What is Canada's identity verification showing in my compliance showing on 19-3-25? I just started the listing not yet started selling. What am I supposed to do to remove it and be compliant? I am an HAQM USA seller, not willing to sell in Canada.

Hello, 

My HAQM account has been suspended since July 2024. I have submitted all the requested invoices and a formal appeal, but I keep receiving the same automated message. I also have requested call but haven't received any call yet. Nothing is changing, nothing is moving. 

Please, I kindly ask a moderator or HAQM representative to escalate this issue. This is urgent for my small business. 

Thank you. 

ALEV ZENGİN KILIÇ

On April 2 my Amz account was hijacked probably because that's a payment date and they were trying to get the payment.

I brought it to HAQM's attention on that date and they froze my account and proceeded to "sanitized" it.

When I opened Case 17527153991 and asked how I could get my April 2 payment I was told I'd have to wait for the next settlement period, April 16 for the accumulated net proceeds

April 16 has come and gone w/o a payment. And the "Net Proceeds" on my Payment page continues to read "0" even though I have had sales this entire period.

Today on the Customer Service phone I was told they would send my request for Review by the internal team. I explained I needed the money to pay bills now, and asked to speak to a Supervisor. I was told the Supervisor would call in 5-10 minutes. An hour later, no call.

I then called again and after the Customer Service person reviewed the notes she dis-connected.

I then did a Chat and was told I'd have to wait until the NEXT settlement period (April 30) for a resolution.

I couldn't be more upset right now.. HAQM's system was hacked but I am the one being repeatedly penalized

Hi fellow sellers,

I’m reaching out here because I’m feeling stuck and frustrated. My seller account (Feastleather) was recently deactivated by HAQM due to alleged connection with another account starting with the same name. However, I want to make it absolutely clear—I only operate one account and have never created or managed any others.

I submitted my appeal with proper documentation (business registration, ID, utility bill, etc.) but still received a generic reply saying there wasn’t enough information. I’ve tried reaching out again, but I haven’t received any meaningful help or clarification from HAQM. It's really disheartening, especially when you're trying to run an honest business.

Is anyone else facing the same issue? How did you resolve it?

Also, is there a way to get a proper case review from someone at HAQM who can actually investigate instead of sending automated replies?

Any advice, insights, or similar experiences would be really appreciated.

Thanks in advance,

Asim Bilal Cheema

Hey Everyone!

I just started to sell on amazon about 3 months ago, just recently i was auto ungated to sell some products, packed and shipped the items in. About a day or two pass by and amazon send a request asking for the transparency codes for the units, and is giving me an authenticity complaint. I have noticed with other products it ask for the codes before hand when applying to sell the product. But this time they ask after ive been accepted, and shipped the items. Ive submitted whatever paperwork i have but no luck. Any thoughts?

The source i got the products from says they cant get the codes for me..

Thank you for the help!