HAQM allowed a customer to violate Federal Law 18 U.S.C. § 1341 Mail Return Fraud as we proved to them in CASE 17808292351.
HAQM's Employees Failed to Review and Authenticate Product before returning to us which is a violation of their own FBA Customer Returns Policy as they did not "evaluate the condition of each returned item" (http://sellercentral.haqm.com/help/hub/reference/G200379860?locale=en-US) and based on the details of the aforementioned case, HAQM Staff falsely implemented the disposition of "Customer Damaged" which seems to act as a deterrent to attempt to deny reimbursement.
The Customer has also violated the FBA Returns Policy by committing Mail Return Fraud which is a federal offense. HAQM refunds the customer in full and is basically weaponizing their New Reimbursement Policy to deny accountability for their actions and the customers actions.
As we indicated this in our case, HAQM has deducted the full amount of the refund from our seller account. Since the Customer did not return the correct product the item does not fall under "lost or damaged" as HAQM Staff claimed to have verified the item, but the product is counterfeit which means the information correlating to the return is false and we have already proven this. HAQM continues to deny the full reimbursement based on their "policy" BUT they are enforcing a policy on us when the Customer and HAQM FBA Employees both violated HAQM policy.
Taken from the Anti-Counterfeit Policy: "We work with manufacturers, rights holders, content owners, vendors, and sellers to improve the ways we detect and prevent inauthentic products from reaching our customers." and HAQM has a Zero-Tolerance policy for counterfeit products.
SO THIS ONLY APPLIES TO THE CUSTOMER?
HAQM is suppose to protect the seller from Buyer Return Abuse but when it occurs HAQM wants to enforce a reimbursement policy after falsely debiting our account for the Buyer Return Fraud.
We continue to dispute the issue as our next options are to utilize the FBI IC3 complaint form against HAQM and the Customer. (Which we know doesn't really do anything to help us financially) but we have TONS of cases in which it appears that HAQM aided the customer in Buyer Return Fraud whether intentional or not and after showing SS, they still refuse to take action and use "policy" as their defense.
But, the Business Solutions Agreement clearly indicates: 6.2 HAQM’s indemnification obligations. HAQM will defend, indemnify, and hold harmless you and your officers, directors, employees, and agents against any third-party Claim arising from or related to: (a) HAQM’s non-compliance with applicable Laws; or (b) allegations that the operation of an HAQM Site infringes or misappropriates that third party’s intellectual property rights.
Their Business Agreement clearly indicates that they will protect us from HAQM's non-compliance with applicable laws in which HAQM's employees have aided in the violation of 18 U.S.C. § 1341.
As this issue is within their reasonable control, this is their problem but they hide behind the Reimbursement policy and expect us to accept the new policy though actions clearly indicated violate this Business Solutions Agreement in a situation that can be reasonably controlled, we have not filed for arbitration based on the business solution agreement in aims that HAQM is going to do the right thing as they allow their customers to do this while we sit back and have to "follow policy" despite all other parties not doing so.
This is a very bad image for HAQM and the only excuse we get is "After reviewing the reimbursement request for FNKSU X00441XXXN, we will not be able to make any additional adjustments. For more information, visit the FBA lost and damaged inventory reimbursement policy: http://sellercentral.haqm.com/gp/help/200213130"
Although this policy makes no clause regarding Customer Counterfeit Returns or Switcheroos. After providing invoices of proof of purchase, HAQM hides behind this policy and allows Customers to violate Federal Law in direct violation of HAQM policies.