustainable business growth.

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