The fraudulent buyer placed FBA orders through our store and then returned the wrong items. We do not want to sell our stuff to this dishonest buyer. We lost money with this scammer. You can see 6 orders. For reference you can use the order ID 112-0166114-6933044. First 3 orders were placed 8-10 months ago and the other 3 just now. We already reported through http://sellercentral.haqm.com/abuse-submission/form/other but unsuccessful.

We have been professional sellers on HAQM for over 10 years. We are thoroughly familiar with the proper procedures for preparing and shipping inventory, labeling products, uploading files, and creating shipments.This is the first time we have encountered such a serious issue:

The shipment was delivered on April 17 to the destination fulfillment center (RYY2)

it was checked in on April 20.

On April 26, the shipment status changed to "Canceled" — not by us, but by HAQM — and it was transferred to another center.

It began processing, and three days later, it was moved again.

On April 30, the shipment status changed to "In transfer to another fulfillment center."

This timeline clearly demonstrates that there was an error during HAQM's internal handling of the shipment. In other words, the items were lost while they were in HAQM’s possession at RYY2, and no one seems to have an answer. As of today, 655 units are missing, and HAQM must take responsibility and issue the appropriate compensation.

Hello. Some of my invetory is out of stock and I keep receiving emails from HAQM that I should restock. On 21st of April I sent a shipment with the inventory and it was delivered on 30th of April. On May 2nd it checked in. After that - 23 days later no new result. It hasn't been received. This hasn't happened to me before. My items are out of stock, I have almost no sales and I keep receiving emails that I need to restock my items. On the top of it, my last shipment hasn't been received correctly, instead of 80 items, HAQM claims that they've reiceived 120 items. I contacted Support but as always they were unhelpful and told me to wait more time before I can investigate the shipment... they don't care that I loose sales, that my items are out of stock.

Kind Regards,

ChristianShopAtoZ

Part number: FBA184N7KFJT. After I found out that 30 packs were missing in October last year, I opened several cases, but they didn’t compensate me. I sent them the packing list, receipt and invoice, and confirmed that 90 packs were sent to the HAQM warehouse, but they still didn’t compensate me. The case IDs are as follows: 17013077551, 17240280461, 17427630741, 17543123971. I hope you can help solve the problem.

@Seller_OOVUXZLmb2UEH

@Seller_hme3Wbydd1ihr

@Seller_RSwABJNHpHnEZ

I'm facing the following issue.

11529 pieces of my product moved to disposal. There were no notifications in the performance tap, no email, nothing. I spotted it and then checked the inventory and the ledger report.

The support is telling that the products are defective. We checked every installment before leaving production and the warehouse - twice!!!

The product has been selling since 2018, produced by our company, and is always double-checked before being packaged.

The question, actually two: how is it possible without informing, and who will pay for it?

One more question: When will you have normal (I don't need perfect or good) support that can understand the issue and doesn't copy-paste the same answers all around?