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Seller_nt9X7GoCkqXGB
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Product Safety Violation Appeal Requirements
by Seller_nt9X7GoCkqXGB

Hello Sellers!

I want to stop by and talk about food and product safety violations and the available options to appeal them. We ask you to keep in mind that for certain types of violations, particularly those related to product safety, we require confirmation from the manufacturer that the product is safe for distribution before we can resolve the issue. This is to ensure the well-being of all customers and maintain our commitment to safety standards. We recommend that you retain all associated product safety and compliance documentation for your products, as they may be requested at any time during the review process.

There are a few types of product safety violation you can receive, so let’s go over the most common instances below:

• If you receive a violation titled ‘Product Safety Issue’, you will receive a performance notification with details regarding the safety concern and will have the option to submit dispute evidence that proves the item no longer poses a safety concern. This includes, relevant safety testing data and certification for the item. You may also be asked to complete a questionnaire and submit images of all 6 sides of the item (top, bottom, front, back, and both sides).

• Other types of safety violations can be titled: ‘Product Recall’ or ‘Market Withdrawal’. To address these types, you must remove all of your inventory for the affected item. Once you have identified all of the recalled units, we suggest working with the manufacturer on the next steps. From there, you must submit a ‘Letter of Compliance’ from the manufacturer, written on company letter head, about the affected ASIN and how the future inventory is compliant with all regulatory standards.

Regardless of the type of safety violation received, it is important to follow the guidance given in the notification you received and submit all of the requested documentation for review. If information is incomplete or unable to be verified in your appeal, the review team will be unable to reinstate the affected ASIN.

If left unaddressed the violation will remain on the account health page for 180 days and can contribute to account health impact. It is best to address any violations received, regardless if you intend to list the product in the future.

Here are a few resources you can view for more information about this policy:

- Product safety

- Product safety and compliance

- Intro to Safety and compliance

I hope this is helpful and I wish you all happy selling.

LeviDylan

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AI Product Compliance nightmares - nothing I sell needs product compliance
by Seller_LTNvvFJ2jqJOv

I make most everything I sell. I made a lightbulb set of earrings, zipper charms and apparel pins. Of course a few days later HAQM AI thinks it a lightbulb. It is so painfully obvious that it is not. Appealed 4 of them, 2 were approved, 2 were rejected. (same exact item, different color) Appealed a second time, one was approved, one was rejected. Appealed a third time, rejected. Appealed a fourth time, waiting on an answer. C'MON HAQM DO BETTER.

@Seller_zukQNO61PzGck@Seller_RSwABJNHpHnEZ@Seller_JT2cdQLa0Oueg @whoever is the contact moderator for Product Compliance

CASE ID 17908154611

They approved 3 of the 4 items but refuse to approve the last one. I tried to send images as they requested, but, it wouldn't take "JUST THE IMAGES" it wanted test reports etc. Opened a case.

They said they wanted 6 side images of the item, I put it in the case. I want 6 side images of their brain because I am skeptical of it.

I swear when this is fixed, I am going to design and create car battery earrings in 17 different colors and make their brains explode.

This is the item. There is no on off button, no battery, no internal workings at 3mm thick.

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My account has been deactivated after 16 years
by Seller_mX6pwDtdnfLG9

I have been a seller on HAQM since 2008 my account was deactivated in October because the HAQM Health team asked me to rebrand my deleted listing after I received a catalog tempering violation I deleted all the listings account, and the health team kept asking me to relist the asin and rebrand which I know it's prohibited and they were saying to remove the catalog tempering violation I have to rebrand so I contacted seller support and asked them to rebrand the asin and they successfully did the account after 1 day got suspended me and my family now suffering because I'm 0 income since October because account health team give wrong information i keep submitting appeals and get rejected

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Can't update payment method
by Seller_KxvbJj1o8Ej9X
HAQM replied

Trying my luck here because I'm desesperate.

I'm a new seller and I just started doing ads. My ads got shutdown because the payment failed. So I went into my settings to change the payment method (for ads). It was on my amazon seller central account balance which has a negative balance right now so I tried to switch to my credit card. It does NOT work. I have an error saying I have a negative balance (which I can't fix) and It doesn't make sense since I want to pay with my credit card, not the balance of my seller central account...

I tried 3 differents cards from differents banks account. Nothing work. Support is not helpfull at all, they don't understand anything and they keep telling my balance is negative. (Yeah, let me deposit money or charge me idk ?) but they are missing the point of me not being able to be charge on my credit card.

Anyone have been in the same situation ?

Thank you

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Stuck with blocked listing due to use of the word "antibacterial" – need help!
by Seller_znKvIaej1ofvA
HAQM replied

Hi everyone,

I'm reaching out because I'm completely stuck with a blocked listing and I can't get a clear response or resolution from Seller Support.

I created the listing about a month ago, and a few days ago I decided to optimize it by updating the description and adjusting some of the text. While revising the content, I included the word "antibacterial" without thinking much of it. I honestly didn’t realize this could be a problematic term. I’m a new seller on HAQM and there are still many things I’m learning, so I wasn’t aware that using that word could be against policy or trigger any kind of restriction.

It was a mistake on my part, but at no point was I trying to sell the product as a pesticide or to make customers believe it had that function.

After the listing was blocked, I opened a case and was told to remove the word from the listing. However, since the listing was already blocked, I had no access to edit it — every time I tried, I was redirected to an error page. I informed Seller Support about this, and they told me to send them the corrected description directly so they could update it on their side.

I sent a new version of the description without any restricted terms, but the response I received was the same automated message saying I had to remove the word from the listing. I replied again, explaining that I had already mentioned I cannot access the listing and that they had offered to apply the update for me. Unfortunately, I received the same automated reply once again.

I also uploaded a flat file with the corrected content and submitted a screenshot showing that the file was uploaded, but I haven’t received any confirmation or follow-up.

My production will be ready in about a week and a half and I need to provide a shipping address, but at this point I don’t know if the ASIN can be recovered.

I would really appreciate help from someone who can clarify:

Whether this case can be properly reviewed by someone from HAQM

If I can safely delete this listing and create a new one for the same product, without risking policy violations or issues with my account

This is not a pesticide or restricted product. The only issue was that one word, which I’ve tried to remove in every way possible.

Case ID: 17874942271

Thank you so much in advance for any support,

Ari

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Account Deactivated Due to Multiple Account Policy – Old Account Already Closed
by Seller_2uh0TkFJFKfhD
HAQM replied

Hello Sellers and HAQM Support,

I'm reaching out in hopes of getting resolution or some guidance and clarity regarding my HAQM Seller account, which was deactivated due to a violation of the Multiple Account Policy over a year ago.

Summary:

  • My only ever selling HAQM Seller account was deactivated after being flagged for having multiple accounts over a year ago.
  • HAQM support identified two of my old accounts as duplicates and instructed me to log in to those accounts, resolve any outstanding issues, and close them properly.
  • The issue is that both of those old accounts were already closed using the data deletion process via http://www.haqm.com/privacy/data-deletion as instructed by the amazon customer support team.
  • I can no longer log in to those accounts, and the system doesn't recognize the email addresses associated with those accounts and does not indeed identify the accounts existence. I confirmed with HAQM support that there is no way to retrieve or reopen closed/deleted accounts.

What I’ve done so far:

  • Tried to regain access to the old accounts to “close them properly” – no success.
  • Submitted multiple appeals explaining that the duplicate accounts are already closed and I cannot access them - no success. It seems like there some sort of an automated message saying that I have multiple accounts and I need to resolve them without actually understanding the case.
  • Attempted to provide documentation through my current account regarding the violations tied to the closed accounts - once again, no success and same automated message.
  • Numerous calls with the support teams in promise that they will resolve the issue and will get back to me later - once again sadly no success

Current situation:

  • I’m stuck in a loop—HAQM requires me to take action on accounts that no longer exist, which prevents me from reinstating my new account.

Has anyone else experienced something similar and found a way forward?

If any HAQM moderators or support staff see this, I would sincerely appreciate any help or escalation to a team that can review this case with the understanding that the flagged accounts were already permanently closed.

Thank you in advance.

Recent appeal dates:

  • March 27, 2025 10:05 PM CST - latest appeal
  • March 25, 2025 8:34 AM CST - most elaborate appeal

Related case IDs:

  • 17241270871 - Most recent
  • 17237136241
  • 15435884241
  • 15349191851
  • 15328389071
  • 15206947431
  • 15134917251
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Novelty License Plates At Risk of Deactivation
by Seller_p5mnUeCdpgun7

@Seller_pAPBCLhysbW5T

Hello and good evening Atlas,

I’ve reviewed several discussions regarding the “smoked or tinted license plate cover” policy and am now encountering the same issue on two of my key listings.

"This product has been identified as a smoked or tinted license plate cover. HAQM policy prohibits the listing or sale of license plate covers that obscure the reading or recognition of a license plate."

This issue previously occurred on a couple other listings. I attempted to appeal those, but only received a generic response—and shortly after, the listings were banned. The pattern seems to be:

1. Warning about geographic sales restrictions

2. No clear review or path to resolution

3. Listing removal

In those past cases, the listings weren’t significant sellers yet, so I let them go. But now, this is affecting core products in my catalog, and I can’t ignore it.

These are fully custom novelty plates—**not** smoked or tinted covers—and I want to get ahead of this before these listings are incorrectly removed as well.

What do you recommend as the best course of action to prevent a takedown and resolve this properly?

So far I've sent two email tonight, one for each product to: pars-rp-core-sellerappeals-transfer and also modified the listings slightly to hopefully avoid any false triggers going forward (decorative/novelty).

Thank you,

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Seller_xVAvtSGtnhA7l
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Your Account Does Not Qualify Issue
by Seller_xVAvtSGtnhA7l
HAQM replied

Hello,

My account has been in good standing for years, and I have consistently taken all necessary steps to comply with HAQM’s policies. However, in recent weeks, I’ve encountered a persistent issue: whenever I attempt to apply to list almost any ASIN, I receive an error message stating “Your Account Does Not Qualify.”

I first reached out to Seller Support and was advised to contact an Account Health Specialist. After a full review, the specialist confirmed that my account is in good standing with no violations that would prevent me from applying to list gated ASINs. I was then redirected back to Seller Support, but unfortunately, they were unable to provide any further insight or resolution.

To add context, a colleague of mine — who recently opened a new seller account — is able to apply to list the exact same ASINs without encountering this issue. He is presented with the standard invoice submission page, whereas I am blocked entirely with the “Your Account Does Not Qualify” message. This strongly suggests that the issue lies not with the ASINs themselves, but with a restriction specific to my account.

I kindly request your assistance in identifying the root cause of this issue. I would like to understand:

What is currently preventing my account from applying to list these ASINs?

What steps I need to take to resolve this and restore normal functionality?

Thank you for your time and support. I am committed to full compliance and look forward to your guidance on how to proceed.

Best regards,

QD

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We are not accepting applications to sell (5 months No resolution STILL charging FBA fees)
by Seller_KzLjm0deJt6Dk
HAQM replied

We are not accepting applications to sell (5 months No resolution STILL charging FBA fees) Honestly so ridiculous. Ive called leadership team, chat support, nobody seems to have an answer. I get the same run around month after month. This is how you treat an amazon seller? (No I'm not selling somebody elses stuff it is my own brand) Crazy how they can just keep charging me for products that are sitting at FBA THAT i cannot sell. Randomly made all my listings inactive out of the blue...5 months and counting.

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亚马逊美国站点，收到绩效通知：您的储备政策 – 交货日期 + 14 天 (DD+14)，这是什么原因引起的呢？
by Seller_iJCepi9b72S7D
HAQM replied

亚马逊美国站点，收到绩效通知：您的储备政策 – 交货日期 + 14 天 (DD+14)，这是什么原因引起的呢？

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Seller_2oXkOcIjVaw61
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account deactivated after 3 weeks
by Seller_2oXkOcIjVaw61

my account has been deactivated after 3 weeks of starting my business they said its due to a suspicion of drop shipping violation i never engage myself in drop shipping i provide invoices from authorizes whole seller picture of my physical inventory and bank statements that match my invoices i only have one whole seller despite all these documents been submitted they denied my appeal twice saying i have not submitted enough documents need help has anyone been through this and reactive again please let me know what to do thanks .

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