Hello,

I launched my product approximately 4 days ago. After just 2 days of sales, I received a message from HAQM stating that I needed to submit a Children’s Product Certificate (CPC). I was given only 2 days to respond, which is already quite unreasonable.

The main issue here is that the product I’m selling is not intended for children. Just because a child might come into contact with it in real life doesn’t make it a children’s product. This item is clearly designed for adults.

I contacted HAQM and explained this. They responded saying I should either remove child-related keywords from the listing or submit the required compliance documents.

So, I removed the keywords that were potentially linked to children. I double-checked the listing, cleaned up everything, and wrote back informing them that the issue was resolved. No one responded.

I opened a new case and asked them to reinstate the listing. Their response was: "Your request is still not approved because the issue remains and the product has characteristics of Collectable Toy for children. We request you take the following action to fulfill the compliance requirements for this product. Your product falls under the Collectable Toy category. You must submit the compliance documents listed on our help page to offer this product on HAQM."

So essentially, what they’re saying is this:

If I wanted to sell a gasoline canister meant for adults who drive vehicles, but there’s a chance a child might touch it, I would still need to submit a CPC?

That’s completely absurd.

Now my inventory is marked “Unfulfillable”, and I’m sure HAQM will soon destroy my entire stock, simply because I can’t produce a certificate in 2 days even though this product is absolutely not a children’s item.

Honestly, HAQM has completely failed here. The policy enforcement is unreasonable and inconsistent.

Would be nice if someone would look into this case:

Case# 17862750611

Jeans are durable, casual pants made from denim or dungaree fabric. They typically feature a five-pocket design, metal rivets for reinforcement, and a button or zipper fly. Available in various fits such as skinny, slim, straight, bootcut, and relaxed, jeans come in different washes and colors, from classic blue to black, gray, and even vibrant hues. They are versatile and can be worn for both casual and semi-formal occasions, making them a staple in wardrobes worldwide.

Our plumbing products are already listed under DOE database but still getting removed by HAQM. anything I can do here? Appeal didn't work

ID 17885050191

We've already provided link and screenshot of proof, but still failed. Anyone has same issue and how do you solve this?

We sell an aquarium water dechlorinator product that was recently removed due to "Food and Product Safety" issues. There is no explanation as to why it was removed but asks for documentation to appeal. I am trying to get a reason for why it was removed however I have been unsuccesful. I would appreciate any help I can get. The case ID is 17882086251.

Any help would be greatly appreciated.

@Seller_nt9X7GoCkqXGB

@Seller_pAPBCLhysbW5T

@Seller_SBIjJooGeXSQ6

@Seller_aEROSwwdnzGiU

@Seller_hme3Wbydd1ihr

@Seller_SBIjJooGeXSQ6

@Seller_l3eCP9f1PtJXC

@Seller_RsATYbG9XP0HP

@Seller_YeWcEeTwlVO93

Dear Moderators,

I am writing to respectfully request your assistance in escalating a compliance issue that we believe involves a misclassification.

One of our Canada-based listings (an ultrasonic jewelry cleaner) was recently deactivated after being classified as a Class II medical device. This particular ASIN is a bundled version of a standalone product we continue to sell under a separate ASIN without restrictions. The only difference is that the flagged listing includes a non-medical cleaning solution bundled for customer convenience. The core device is identical in both cases — same manufacturer, packaging, labeling, and intended use.

The cleaning solution is a general-purpose accessory, not a medicated or regulated substance, and it carries no health claims. Its inclusion does not alter the product’s function or its classification under Health Canada guidelines.

We have submitted multiple detailed appeals under Case ID: 17842546131, but we continue to receive the same standard response, with no acknowledgment of the specific context we’ve provided. It appears our case has not been fully reviewed, and we are stuck in a cycle of repeated replies without resolution.

In addition to the active standalone version, we also have other models of the same ultrasonic cleaner listed on HAQM that have not been classified as medical devices, further highlighting the inconsistency in enforcement across similar products.

We respectfully ask that this case be escalated to the appropriate compliance team for a proper review and comparison across related listings. This inconsistency is creating confusion and is negatively impacting our business operations.

We are fully committed to HAQM’s compliance policies and are happy to provide any supporting documentation required for your evaluation.

Thank you very much for your time and assistance.