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Seller_RBRhWcK1twVGx
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AWD to FBA: Discrepancies in Received Shipment Quantities
by Seller_RBRhWcK1twVGx
HAQM replied

We have several shipments from AWD to FBA that have shown discrepancies (for example, the actual quantity received is less than the quantity shipped by AWD). We first submitted cases about two months ago (early February), and We have tried resubmitting cases since then, but We still haven’t received any responses.The shipments with issues are:

• FBA18T329PZ2

• FBA18T59F2VD

• FBA18T5B80WK

• FBA18TXXX9WK

• FBA18VFYCMZS

• FBA18VW386H7

The case numbers We have submitted are:

• 17580699291

• 17549202541

• 17548921201

• 17549043921

• 17549003531

• 17545750791

• 17529141101

• 17512519311

• 17472922051

• 17326310931

• 17528666101

• 17529259381

Please help me investigate this.

Also, in the future, how should We submit discrepancy claims for shipments from AWD to FBA when there are no shipping proofs?

@Seller_hme3Wbydd1ihr

@Seller_RSwABJNHpHnEZ

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Seller_Qym6rgAnBqa5o
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AWD Replenishment Shipments Not Fully Received at FBA
by Seller_Qym6rgAnBqa5o
HAQM replied

Hi everyone,

Recently, we have used AWD replenishment to send inventory to FBA. Out of 10 AWD replenishment shipments, none were fully received and each order had varying amounts of missing inventory. We have opened multiple cases for all affected shipments, but so far, only the two shipments with the smallest losses have been reimbursed. The remaining shipments, containing much larger quantities of lost goods, are still unresolved despite our repeated follow-ups with Seller Support.

We know that HAQM is promoting AWD on a large scale across the US, and many sellers—including us—are actively trying out this new fulfillment solution. However, the current results and efficiency are disappointing. The unresolved losses and inconsistent case handling are discouraging for sellers who want to trust and grow with HAQM’s new system.

We are concerned about the transparency of AWD replenishment and the consistency of case resolution.

I’m posting here to:

  • Ask if anyone has faced similar challenges and, if so, how you managed to get all missing inventory issues resolved.
  • Request advice for successfully escalating unresolved AWD replenishment cases.

@Seller_YeWcEeTwlVO93 Could you please help escalate this issue? This seems to be a concerning trend, and it may impact many sellers relying on AWD replenishment for their FBA inventory. Case IDs:

17191403671

17407034531

17407070541

17408778381

17433519851

17433630471

17433500651

17512015191

Thank you for your attention and any insights from the community!

Best regards,

M.W.

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Seller_p8DO92SIwcljs
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Why HAQM's warehouses are killing sellers?
by Seller_p8DO92SIwcljs

It takes ages to check in a shipment in FC center like PPO4. Does HAQM know it's low efficiency is killing sellers as well as himself? Why would this happen? What has Andy done to HAQM?

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Seller_rohkbox1FxKvM
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Another incident of goods lost in transit from AWD to FBA warehouses has occurred
by Seller_rohkbox1FxKvM
HAQM replied

involving a total of more than 800 products. I need an explanation and further assistance.

  • CASE ID 17531079961:FBA18T5G51C1
  • CASE ID 17531126541:FBA18T6G6M8G
  • CASE ID 17531162681:FBA18T5B9JNW
  • CASE ID 17531079141:FBA18T30YPB4
  • CASE ID 17530307521:FBA18T5GD1MJ
  • CASE ID 17530291861:FBA18T5F5W4F
  • CASE ID 17531091961:FBA18T8L3V5W
  • CASE ID 17531154271:FBA18T9N824G
  • CASE ID 17531097161:FBA18T9N0L9C
  • CASE ID 17432494291:FBA18T5FXHB6
  • CASE ID 17433611091:FBA18T5F7JKM
  • CASE ID 17433320901:FBA18PJ5NJXV
  • CASE ID 17432523451:FBA18T37W98F
  • CASE ID 17433262071:FBA18TB65YF4
  • CASE ID 17433305011:FBA18T9D03DP

@Seller_hme3Wbydd1ihr@Seller_khUF6HPR2AHxu

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Seller_2LZLySpBn5joS
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Overcharged for shipping labels issues
by Seller_2LZLySpBn5joS

Subject: Urgent Investigation Required: Significant Overcharges on HAQM Purchased Shipping Labels - FedEx Carrier

Dear HAQM Seller Support,

We are writing to report a critical issue involving substantial overcharges on shipping labels purchased through HAQM's Buy Shipping service, specifically those utilizing FedEx as the carrier. We have identified numerous instances where the actual charges applied to our account are exponentially higher than the initially quoted and expected amounts. In several cases, labels purchased for approximately $14-$29 are subsequently reflecting charges of $228-$278, representing an overcharge of approximately ten times the original cost.

This discrepancy has resulted in significant financial losses for our business, estimated to exceed $6,000 in the past couple of months alone. Despite our attempts to reconcile these charges through the SAFE-T claim process, we have encountered repeated errors indicating that the order numbers are invalid or incorrect, preventing us from submitting our claims. We have meticulously verified the accuracy of the order IDs and are certain that the information provided is correct.

For your immediate review and action, we have provided a sample of the affected order IDs and their corresponding expected shipping costs below:

111-0370393-0273833 (Expected: $14)

114-1604380-0222647 (Expected: $16)

112-0292563-9120206 (Expected: $19)

113-7728992-4435416 (Expected: $16)

112-8939291-4589830 (Expected: $21)

114-4430035-2703415 (Expected: $21)

113-9487562-6241015 (Expected: $21)

112-1815636-7740265 (Expected: $16)

113-2183367-7589805 (Expected: $28)

113-4048138-1441866 (Expected: $29)

112-5110181-0169005 (Expected: $16)

112-2838975-7129813 (Expected: $29)

We have contacted customer support on multiple occasions regarding this issue; however, we have yet to see any progress towards a resolution. Given the substantial financial impact on our business and the inability to utilize the standard dispute process through SAFE-T claims, we are now seriously considering legal action against HAQM if this matter is not addressed and rectified promptly.

We demand an immediate investigation into these erroneous charges and a swift resolution, including a full reimbursement for all overcharged shipping labels. We request a direct response outlining the steps being taken to rectify this situation within [Specify a reasonable timeframe, e.g., 48-72 hours].

Sincerely,

DIH interntaional

Phone number : 7373337022

office : 9793305098

seller account :

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Seller_5MN2JOren14mj
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$2,500 for FBM return shipping
by Seller_5MN2JOren14mj
HAQM replied

Hi everyone, I'm a new HAQM seller.

In January I had 1 FBM return and HAQM automatically provided the customer with a return label. Then in Feb I was shocked, UPS deducted $2500 return shipping fee from my account through HAQM, CASE has not been able to help me to solve the problem, UPS refused to re-measure the size and weight. the data provided by UPS shows the size and weight is completely different from my product, I suspect that the customer has returned the wrong product but can't be contacted anymore. Does anyone know how to complain about FBM return shipping charges? Thank you!

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Seller_f9EsYgksbtFXw
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Why Doesn’t HAQM Verify Returned Items? Rampant Return Fraud Hurting Sellers
by Seller_f9EsYgksbtFXw

As sellers, we’re increasingly frustrated by HAQM’s lack of inspection on returned packages. There seems to be no consistent process in place to verify whether the item being returned is actually the original product that was shipped. This creates a major vulnerability for fraudulent returns.

In some cases, customers return completely different items—or even empty boxes—and the return is still accepted without question. This not only results in a financial loss for sellers, but also erodes trust in the system HAQM has built.

Why isn’t HAQM doing more to ensure returns are legitimate? For a platform that prioritizes customer satisfaction and seller accountability, this gap in return verification is deeply concerning.

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Seller_ufOfBLyLTkgIj
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Over 100k in lost skickerless invenntory in recieving due to HAQM changing the FNSKU for an item.
by Seller_ufOfBLyLTkgIj

I have multiple cases that go nowhere involving shipping in stickless merchandise to amazon fullfilment centers and having it lost. the hundreds of units are not checked in and after months of trying to get resolved we are informed "unexpected FNSKU when compared to your shipping plan" which isn't possible with stickerless inventory as it is scanned in to ship and to receive. The issue is with the manufacturers product line moving to premium beauty during the time of shipment. Apparently the FNSKU has changed on HAQM side. This inventory is worth thousands as they are professional clippers. We are at a loss on how to escalate this issue. Can anyone help us.

FNSKU B01EG4G7BQ

shippment id. FBA18JLV81F0

Case ID 17091464061

@Connor_HAQM

@KJ_HAQM

@Josh_HAQM

@Jameson_HAQM

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Seller_Wn691cIWXLdXX
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SCK8 SHIPMENT NOT CHECKED IN OVER 2WEEKS
by Seller_Wn691cIWXLdXX

My shipment reached and delivered at SCK8 over 2 weeks ago, but still shows not checked in on my seller account. I opened a case in regards to this and was basically told wait until June 11th for it to be considered liable for an investigation. If I waited for the investigation, my listings would suffer a big decline by out of stock, however, if I send in another right now, I would face a great inventory risk. So I need some real support from HAQM, any assistance would be greatly appreciated. Please and thank you.

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Seller_OZfVpKBEaGwgg
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FBA shipments delay at HLI2
by Seller_OZfVpKBEaGwgg

t's been three weeks since our shipment was delivered, but it still hasn't been checked in. I received an email saying I need to relocate the shipment to another warehouse due to a delay in opening until April 20 (which was really hard and expensive to do). But now it's April 24, and there are still no updates. The thing is, they originally made us create the shipment to that location.

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