Fellow sellers, I need to share an outrageous situation involving HAQM's A to Z team and demand accountability. Here’s what happened:
A customer placed a single order containing two ASINs with quantities and values as follows:
ASIN 1: $572.34 6pcs
ASIN 2: $402.78 2pcs ,
Total ordervalue:$975.12
The customer filed TWO separate A-to-Z claims for the same order (one for each ASIN), even though they only returned ONE ITEM PER ASIN. Shockingly, HAQM’s A-to-Z team approved a full refund of $1,377.90,$402.78 MORE than the total order value!
This means:
The customer was refunded twice for the same order.
They effectively profited $402.78 while failing to return all items.
HAQM stole money from our account to facilitate this absurdity.We opened multiple cases with Seller Support, who acknowledged the error but claimed they "lack authority" to resolve it. The case was escalated to an "internal team," but we’ve received ZERO updates or solutions.
This is unacceptable.
Who authorized HAQM to refund beyond the order’s total value?
Why are sellers forced to bear losses for HAQM’s systemic failures?
How is this double-dipping refund policy even legal?We demand:
Immediate reversal of the unauthorized $402.78 deduction.
Transparency into A-to-Z claim policies to prevent recurring exploitation.
A functional appeals process for sellers impacted by erroneous refunds.Have you faced similar issues? Share your experience below. Let’s unite to hold HAQM accountable for its reckless A-to-Z practices and protect our hard-earned revenue!
If anyone has successfully resolved such cases, PLEASE advise. We’re losing faith in HAQM’s seller "support" system.
Case ID 17731080531
@Seller_khUF6HPR2AHxu@Seller_QYS7Alex1XIw4