Dear HAQM Seller Community and HAQM Staff,

I’m reaching out with an urgent and devastating situation that could mean the end of our business.

Due to a single setting we were unaware was activated, over 3,000 units of perfectly good inventory have now been marked for automatic disposal. This switch remained dormant for 12 months, and was just triggered, with no warning or grace period. Customer service has told us that once this process is initiated, it cannot be reversed, even though the stock is in perfect condition and could still be sold.

At approximately $20 per unit, this totals over $60,000+ in product losses, which is absolutely crushing for us. We’ve built this brand from the ground up and this is not just inventory, it’s years of work, investment, and jobs on the line.

If we can’t find a way to stop or reverse this, we’ll be forced to lay off employees and shut down the business entirely.

We’re not asking for favors, just for fairness and a chance to correct this before it’s too late. This feels like another mind-twisting Pandora’s box moment many sellers fear in FBA. One unnoticed automation setting shouldn’t destroy an entire business.

If anyone has gone through something similar, knows a workaround, or can help escalate this to someone internally at HAQM who can make a human decision, please, we are begging for your support.

Thank you.

Ungated a brand on 4/11/25 with an invoice directly from the BRAND. I'm a seasoned (20 year+) seller. This brand required 10 units to ungate, which I purchased directly from the brand. Provided the brand invoice, shipment notification, delivery notification, and pictures of the product and was approved ten days ago. We listed our products and today went to ship them and suddenly we were RE-GATED in the brand - just TEN DAYS after being approved by HAQM. The difference is NOW HAQM wants an invoice with ONE HUNDRED UNITS.

This absolutely DESTROYS trust between HAQM and the seller. I called support and was told the "only option is to re-apply". I asked the agent how I could TRUST that HAQM wouldn't re-gate me again and ask for even MORE units? SILENCE.

These re-gatings are frustrating enough with the constant denials of PERFECT invoices from TRUSTED suppliers. Then, when you actually get one approved, they just pull the rug out from under you and ask you to do it again with 10x the units??? No thank you.

No communication that I was gated again. No transparency as to why they are requiring more units. Just an endless circle of hoops that seems like they don't really want anyone to jump through successfully.

I'm happy to follow the rules - but they should remain consistent AND there should be COMMUNICATION. I have yet to receive ONE email about be re-gated in a brand - even though I have many that I have been re-gated in.

Second time addressing this issue

HAQM is using another company's brand (Rideconcepts) on my products/brand (Decorative concepts) and now after I reported the issue, HAQM has given me a listing violation warning. After opening a listing violation case as, directed by the forum moderators, I received listing violation warning; not to mention HAQM has done nothing to address the original issue.

As directed in by HAQM following the steps in this article PROCESS UPDATE - Report Incorrect Brand Name Changes I opened Complaint ID: 17617002351 and the only thing you did is sent me a violation warning. HAQM you are the one causing the issue not me!!!

I originally opened support case 17571661231 where someone name Luis informed me the issue is being caused by the following:

We concluded that we, at the Catalog Captive team, should delete any left over contribution on your ASINs coming from RIDECONCEPTS, you should wait 24 hours and then try again to list the products on your inventory.

This is a problem that HAQM has allowed to happen and its all on HAQM catalog team

I have close to 400 ASIN's impacted. Here's just a few: B0BWX17N9R, B08KVMF4SM, B0DJK4BF3F

I need someone from HAQM to actually resolve this issue that HAQM created as my listings are search suppressed!

@Sandy_HAQM @Dougal_HAQM

4, four, four, 4, 4, four, yes FOUR times back and forth about this in one single SAFE-T claim! You are seriously making my nerves boil with pure rage.

Same process as usually, so stop lying that we offer free returns. Never have! The option is selected properly on returns settings page. And yes, I walked your team like my dog on a lease about this matter, screenshotting our setting and showing them, but still the audacity to keep replying in such a disrespectful manner is unbelievable.

Reason:

The item for which you requested a reimbursement of the cost of the return label is eligible for free Returns.

Policy:

By offering free returns, you are unable to deduct the return shipping amount from the refund for in-policy returns, regardless of the return reason. In cases where no prepaid return label was offered and the buyer has shipped the item back, you are required to refund the return shipping amount to the buyer.

Stop offering horrible support! My time is valuable! and it's 10:35PM right now. I can't keep wasting my time on this one transaction that I already loss money on. Figure it out.

yet amazon saying i need to ship all my crap today??? USPS IS CLOSED YOU MORONS